City Volkswagen of Chicago

Autobarn Volkswagen This was my first experience at a dealership, as this was my first time buying a car I planned to finance. Overall I feel like they have a good VW se This was my first experience at a dealership, as this was my first time buying a car I planned to finance. Overall I feel like they have a good VW selection. The salesman was very nice, as I assume all of them are so they can make their sales. I did feel very pressured into purchasing the car and extremely rushed through the paperwork. She just handed me paper after paper only telling me to sign here, sign here, very quickly one after the other. I ended up having a bunch of additional costs added to my contract this way. I had some sort of Allstate Insurance added, as well as a bunch of different packages I normally would never have been interested. I do take a partial responsibility as I should have read everything I was being handed more clearly, but I did talk to a woman from the finance department a few weeks later and she said that although I should have read what I was signing, the woman I was dealing with should have made it clear in some way, the charges I was adding, which she in no way did. I ended up with about $5,000 added to my finance charges because of these bogus packages. Essentially, I just want to let anyone who is planning on coming to this dealer (as well as probably any one) to really read and ask questions about anything you are wondering, regardless of possibly feeling uncomfortable or being annoying, as this is your hard earned money you are spending. Believe what you are signing and reading vs what they are telling you, as obvious as that seems, we are sometimes way too excited to get that new car, or first car that we just want to grab the keys and enjoy our new car, but these people are here to make their commission and do not have your best interest in mind. It was a xxxxty first car dealer experience, but definitely a good lesson learned to have on future encounters at dealerships. More

Wonderful experience, beginning to end It was an excellent experience from start to end. I flew in from out of state and Andrew met me at the airport in the car that I wanted to buy. Andre It was an excellent experience from start to end. I flew in from out of state and Andrew met me at the airport in the car that I wanted to buy. Andre Sr., Kissy and Claudio took great care of me, helping me through the different steps of the out-of-state purchase. They did not try and sell me something that I was not interested in, and treated me with respect. Thank you Autobarn. More

Painless Car Buying Visited dealership in Portage Park location and was greeted by friendly staff. Let salesperson know exactly what I was looking for and shown what I w Visited dealership in Portage Park location and was greeted by friendly staff. Let salesperson know exactly what I was looking for and shown what I wanted at my price range. Ray was extremely knowledgeable and listened to my needs. I would recommend Autobarn to family and friends. More

Excellent Service I had brought my car in as part of a TDI buyback and was introduced to Andre Sr. and his son, Andre Jr. They were both class acts and made sure that m I had brought my car in as part of a TDI buyback and was introduced to Andre Sr. and his son, Andre Jr. They were both class acts and made sure that my experience at the dealership was top notch. They offered to have my new vehicle washed and made me feel at home. Next time I am in the market for a new car, I wouldn't hesitate to work with them! Thanks for the hospitality, gentlemen! More

Great service I flew in to Chicago to buy the vehicle from out of state. Prior to my arrival, I had worked with my Kate Dziekan in the service department to arrange I flew in to Chicago to buy the vehicle from out of state. Prior to my arrival, I had worked with my Kate Dziekan in the service department to arrange for a new set of wheels and tires to be installed on the vehicle prior to my arrival. They were very accommodating and the new wheels and tires were installed on the vehicle when I arrived. Thank you for the wonderful service. More

Kate's great! Kate Dziekan managed my recent service at Autobarn VW. Everything was handled exactly the way it should have been. A prompt greeting. A detailed and a Kate Dziekan managed my recent service at Autobarn VW. Everything was handled exactly the way it should have been. A prompt greeting. A detailed and accurate description of the work. An explanation of the charges. And an accurate estimate of how long the work would take. And then it all worked out just as she had said. When I returned to pick up my car, she was there to greet me and explain the last details. A stress-free experience. Thanks, Kate. More