I bought my Atlas earlier this year and I could not be happier. Alex is accommodating, professional and very knowledgeable. He isn't pushy and he understands the ins and outs of the vehicle. He asked what we were looking for, our lifestyle and had tried his best to sort out what we needed vs what we wanted. He drove the car out of the lot, endured our 2 kids who still needed boosters (important to test the fit of those in the car you are shopping for... and how easy/hard the kids can buckle/unbuckle and climb in/out of the car - school drop off and pickup - while explaining the features of the car and our barrage of questions.
In the end, he didn't push us to go for Premium R-Line (I settled with one level down) - but still showed us a Premium R-Line car, even if it was just sold, so we can have an informed decision on what we wanted.
John is his sales counter part - he ran the numbers and we didn't really had to negotiate with him. He presented his best and final offer, and still gave us some concessions in the end.
Where I took a half star out - is the finance department experience. All my research and preparation was for the front office - sales. The back office - finance - I really felt I was being pushed to get add-ons that I don't need. In the end, it felt a complete waste of time listening to her.
The other half star is that there isn't really anywhere to park your car here. I understand this is the city and parking is precious, I wish there was some way they can accommodate guests even if there were just a few spots.
The facility itself is super clean, noise level is acceptable, and they were very accommodating despite the pandemic.