City Volkswagen of Highland

I came to city Volkswagen, expecting to test, drive and eliminate the Volkswagen from my list of car options. But I was surprised and delighted by the car and the team. Everyone I dealt with was friendly a eliminate the Volkswagen from my list of car options. But I was surprised and delighted by the car and the team. Everyone I dealt with was friendly and knowledgeable and any questions they didn’t know, they answered honestly and then found the answer for me. Steven was friendly and low key. He was very honest about his likes and the things he didn’t love about the car. That was very refreshing!! Of course the car buying experience is never 100% smooth, but the team rolled with the punches and was patient with my buying experience. They offered a great deal, and I could not be happier with my purchase! More

City VW was great to work with! They helped us get the car we wanted fast. Good communication with Moises made the deal easy! They helped us get the car we wanted fast. Good communication with Moises made the deal easy! More

Accommodating and helpful, good people you work with. Erik made it easy to get things prepped beforehand to make it an easy experience Erik made it easy to get things prepped beforehand to make it an easy experience More

Moises was very helpful and knowledgeable I have very good experience buying car from highland vc and will recommend it to anyone good experience buying car from highland vc and will recommend it to anyone More

Very nice and helpful personel Moises was very knowledgeable and helpful I will recommend this dealership to everyone knowledgeable and helpful I will recommend this dealership to everyone More

Moises and everyone involved was helpful. Thank you guys so much. Will spread the word Thank you guys so much. Will spread the word More

Arthur and the dealership was a great experience with definitely recommend them to my friends definitely recommend them to my friends More

Amazing customer service. They truly care about the customer experience. Andy, Sean and Maggie. Made the car buying experience easy and pleasurable. Thank you They truly care about the customer experience. Andy, Sean and Maggie. Made the car buying experience easy and pleasurable. Thank you More

Our Entire ordeal lacked in truth and transparency. The finance manager, Jennifer Stewart, was less than honest and used manipulative tactics to try reaching a deal with my husband and myself. But, I The finance manager, Jennifer Stewart, was less than honest and used manipulative tactics to try reaching a deal with my husband and myself. But, I’m sure she wasn’t acting alone. I RATE THIS DEALERSHIP A 1 OUT OF 5 STARS. The 1 going to the salesperson Andy Only. After freezing in this dealership, being charged too much sales tax, not being offer a proper warranty (but offer the most expensive) and not being offered GAP insurance, we will never patronize them again. The lack of transparency was unbelievable, especially, by the Finance Manager, Jennifer Stewart. I would advise never walking into their establishment, but if you do STAY ALERT. Her tactics, along with others in the SHARK TANK office filled with the General Manager and others will drain you and then take you for everything you have. The used car manager , Mike, was nice. All encounters with him were very detail and seemed truthful. Overall again, I will never do business here again. More

Great customer service, worked with me on understanding the process and details of buying a new car. They were very patient and even stayed late to see it through. They knew when to laugh and tell jokes bu the process and details of buying a new car. They were very patient and even stayed late to see it through. They knew when to laugh and tell jokes but also when to get serious. More