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City Volkswagen of Chicago
Chicago, IL
3,760 Reviews
When you visit City Volkswagen of Chicago, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Chicago, IL, today!
So thank you for your interest in City Volkswagen of Chicago. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 3,760 reviews
January 21, 2017
Friendly, Painless, and Trusted Service As someone who knows very little about cars, it can be quite intimidating car shopping. I had an unscheduled appointment and requested to be paired wi As someone who knows very little about cars, it can be quite intimidating car shopping. I had an unscheduled appointment and requested to be paired with someone who was a straight-shooter. Ricardo Layas exceeded my expectations! He was personable and was patient answering all my questions. I spoke with other car dealerships, but did not have the same trust nor confidence in their approach. Because of Ricardo's warmth, humor, and honesty, I felt confident in making my purchase. with The Autobarn, on Irving. Thank you!! More
by Laura
Employees Worked With
Ricardo Layas - Sales
December 19, 2016
Amazing experience I was searching for a certified pre-owned 2016 VW Touareg for my wife. I searched at TrueCar, Cars.com, and Cargurus. I was contacted by Gail Williams I was searching for a certified pre-owned 2016 VW Touareg for my wife. I searched at TrueCar, Cars.com, and Cargurus. I was contacted by Gail Williams at Autobarn City VW in Chicago. Gail was very nice and professional. She put me in contact with sales professional Andre Jennings JR. Andre was very professional, extremely nice and courteous and no pressure at all. He had a great personality and went the extra mile to make sure that both my wife and I were happy with our entire vehicle purchasing experience. We priced this same vehicle at other dealerships and Autobarn City definitely beat everyone's price. I would not hesitate to buy another vehicle from Andre Jennings JR. and Autobarn City. It is now 4 days later and we are very pleased with the vehicle we purchased. More
by Bob Meyers
Employees Worked With
Andre Jennings JR.
December 15, 2016
Nice car Andre Jennings has long experience with what he does. He is very friendly and helpful. The car is in very good quality with decent price. Andre Jennings has long experience with what he does. He is very friendly and helpful. The car is in very good quality with decent price. More
by Aaron
Employees Worked With
Andre Jennings
December 15, 2016
Quality, friendly service Andre is a solid sales rep and I felt I was in good hands during the process. He was always very helpful and responsive. This is the second vehicle I' Andre is a solid sales rep and I felt I was in good hands during the process. He was always very helpful and responsive. This is the second vehicle I've purchased at the Autobarn and I'd definitely come back again. More
by cmac
Employees Worked With
Andre Jennings
December 13, 2016
Wait, wait and then wait some more. Took my car in for service with an appointment knowing that i don't have a lot of time to waste. I pulled into service drive and Mr Poldino Buti was Took my car in for service with an appointment knowing that i don't have a lot of time to waste. I pulled into service drive and Mr Poldino Buti was behind his desk, I stood waiting for few minutes before I walked over and asked if anyone is going to help me out. He's answer was I'm busy with other customers right now but somebody will be here shortly to help you out. 20 minutes later still no one came and Mr Poldino was still sitting behind his desk doing whatever he was doing. I got in the car and started to leave and here comes Mr Poldino walking in front of my moving car trying to help me out. Thanks but no thanks. Took the car to Jennings VW and was greeted immediately and got my service done quickly. I'm kind of glad now that he made me wait so I know not to go there ever again. If you want good and friendly service go to Jennings VW and tell them that Mr.Poldino sent you. More
by Unhappy customer
Employees Worked With
Poldino Buti
December 06, 2016
Awsome place if you need a car My son and I were very impressed with the knowledge and professionalism of the staff especially Andre Jennings. He was so helpful. He is really intere My son and I were very impressed with the knowledge and professionalism of the staff especially Andre Jennings. He was so helpful. He is really interested in pleasing the customer and offering above average service not just making the sale. More
by Maggie
Employees Worked With
Dominique Solano, Andre Jennings, Sylvia Nesheiwat
December 03, 2016
Great buying experience I had a great experience purchasing the vehicle here. I was helped immediately, and the salesman Ray Cotto was very friendly and helpful. He explained I had a great experience purchasing the vehicle here. I was helped immediately, and the salesman Ray Cotto was very friendly and helpful. He explained everything fantastically and did not make me feel pressured about anything. He answered all my questions and helped me get the car I wanted. Fantastic place, and it was clean to boot! Sylvia was also extremely helpful and helped me pick a warranty that I like, as well as getting me a pretty good monthly payment on the car :) More
by Aaron
Employees Worked With
Ray Cotto, Sylvia Nesheiwat
November 26, 2016
Love it! impress with this young man.. No pressured which is a turn off. You would nvr have known he was new by the way he knew his cars. impress with this young man.. No pressured which is a turn off. You would nvr have known he was new by the way he knew his cars. More
by connie
Employees Worked With
Andre Jennings Jr.
November 21, 2016
Awesome experience! Andre Jr. was extremely helpful, answered all my questions and made me feel at ease about my purchase. He did not pressure me to purchase. Andre Jr. was extremely helpful, answered all my questions and made me feel at ease about my purchase. He did not pressure me to purchase. More
by tkincaid
Employees Worked With
Andre Jennings, Jr.
November 21, 2016
Great Service!!! If you are looking to purchase a car I would highly recommend Andre Jennings Sr. Very helpful, knowledgeable which made me feel comfortable with my pu If you are looking to purchase a car I would highly recommend Andre Jennings Sr. Very helpful, knowledgeable which made me feel comfortable with my purchase. Goes above and beyond till now with any questions I may have with my vehicle. More
by M. Lujano
Employees Worked With
Andre Jennings
