City Volkswagen of Highland

Bad experience - used car Please see the summary below and use caution when connecting with this dealership. They clearly pulled a bait and switch. - went to look at a used Please see the summary below and use caution when connecting with this dealership. They clearly pulled a bait and switch. - went to look at a used car - test drove the car on a Saturday, had a good experience - on Monday morning I receive a follow-up call one of those "let me know if you have further questions" - I make an offer on the car via email - Later I receive a response back saying the price I saw was low because they were "running a weekend special and prices were reduced for that event." - A "weekend special" was never discussed at the dealership and they counter offered by raising the price almost $1,000 on the car! - Nevertheless, I counter offer higher via email - one day goes by - no word. I email them to see if they received my offer - The salesman says he was gone (note he did not set an Out of Office email). It became clear we were too far apart and I walked away. We couldn't see eye to eye - that's fine and it happens. What's upsetting to me is the bait and switch of the lower original price citing a "weekend special" after the fact. They were clearly trying to use an anchor of a higher not "weekend special" price to start negotiations. In addition, the lack of responsiveness was something I've never experienced at a car dealership. I had some friends in the market for a VW and I will tell them to avoid this dealership. More

Happy Jetta Sportwagen Owner!!! Even though I had to drive to Highland from Michigan to find my car, it was well worth it. Everyone that I encountered at the dealership was real. Dow Even though I had to drive to Highland from Michigan to find my car, it was well worth it. Everyone that I encountered at the dealership was real. Down to earth people make the experience of buying a car much easier. Eric, Tye and Joe were great guys to deal with even though the place was busy. Thanks to all! I'm loving my new Sportwagen! More

Awesome car buying experience! Best experience ever! No pressure. Everyone was laid back and helpful. Mike Pazda was so easy going and helpful, didn't even remember we were buying Best experience ever! No pressure. Everyone was laid back and helpful. Mike Pazda was so easy going and helpful, didn't even remember we were buying a car! More

Best dealership experience ever! It's the first time I've ever been to a dealership and not felt either pressured to make a decision or ignored because I was wasting their time. Compl It's the first time I've ever been to a dealership and not felt either pressured to make a decision or ignored because I was wasting their time. Completely laid back, friendly approach! Andy was very nice, friendly, and helpful, always kept me informed on what process was going on at the time. Joe was awesome, funny, also very helpful. Buying a car can be a stressful time for people, and the whole experience and atmosphere of the dealership completely lets take your guard down and relax. Best dealership experience ever... More

Great dealership will be back again Awesome guy to work with.great car love it. Everything l wish for. Will tell my friends see you guys.you in out before no it. First time buyer of Volk Awesome guy to work with.great car love it. Everything l wish for. Will tell my friends see you guys.you in out before no it. First time buyer of Volkswagen. More

Excellent Dealership,great sales staff. Great experience I will be back for my next new car! Mike and Joe were great very helpful,made the car buying experience great. Had the car cleaned Great experience I will be back for my next new car! Mike and Joe were great very helpful,made the car buying experience great. Had the car cleaned and in the showroom the next day when I came to pick it up. More

AWESOME EXPERIENCE THIS HAD TO BE THE BEST CAR BUYING EXPERIENCE FOR ME,MIKE & JOE WERE GREAT.NO PRESSURE & EXTREMELY PROFESSIONAL.THE FACILITY VERY CLEAN.I WOULD PURCHA THIS HAD TO BE THE BEST CAR BUYING EXPERIENCE FOR ME,MIKE & JOE WERE GREAT.NO PRESSURE & EXTREMELY PROFESSIONAL.THE FACILITY VERY CLEAN.I WOULD PURCHASE FROM THIS DEALERSHIP AGAIN.ONCE AGAIN,THANKS MIKE & JOE FOR A GREAT CAR BUYING EXPERIENCE!!! More

Excellent Great experience love my new car!will be back again they were very helpful,very friendly,explained everything to me beautiful showroom offered us coff Great experience love my new car!will be back again they were very helpful,very friendly,explained everything to me beautiful showroom offered us coffee or beverage More

best car buying experience!! I have been stressing about needing a new car for the last few months, I looked on auto trader and found the perfect car and came in to look. Mike Paz I have been stressing about needing a new car for the last few months, I looked on auto trader and found the perfect car and came in to look. Mike Pazda helped me out and was incredibly helpful and friendly, he made buying a new car extremely easy and stress free. I ended up buying the very first car I looked at and test drove and couldn't have done it without Mike! Very honestly, helpful and professional. I would recommend anyone to him and this dealership. More