WATCH OUT FOR UNFAIR BUSINESS PRACTICE! READ THE REVIEWS HERE AND DO SOME RESEARCH ONLINE, YOU WILL SEE HOW MANY PEOPLE GOT LIED TO.
I was at this dealership a month ago to inquiry about a price on a Rav4. The salesman asked "Can you make me a deal on this car?" The salesman said "of course but first how are you planning to pay?" I told him I might do cash down payment then credit for the rest. He then asks me a lot of questions so I ask him, "You are not running a hard inquiry, right? I am in the process of closing a home and I just want the final price." He says "No, No." briefly. So, I thought maybe they have a customer database. He leaves again (4 times at that point) and comes back to ask for my ID. I told him "Are you sure you are not running a hard inquiry?" He tells me "No, it's for the files" or something to that effect. Then he comes back with a paper that had monthly payments. I ask him, how did he come up with this number without an inquiry. He said wait and leaves then calls a manager, Lewis, and when I ask the same question, he says "of course we have to run an hard inquiry. Then I start explaining the whole situation and ask to have it removed from my report. I contact Experian and they told me the dealership can just update as an error and it will be removed. Lewis tells me that he will work on it and get back to me. I trust them and I leave. A week, then 2 weeks, no calls. I keep calling and I am transferred to Lewis but rarely get hold of him. The 2 times I got hold of him, he tells me he is working on it and he'll get back to me. A week, then 2, then 3 weeks go by so I had enough I decide to drive there. I talked to the store manager who tells me that 1- No one is aware of the situation, at least none of the store managers, 2- they cannot and will not withdraw the inquiry. At NO POINT, he said he was sorry for the misunderstanding or say that he was going to retain the salesman or any remorse for the unfair business practice sanctioned by the FTC. DON'T GO THERE AND DON'T GET SCAMMED! I walked in trusting TOYOTA, and they literally lied to me to put me in a situation where I had to buy a car (but unfortunately for them I did not. I bought a Subaru instead.