City Toyota

I have been waiting today 3/23/23 for 4 hours to get an oil change. This is not ok. I’m curious why it takes 4 hours for an oil change. City Toyota is either doing this intentionally bc of my past exper oil change. This is not ok. I’m curious why it takes 4 hours for an oil change. City Toyota is either doing this intentionally bc of my past experiences with them or they need to make changes to their policies. This none-sense should never happen. The fact that City Toyota doesn’t care making me wait 4 hrs should concern all customers. What a terrible experience. More

Don’t think that I am still on that new car high, but yesterday, purchased a new Rav 4 hybrid SE and was quite pleased with the purchasing process at City Toyota. The entire process was easy and fairly q yesterday, purchased a new Rav 4 hybrid SE and was quite pleased with the purchasing process at City Toyota. The entire process was easy and fairly quick. Alex Zhou was very helpful, honest, and soft-spoken. He kept us updated on the status of when our new car would arrive. Jude Imoisili in Finance was very friendly. I would definitely consider purchasing our next car from Alex and this dealership. More

Alejandro is an awesome guy. Very patient and committed with his job, he’s simply the BEST! The best car dealer so far. Luis he has the magic to convinced people😂 and Jeremy from the finance department with his job, he’s simply the BEST! The best car dealer so far. Luis he has the magic to convinced people😂 and Jeremy from the finance department he is really good. Best Toyota or Best car dealer ever!👍🏻 Highly recommended. More

This dealership’s rating is far below ZERO. I inquired about buying a 2021 RAV4 through True Car. I was immediately emailed by WIL CHO, who told me they had the exact vehicle I was looking for allocated t about buying a 2021 RAV4 through True Car. I was immediately emailed by WIL CHO, who told me they had the exact vehicle I was looking for allocated to the dealership and it would be delivered in several weeks. WIL said he would reserve it for me with no deposit required and because we were going through True Car there would not be any mark up on the price. In a time where vehicles, especially Toyota’s, are short in supply and in high demand this sounded great. Fast forward a little bit. I contacted WIL and asked him about pricing and told him that this was my daughters first “adult purchase” and he had the opportunity to be a hero, because we had gotten the run around at other dealerships. I won’t go into those details. Obviously WIL didn’t care about making the customer happy, because from that point on he turned into a different person. He talked down to me, condescending, HE MADE ME FEEL LIKE I WAS STUPID, he was borderline RUDE in the tone he spoke to me! He had no idea I had done my homework. A week or two later sent me an email and said the vehicle we had been waiting a month for was not going to be delivered anymore that I should go find the vehicle somewhere else. What he didn’t know was that I was at the dealership and saw the exact vehicle my daughter had been waiting for. I called and talked to another Toyota representative and told them we would be in to buy the vehicle that had been delivered. They had the exact vehicle my daughter was looking for and they refused to sell it to me at MSRP. They used me to get the vehicle allocated to their dealership and then turned around and told me it was no longer going to be delivered. Once they got it on the lot they told me I could not buy it for MSRP, like originally agreed upon because they would be able to sell it for $4000 more later that day. My daughter was crushed, after having a deposit on a vehicle in Southern California (LONGO TOYOTA) she had gotten her deposit back because Daly City was closer to our home. I would not recommend this dealership to anyone unless you want to be talked down to, treated like dirt and over pay. They have the worst customer service and I would never consider them again, even if they were the only dealership that had the vehicle I was looking for. We contacted LONGO TOYOTA and we are a week away from purchasing a vehicle from them with no mark up. They’ve been great and never mark ip any of their vehicles. Please don’t give them your money. More

I took my car yesterday a routine check and for my trunk damage which resulted in back windshield broken. All the technicians can’t do anything until I pay $950 first for them to fix and according to them damage which resulted in back windshield broken. All the technicians can’t do anything until I pay $950 first for them to fix and according to them it wasn’t the trunk that made the windshield broke but it someone who tried to broke into the trunk. Someone else is stole the trunk stopper and they won’t fix until I pay first. They’re good in selling but not in fixing if the customers has a problem. I’m very disappointed for their service. More

Wow, reading those really unfavorable reviews, I had to double-check that I had gone to the same dealership ... It’s harder than usual to have an excellent vehicle-buying experience in the chip-shortage co double-check that I had gone to the same dealership ... It’s harder than usual to have an excellent vehicle-buying experience in the chip-shortage companion to the COVID plague. And finding a Toyota 4Runner, always in greater demand than supply, is especially challenging. I’ve seen dealers in the Bay Area marking them up $10Km without a hint of guilt or shame. So, my recent experience with Miguel and his colleagues at City Toyota in Daly City was a more-than-pleasant surprise: friendly, upfront-clear about price (which ended being MSRP!), and everything on time. The purchase came at the end of several false-leads with dealerships appearing to offer 4Runners at MSRP, but then adding, when it seemed all the bases had been covered, “of course, there’s the dealer markup. Or, online advertisement for units making it seem they were in stock, while the majority of such 4Runners were eventually revealed to be “in transit” (usually disclosed, after asking for a deposit “to hold it for you,” which they actually never do—if someone gets there before you actually buy the vehicle on which you put down the deposit, they sell it). Miguel was the only one who made that clear upfront and so didn’t play the deposit-on-phantom-car game. Icing on the cake: the physical plant of the dealership looks like the Hollywood version of a contemporary luxurious airport terminal...spacious and architecturally compelling. More