City Volkswagen of Chicago

My partner and I have been looking for a second vehicle for a long time, but sporadically. It wasn’t an emergency so we did a lot of research and narrowed down our search to a few vehicles we were interest for a long time, but sporadically. It wasn’t an emergency so we did a lot of research and narrowed down our search to a few vehicles we were interested in. We were essentially looking for what anyone else is-the best mix of features, style, condition/mileage, warranty, price, and also experience.We decided we’d like an Atlas or Atlas Cross Sport. After spending far too much wasted time and energy at the VW downtown Chicago, we weren’t giving up on an Atlas overall but we were completely over the whole experience buying and took a break. (Yes, it was that bad.) Without going on about our negative experiences, we can easily say our experience at this VW location was phenomenal. We had the cars we requested waiting for us before we arrived. Matt the manager was awesome and Ray our salesman was warm, funny, and a joy to be around. He was also super patient and kind to us while we were considering a few options and then essentially flipped the budget and our needs. Every employee here was friendly and respectful. I really carefully consider my options for big purchases but when I know something is right, it’s right- everything about our vehicle purchasing experience felt *right*. Thanks Ray and everyone at Scala VW! More

Edgar delivered exceptional work! I usually get a bit anxious when making big purchases but he made me feel confident and we love our new car! I usually get a bit anxious when making big purchases but he made me feel confident and we love our new car! More

Great experience with Edgar. Everything was smooth and easy and answered every question we had. He met all of our needs and it was hard to say no to such a good deal! Everything was smooth and easy and answered every question we had. He met all of our needs and it was hard to say no to such a good deal! More

Exelente el trato nos dieron el mejor precio muy amables y preocupados por darnos detalles en todo momento super recomendados y preocupados por darnos detalles en todo momento super recomendados More

Excellent service Edgar and Juan thank you so very much I appreciate your help thanks. appreciate your help thanks. More

Just bought my car!  Alex was AMAZING—super helpful, knowledgeable, and made the whole process smooth from start to finish. He answered all my questions, and made sure I  Alex was AMAZING—super helpful, knowledgeable, and made the whole process smooth from start to finish. He answered all my questions, and made sure I felt confident with everything. No pressure, just great service all around. If you’re car shopping, ask for Alex!  More

Went in looking for a car and met Ray Cotto and Matt. All I can say it was the best experience I could ask for. They were friendly, professional and listened to all my needs... and I walked out with the All I can say it was the best experience I could ask for. They were friendly, professional and listened to all my needs... and I walked out with the car I wanted. More

Excellent experience! Car was exactly as advertised. Everyone was friendly and knowledgeable. Made car buying easy! Car was exactly as advertised. Everyone was friendly and knowledgeable. Made car buying easy! More

Working with Alex at City Voltswagen was a great experience! Buying my car was a smooth process and Alex was extremely professional and nice. I am very pleased with my purchase and would come back a experience! Buying my car was a smooth process and Alex was extremely professional and nice. I am very pleased with my purchase and would come back again! More

I just left Volkswagen with a brand new 2026 Tiguan Alex was amazing my experience was a 10/10 he listened to what I wanted. Didn’t hassle me to spend unnecessary money at all. Most car buying experience ta was amazing my experience was a 10/10 he listened to what I wanted. Didn’t hassle me to spend unnecessary money at all. Most car buying experience take up most of the day but trust me I was in & out fast and smiling because I have a new car. Thanks again Alex. More