City Volkswagen of Highland

Came in to have my 2nd key programmed and, and cleaned since my vehicle wasn’t cleaned inside when i first purchased it. Alexis, and Rebecca were extremely nice. When my vehicle was finished i went to go since my vehicle wasn’t cleaned inside when i first purchased it. Alexis, and Rebecca were extremely nice. When my vehicle was finished i went to go look at it, and noticed that the rear door on the driver side was scuffed. This is extremely noticeable- my vehicle is black. I looked around and noticed my hood was also dented, and the other rear door on the passenger side was also scuffed. When i asked to speak to the manager he came out, and showed him what happened. At first he said there was nothing they could do as the vehicle was used. The vehicle was used, it’s a 2018 atlas, that i purchased for 32k. I very much could have purchased a 2021 for the same amount however this was fully loaded, and was in NEW condition. There was only ONE scratch on there when i bought the suv, and i pointed it out. The manager said he was going to have someone reach to me and schedule to have this taken care of, which i am very thankful for. My problem is, whether the vehicle is used or not, i am still a paying customer. I am already upset with the finance manager lying to me, and telling me a hard inquiry would not occur as he checked if i could get a lower APR with the bank i had already been APPROVED FOR. i appreciate Alexis, Rebecca doing their best and for the manager to understand my frustration. I’m sure i will leave another review once dents are taken care of. More

This is my second time purchasing from Eric Davidson. He is patient, kind and great at his job!!!! He goes out of his way to make a fair deal. You won’t be disappointed. is patient, kind and great at his job!!!! He goes out of his way to make a fair deal. You won’t be disappointed. More

Not happy with diag and recommend when the check eng light wasn’t on and was asked in history to call me before doing any work if it was not covered under warranty. And to replace coils because they are light wasn’t on and was asked in history to call me before doing any work if it was not covered under warranty. And to replace coils because they are aged. Is not properly diagnosing vehicke. Just a guess at that point and to be charged with no issue. More

The sales people were all very helpful. They made the purchase very easy. We called the day before we went. Told them of the car we wanted to see. They had it right out front, all cleaned up and looki purchase very easy. We called the day before we went. Told them of the car we wanted to see. They had it right out front, all cleaned up and looking very good. My wife was sold. This car was for her. I would send my friends there. More

Moe in finance was nothing short of amazing!! He went above and beyond for my needs. I sincerely appreciate all of his hard work and effort. Ultimately, he got the job done. He has a customer for life. J above and beyond for my needs. I sincerely appreciate all of his hard work and effort. Ultimately, he got the job done. He has a customer for life. Jeff, Richard & Cindy were really nice too. More

Everything was good up until waiting for refund check,still waiting.Andy and Dana did a goo d job as well as moe the finance guy.need to know about cards for warranty if I get anything to use to sh check,still waiting.Andy and Dana did a goo d job as well as moe the finance guy.need to know about cards for warranty if I get anything to use to show I have a warranty More

Good Dealer to do business with. Prices were fair and reasonable, along with good finance rates. The car could have been better prepped before delivery, but I would recommend to others. reasonable, along with good finance rates. The car could have been better prepped before delivery, but I would recommend to others. More

The dealership was sold and I was wary of the new inert ship as the old owners were awesome. City maintains the level of service and quality you should expect when buying or servicing a Volkswagen. ship as the old owners were awesome. City maintains the level of service and quality you should expect when buying or servicing a Volkswagen. More

Mike was great,Went in to look at a used car and ended Mike was great, Went in to look at a used car and ended up buying a new one. Good timing, being at the right place at the right time. Mike was great, Went in to look at a used car and ended up buying a new one. Good timing, being at the right place at the right time. More

Everyone was very attentive and acted genuinely concerned with our experience on 2.27.21, was there for an oil change but found out wasn't needed and Service explained why, thank you! with our experience on 2.27.21, was there for an oil change but found out wasn't needed and Service explained why, thank you! More