City Volkswagen of Chicago

Horrible Customer Service Horrible experience - I would not recommend this dealership to anyone. My daughter and I came in to purchase her first car. She found the perfect ca Horrible experience - I would not recommend this dealership to anyone. My daughter and I came in to purchase her first car. She found the perfect car and we were ready to buy but was advised by the salesman due to her lack of credit to find outside financing. He said he would hold the car for us. When we offered to put a deposit down, we were told it was not necessary. We found financing at our bank no problem, and when we went back with the check in our hand we found out the car was sold in spite of the fact the salesman called us the day before saying it was at the dealership waiting for us. Then when we found another car on line (which they never told us about on that day) we were told the car was available and to come in for a test drive. When we were two blocks away from the dealership we received a call saying that car was being held for a friend of the owner. WHAT?? Apparently if you a friend of the owner your car won't be sold out from under you. When I complained to the manager and inquired why our car was not held for us but this one was being held for someone else, I was told that perhaps my type should go elsewhere to buy a car. What type is that? The car buying type? Which is just what we did. My daughter found the perfect car at Muller in Highland Park - and to top it off, we got excellent financing from them! Autobarn City needs to learn a lesson or two in customer service. Not only did they ruin my daughter's first car buying experience, they personally insult their customers when they are asked tough questions. It is well worth the drive to go to another dealership where the buyer is treated with respect. More

Helpful They worked very hard to get exactly what I wanted and the price I was willing to pay for the car that I wanted to get. They worked very hard to get exactly what I wanted and the price I was willing to pay for the car that I wanted to get. More

Easiest Car Purchase EVER Just drove to Chicago (from DC) to pick up my new Golf R. Dominque Solano (sales) and Sylvia Nesheiwat (THE closer) were quite a team. I don't think Just drove to Chicago (from DC) to pick up my new Golf R. Dominque Solano (sales) and Sylvia Nesheiwat (THE closer) were quite a team. I don't think I ever heard the word no. Traveling that far was a lot of extra stress, but the experience couldn't have been better......maybe closer.....but not better. Dominque KNEW the car. I find that unusual in most sales people. And Sylvia steered me in the right direction for finance and warranties without pressure. Both were top notch in my estimation. Happy motoring. Stephen More

Very happy with my purchase and the staff was very helpfull. Andre and Sylvia went above and beyond for me. Made sure that i was happy with the price and did whatever they could so we could come to an agreement. Andre and Sylvia went above and beyond for me. Made sure that i was happy with the price and did whatever they could so we could come to an agreement. Very happy with my purchase and the service i received. More

Great experience Ray was our salesman. We purchased a preowned car and he made the process painless. He accomodated our requests during our test drive. The interactio Ray was our salesman. We purchased a preowned car and he made the process painless. He accomodated our requests during our test drive. The interaction was a no pressure sale. He is very personable, professional, polite, and made us feel relaxed during the process. Enjoyed driving our SUV off the lot with no buyers remorse! More

Wonderful surprise First and foremost I need to give a big thank you to Dominque Solano for reaching out to me regarding trading in my 2014 jetta. I was pleasantly surpr First and foremost I need to give a big thank you to Dominque Solano for reaching out to me regarding trading in my 2014 jetta. I was pleasantly surprised to find that the team had worked together to find me the perfect blue 2016 jetta tsi. Dominque worked hard making the numbers work to keep the numbers fair. I couldn't be happier with the service Dominque Solano provided for me. Allen L. More

Mateusz Bryla & Sylvia Mateusz Bryla was excellt to work with. He went the extra mile throughout my entire visit. Sylvia was also very courteous and helpful in this process. Mateusz Bryla was excellt to work with. He went the extra mile throughout my entire visit. Sylvia was also very courteous and helpful in this process. More

Excellent and knowledgeable staff I was in the market for a used Audi A7. Autobarn was one of 3 dealers who had the year, trim level and features that I wanted. The others basically I was in the market for a used Audi A7. Autobarn was one of 3 dealers who had the year, trim level and features that I wanted. The others basically said come in, etc., etc. Matt at Autobarn was patient, obtained a copy of the window sticker for me, took additional pictures for me, and we basically wrapped up the details of the transaction before I made the 10 hour drive from Georgia to Illinois. I would definitely recommend Matt and Autobarn for quality used vehicles, as well as any of their new car dealerships. They have knowledgeable staff and there's no high pressure sales tactics. More

Autobarn Matt was very approachable and helpful. He answered my questions efficiently and helped make a first time buyer as comfortable as possible (even thoug Matt was very approachable and helpful. He answered my questions efficiently and helped make a first time buyer as comfortable as possible (even though I left that part out). I would recommend him to others- no BS with him. More

Ray Cotto Ray was excellent to work with. He went the extra mile throughout my entire visit. He worked to get me the sharpest price possible, even saving me an Ray was excellent to work with. He went the extra mile throughout my entire visit. He worked to get me the sharpest price possible, even saving me an additional $500 at the last minute! More