City Volkswagen of Highland

Easy and pleasent ! Great experience ! friendly and courteous service. I felt as if I was among friends through the entire process of my purchase ! I would recommend this Great experience ! friendly and courteous service. I felt as if I was among friends through the entire process of my purchase ! I would recommend this dealership and all of their employees to my family and friends . Thanks for everything Mike ! More

Exceptional Customer Service! I specifically went to Highland Volkswagen because of the highly rated customer reviews and they did not disappoint! I drove from about 2 hours away I specifically went to Highland Volkswagen because of the highly rated customer reviews and they did not disappoint! I drove from about 2 hours away and arrived in the early evening. While trying to decide on a vehicle at this time of day, I finally made a decision at 7:30pm (mind you they close at 8:00pm), Not once did I ever feel rushed or pressured to hurry up and make a decision. The transaction went smoothly with no hidden surprises. I received several follow up phone calls and E-mails not only from the Sales Manager (Bogdan) but from my Salesperson (Andy), Finance Department, and even the Service Department to congratulate me on my purchase and thank me for my business and to answer any questions I may have had about my new vehicle. I couldn't be more pleased with my new Passat or the exceptional Customer Service I received. In addition, when I traded in my car I forgot and left one of my favorite CD's in the CD player. My car had already sold but that didn't stop my awesome Salesperson Andy, not only did he track down my CD but he mailed it to me which I just got today! Excellent Customer Service, highly recommend and worth every minute of the drive. Thank you to everyone at Highland Volkswagon! More

A veryHappy Villalpando I had the pleasure of purchasing a vehicle from this location. The staff and sales person Mike Gonzalez were very professional and attentive to my car I had the pleasure of purchasing a vehicle from this location. The staff and sales person Mike Gonzalez were very professional and attentive to my car buying experience. I had just wanted to go show my wife the car I wanted to buy for her . But she ended up driving out with her new car . We are very pleased with our purchase and your staff was awesome to us thanks guys I will definitely be back in the future. More

Time is important I recently purchased my amazing new Beetle convertible from Eric Davidson. He was helpful and professional. We had a couple of phone conversations, I I recently purchased my amazing new Beetle convertible from Eric Davidson. He was helpful and professional. We had a couple of phone conversations, I picked my car, and told him we had limited time to spend on the financial closing. We arrived to close a deal and pick up the new car and were out the door in less than 1 hour. Thank you for respecting our time. More

Excellent Buying Experience I have purchased many cars. My buying experience was excellent. The Lee returned my calls after hours and made me confident to drive the fours hours t I have purchased many cars. My buying experience was excellent. The Lee returned my calls after hours and made me confident to drive the fours hours to Highland to buy a car. Eric Davidson went out of his way to accommodate our requests and bring closure to the sell. Joe Embro was very knowledgeable and worked hard to make sure we understood the contract and options. I would drive the four hours again to work with these people. More

Love Highland Volkswagen Mike Pazda and the other employees were so helpful in helping me find a car at the best price possible. If you're ever in northwest Indiana looking fo Mike Pazda and the other employees were so helpful in helping me find a car at the best price possible. If you're ever in northwest Indiana looking for a Volkswagen, absolutely come here! More

Wonderful First Car Purchase Experience I recently moved to Indiana after living in Chicago (without a car) for 6 years. Seeing this was going to be my first ever car purchase I was nervous I recently moved to Indiana after living in Chicago (without a car) for 6 years. Seeing this was going to be my first ever car purchase I was nervous that I would be overwhelmed and/or feel pressured into certain things/options. However, it was the complete opposite; both Eric and Joe let me set the pace/progress of the whole day (test drive and eventually purchasing)! They patiently explained everything to me in full (sometimes multiple times), gave me their thoughts, but ultimately let me come to a decision that I felt was best for me! More

Greatest car buying experience ever. Mike met me in the lot to help me with my purchase. I was originally looking at a used car but the car wasn't available so I started looking around th Mike met me in the lot to help me with my purchase. I was originally looking at a used car but the car wasn't available so I started looking around the lot and found a better deal on a new car. I got a great deal and Mike helped me through the process. I have purchased many cars through the years and this was the best experience ever. More

GREAT DEALERSHIP Process was simple and quick. Salesman was incredible and went in depth. Very friendly people and great dealership. Only complaint is car wasn't detai Process was simple and quick. Salesman was incredible and went in depth. Very friendly people and great dealership. Only complaint is car wasn't detailed and washed as it could of been. But other then that, it was a good buying process More

Friendly, professional staff Walked into the dealership looking for a new car. I found a friendly, professional staff at Highland Volkswagen. They answered all my questions, showe Walked into the dealership looking for a new car. I found a friendly, professional staff at Highland Volkswagen. They answered all my questions, showed me the ins and out of the vehicle, and I didn't feel pressured during any part of the transaction. Found a 2016 Volkswagen Jetta for a great price and low miles. I am extremely happy with my choice. More