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City Volkswagen of Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
5.0
4,253 Reviews
When you visit City Volkswagen of Chicago, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Chicago, IL, today! So thank you for your interest in City Volkswagen of Chicago. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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5330 W. Irving Park Road

Chicago, IL

60641

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Showing 4,253 reviews

August 08, 2026

I had the most Amazing experience at City VW! My sales professional, Alex was absolutely phenomenal! So personable and courteous! My wish was his command! This is my second vehicle and I’m a fore More

by S Stanton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2026 -

City Volkswagen of Chicago responded

Our team enjoyed guiding you through the purchase of your new Tiguan. Knowing that Alex’s personable and courteous approach made a difference is rewarding. Hearing that you plan to be a forever customer means a lot to our team. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

August 06, 2026

Great experience overall! Ray and David were lots of help in finding the car i wanted and making the process quick and smooth. More

by fasilva1322
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Cotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAVID H ALCARAZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2026 -

City Volkswagen of Chicago responded

Knowing your purchase process felt swift and seamless is truly rewarding for our team. Ray and David are proud they could help you find the used Volkswagen Tiguan you wanted. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

August 06, 2026

Helpful in the buying process and were able to match competitive pricing from other dealerships More

by acoeser
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Rocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2026 -

City Volkswagen of Chicago responded

Thanks for sharing about your experience with City Volkswagen of Chicago. We appreciate your business and hope to see you again soon! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

August 04, 2026

Ray was very helpful with me today! Got the car I wanted!! Made everything understandable and reasonable for me. I highly recommend to see Ray for your next car More

by Dajuan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Cotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2026 -

City Volkswagen of Chicago responded

Knowing that everything felt clear and fair means a lot to our team. We’re glad Ray could guide you to the new Tiguan you wanted, and your recommendation means a lot to us. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

August 04, 2026

Alex made my experience at City Volkswagen of Chicago smooth and stress-free. He was friendly, knowledgeable, and took the time to answer all my questions without any pressure. I really appreciate his pr More

by Adela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Rocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2026 -

City Volkswagen of Chicago responded

Your note about Alex’s pressure-free, informative approach highlights the personal care we aim to provide. We’re glad his assistance made your Volkswagen Taos purchase seamless. Hearing that you’d recommend asking for Alex means a lot to our team. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

August 01, 2026

Alex was very insightful and helpful. He made sure the process of getting our car was smooth and went quickly! More

by Jinceyabraham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Rocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2026 -

City Volkswagen of Chicago responded

Thank you for sharing your experience with Alex. We’re glad he ensured your Volkswagen purchase was smooth and efficient. Enjoy every mile in your Volkswagen! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

July 31, 2026

We had a great experience buying a Tiguan from Ray Cotto. I recommend this dealership. More

by benschumacher2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Cotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2026 -

City Volkswagen of Chicago responded

Thank you for recommending us after purchasing your Volkswagen Tiguan with Ray. We're thrilled that he helped make your experience seamless. We look forward to serving you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

July 30, 2026

Wonderful experience. Thanks to Laura and the whole City Volkswagen team. Explained everything about my new vehicle. More

by bryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Scala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura V. Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Cotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Franchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime, Service
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Jul 30, 2026 -

City Volkswagen of Chicago responded

Congratulations on your new Volkswagen Atlas and thank you for sharing your wonderful experience. We’re pleased that Laura V. and our team could walk you through all its features. We look forward to assisting you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

July 30, 2026

Laura was so kind and helpful throughout the process of buying a new car! She knows all about the cars she sells and takes the time to go through it with you. Thank you for a wonderful experience and for y More

by dsantucci
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Scala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura V. Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Franchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2026 -

City Volkswagen of Chicago responded

Thank you for sharing your kind words about Laura V.’s guidance and hospitality during your new Atlas purchase. We’re delighted she could walk you through all the features and help you feel confident in your choice. Enjoy every moment in your new Volkswagen Atlas! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

July 29, 2026

Second vehicle I’ve gotten from CityVW. Got a deal I literally couldn’t decline. More

by JaimeF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Franchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Kreiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2026 -

City Volkswagen of Chicago responded

We’re thrilled you returned for a second Volkswagen and that your new GLI deal was too good to pass up. Enjoy every drive in your GLI. Feel free to reach out if we can assist you down the road. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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