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City Toyota
Daly City, CA
38 Reviews
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Showing 38 reviews
May 03, 2023
Disappointing Service and Lack of Battery Repair Solutions at City Toyota I recently had an unfortunate experience with City Toyota in Daly City when I took my out-of-warranty Toyota RAV4 EV for Solutions at City Toyota I recently had an unfortunate experience with City Toyota in Daly City when I took my out-of-warranty Toyota RAV4 EV for diagnostics. My RAV4 EV is a fully electric vehicle developed by Toyota in collaboration with Tesla, featuring a Tesla motor and traction battery. About a month ago, I received a warning message prompting me to take my vehicle to a Toyota dealership. I chose City Toyota due to its proximity. Upon arrival, I left my car in their care. However, some strange things began to happen. Firstly, the diagnostic cost increased from $220 to $675. More concerning, my previously drivable car became undrivable. Two weeks later, I was informed that the battery was dead and required replacement at a staggering cost of $18,000. There were no alternative solutions offered, and I was left wondering if things were really that dire. I decided to do some research and found a garage that identified the issue, which could be fixed with a $175 part and labor costs. After paying $675 to Toyota for diagnostics, I couldn't help but wonder why they would take my car in if they couldn't offer a real repair solution. Were they only providing diagnostics without repair services? Though I don't blame the staff, I do believe that Toyota should have done more to provide clients with feasible solutions for battery repair. I would have expected them to collaborate with Tesla or direct customers to third-party repair shops specializing in electric vehicles. Seeing brand new electric vehicles in City Toyota's showroom makes me question their commitment to customers. Can I trust Toyota to repair my car when it's out of warranty? Are they selling ticking time bombs with batteries that become unusable after the warranty expires? Battery repair should be part of their service offering, just like transmission or motor repair. This experience has left me disappointed and questioning Toyota's dedication to its electric vehicle customers. More
by photoart
Employees Worked With
Tracy Brotze
April 17, 2023
This City Toyota service department sucks. Waited long time at least half an hour while in the car, there were 3people just walking around w one tablet (only one person is designated to help a Waited long time at least half an hour while in the car, there were 3people just walking around w one tablet (only one person is designated to help and not even courteous enough to talk to you till I was trying to get their attention and never bothered to walk up and deliberately ignoring my presence. I went inside to the service advisor Winston Lam and said it won’t be fixed till Monday 4-17 and and he said it’s due to potholes and whatever. I told him my 2023 Toyota Camry w just 4500 miles on it just got its first service last Friday 4/7/23 as we are due for a long trip today. No one checked the tires it has a big bubble on the rear right tire it sat in the driveway after we drove out from their service dept till we washed it this morning and noticed the big bubble. The service advisor says we have to pay at least $350 and won’t be serviced till monday. We have a planned trip today to Lake Tahoe and cancelled our trip and reservations as it’s my wife’s bday celebration and practically ruined our weekend. We bought 2 Toyota vehicles from Dominic in Sales in this dealership the last 10 months and he provided us elite and awesome skills to get us back to him but they cannot have a service department w ineffective and unprofessional service people. I instead went by to Wheelworks bought a tire replacement for just $199.95 different Bridgestone tire as they said they no longer carry the Toyota Camry’s particular Bridgestone Utopia tire meaning it’s discontinued or are defective. Why is Toyota providing tires that are of inferior quality? And this dealership won’t have the time to replace or recall these tires. Very very disappointed on this. Thinking about moving to another dealership in the South Bay for better services and warranty. More
by Lance
Employees Worked With
Winston Lam
March 23, 2023
I have been waiting today 3/23/23 for 4 hours to get an oil change. This is not ok. I’m curious why it takes 4 hours for an oil change. City Toyota is either doing this intentionally bc of my past exper oil change. This is not ok. I’m curious why it takes 4 hours for an oil change. City Toyota is either doing this intentionally bc of my past experiences with them or they need to make changes to their policies. This none-sense should never happen. The fact that City Toyota doesn’t care making me wait 4 hrs should concern all customers. What a terrible experience. More
by Nasser Pahldad
Employees Worked With
Toyota service dept
February 24, 2022
Don’t think that I am still on that new car high, but yesterday, purchased a new Rav 4 hybrid SE and was quite pleased with the purchasing process at City Toyota. The entire process was easy and fairly q yesterday, purchased a new Rav 4 hybrid SE and was quite pleased with the purchasing process at City Toyota. The entire process was easy and fairly quick. Alex Zhou was very helpful, honest, and soft-spoken. He kept us updated on the status of when our new car would arrive. Jude Imoisili in Finance was very friendly. I would definitely consider purchasing our next car from Alex and this dealership. More
by jeff n
Employees Worked With
Alex Zhou
February 05, 2022
Alejandro is an awesome guy. Very patient and committed with his job, he’s simply the BEST! The best car dealer so far. Luis he has the magic to convinced people😂 and Jeremy from the finance department with his job, he’s simply the BEST! The best car dealer so far. Luis he has the magic to convinced people😂 and Jeremy from the finance department he is really good. Best Toyota or Best car dealer ever!👍🏻 Highly recommended. More
by tanjovitug
Employees Worked With
alejandro
September 16, 2021
This dealership’s rating is far below ZERO. I inquired about buying a 2021 RAV4 through True Car. I was immediately emailed by WIL CHO, who told me they had the exact vehicle I was looking for allocated t about buying a 2021 RAV4 through True Car. I was immediately emailed by WIL CHO, who told me they had the exact vehicle I was looking for allocated to the dealership and it would be delivered in several weeks. WIL said he would reserve it for me with no deposit required and because we were going through True Car there would not be any mark up on the price. In a time where vehicles, especially Toyota’s, are short in supply and in high demand this sounded great. Fast forward a little bit. I contacted WIL and asked him about pricing and told him that this was my daughters first “adult purchase” and he had the opportunity to be a hero, because we had gotten the run around at other dealerships. I won’t go into those details. Obviously WIL didn’t care about making the customer happy, because from that point on he turned into a different person. He talked down to me, condescending, HE MADE ME FEEL LIKE I WAS STUPID, he was borderline RUDE in the tone he spoke to me! He had no idea I had done my homework. A week or two later sent me an email and said the vehicle we had been waiting a month for was not going to be delivered anymore that I should go find the vehicle somewhere else. What he didn’t know was that I was at the dealership and saw the exact vehicle my daughter had been waiting for. I called and talked to another Toyota representative and told them we would be in to buy the vehicle that had been delivered. They had the exact vehicle my daughter was looking for and they refused to sell it to me at MSRP. They used me to get the vehicle allocated to their dealership and then turned around and told me it was no longer going to be delivered. Once they got it on the lot they told me I could not buy it for MSRP, like originally agreed upon because they would be able to sell it for $4000 more later that day. My daughter was crushed, after having a deposit on a vehicle in Southern California (LONGO TOYOTA) she had gotten her deposit back because Daly City was closer to our home. I would not recommend this dealership to anyone unless you want to be talked down to, treated like dirt and over pay. They have the worst customer service and I would never consider them again, even if they were the only dealership that had the vehicle I was looking for. We contacted LONGO TOYOTA and we are a week away from purchasing a vehicle from them with no mark up. They’ve been great and never mark ip any of their vehicles. Please don’t give them your money. More
by Never Again
Employees Worked With
WIL CHO
September 14, 2021
Called and emailed about a price we found online and we drove so far to get the car once we arrived they said, oh yes, we have that one but we forgot to mention it has an upgraded security system in which drove so far to get the car once we arrived they said, oh yes, we have that one but we forgot to mention it has an upgraded security system in which costs more so we can't give you that price. That had no other cars at the lower price, pure bait and switch kept us there forever with a 2 year old a complete and utter nightmare. Drive a few miles and go somewhere else with higher ratings. More
by Ann
Employees Worked With
Cant remember
September 09, 2021
They Discriminated us to my wife and my self to Don’t Services our cars Because we complaint about the Service they Did it, and I Brought my Highlander 2015 and the Service Advisor said to me “Find anoth Services our cars Because we complaint about the Service they Did it, and I Brought my Highlander 2015 and the Service Advisor said to me “Find another Dealer to fixing your cars Because the Manager Doesn’t want to service tour car, you can not Bring all tours cars to City Toyota I called this a Discrimination about my self and My Wife The Two Managers at the Service Department explained the situation they closed the Doors on us Consumer Relation from Toyota Doesn’t Do nothing and explained everything to Him turn his Back too on Us Please Be carefully when you Bring your car to City Toyota because Doesn’t Do the job right and they lied all the time They are good to collect money but they Don’t fixing right Thank you More
by Highlander
Employees Worked With
Carolina Escorcia
August 11, 2021
I took my car yesterday a routine check and for my trunk damage which resulted in back windshield broken. All the technicians can’t do anything until I pay $950 first for them to fix and according to them damage which resulted in back windshield broken. All the technicians can’t do anything until I pay $950 first for them to fix and according to them it wasn’t the trunk that made the windshield broke but it someone who tried to broke into the trunk. Someone else is stole the trunk stopper and they won’t fix until I pay first. They’re good in selling but not in fixing if the customers has a problem. I’m very disappointed for their service. More
by Disappointed Toyota customer
Employees Worked With
Service department
