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City World Toyota

Bronx, NY

4.7
1,007 Reviews

3333 Boston Road

Bronx, NY

10469

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Showing 41 service reviews

October 22, 2025

Paul Moreno provided 5 star excellent customer service, He bought my Toyota Rav4. Thank you Paul and God Bless you. Jeannette lawto from the service department was amazing very helpful compassionate and p More

by May
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Moreno
August 12, 2025

Their services department are thieves; they will steal parts from our car—they do not follow deadlines. They lie over and over again—save your money and go somewhere else. they are useless and manipulati More

by noor10469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
useless people
Aug 14, 2025 -

City World Toyota responded

Hi Noor, I’m sorry to hear about your experience and take your concerns very seriously. This is not the level of service we strive for, and I’d like to speak with you directly to understand what happened and work toward a resolution. Please contact me at robtineo@cityworldauto.com. — Robert Tineo, General Sales Manager

November 06, 2024

I concur with all the reviews I have read regarding the Bronx Citywide Toyota service location. Some of the service advisors are rude and súper unprofessional. They do not call back to give you an update More

by mariagomez476
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin Del Rosario, Giancarlo Nocera, Julissa Taveras
September 04, 2024

Mrs Jeal was very helpful. He knows how to treat people well. He gives a good deal. Never hesitate Jeal is the guy. More

by sambadiouf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jael Ramirez
Sep 09, 2024 -

City World Toyota responded

sambadiouf, thank you for the great feedback! We’re thrilled to hear that Jael provided you with excellent service and a good deal. Your kind words are much appreciated, and we’re glad to know you felt well taken care of. If you need any further assistance, don’t hesitate to reach out. Thanks again for your recommendation!

May 16, 2024

Thank you Carlo and the wonderful and wonderful team at the service department. Giancarlo went above and beyond to get me the best possible price for brakes and rotors service on my minivan. He communicate More

by Norm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giancarlo, Giancarlo Nocera
May 17, 2024 -

City World Toyota responded

We love hearing from satisfied customers like you! Thank you for choosing Toyota and City World Toyota, and we're delighted that Giancarlo provided you with the exceptional service we strive to deliver to all of our customers.

March 02, 2022

The worst place ever to get a new or used car, do not trust nobody there. They only care for your money. More

by elinypresby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julio Escobar, Angel Morel
Mar 02, 2022 -

City World Toyota responded

I am very sorry for any inconvenience you have experienced. In fact, I would like to hear more specifically about your concern so we can make it right. Please contact me directly at your earliest convenience. Robert Tineo, General Sales Manager robtineo@cityworldauto.com

Mar 02, 2022 -

elinypresby responded

Good afternoon Mr Tineo I would Like to speak to you over the phone if is possible. Thank you for your time

Mar 07, 2022 -

City World Toyota responded

Good Afternoon i would like to honor your request to speak with me but i do not have your contact info. Please email it to me at Robtineo@cityworldauto.com.

October 27, 2021

Very bad experience with Franmyr Perez salesman have no knowledge of cars just taking peoples money More

by Zahid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Franmyr Perez
Dec 06, 2021 -

City World Toyota responded

Hello, Zahid, I would like to know more about the people who assisted you, please feel free to contact me directly at robtineo@cityworldauto.com Rob Tineo, General Sales Manager.

Dec 06, 2021 -

Zahid responded

Hello FRANMYER PEREZ. very rude and unprofessional service advisor deal with me and force me to do recommended service and pay 647 dollars even I have premium warranty on my vehicle wich was covering water pump.he new I can not drive vehicle he said if you don’t do recommended service he will not repair water pump I had no choice . I am advising other people not to go to city world Toyota they take advantage of people

Dec 06, 2021 -

Zahid responded

Toyota warranty department clearly mentioned you don’t have to do recommended service to do repairs covered by warranty.FRANMYR PEREZ REFUSE TO DO THAT

September 12, 2021

Toyota dealership is a good dealership the cars are the best for my experience by far okay no complaints, and my service advisor I have been dealing with her for quite a while she's very nice and professio More

by Jacksoncrawford22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giancarlo Nocera, Julissa Taveras, Glory Nwaeze Apih
Oct 05, 2021 -

City World Toyota responded

Thank you, Jackson, see you next time. We are glad you enjoyed your experience at our home. We will make sure Julissa gets your message. See you next time!

April 17, 2020

Worst of experience ever. Came in for a maintenance check light and left with a $900.00 bill. They said I needed thing's done even though I just bought the car a year ago and t More

by Ralph#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Giancarlo Nocera
Apr 21, 2020 -

City World Toyota responded

Thank you so much for bringing this to our attention. We're very sorry for any inconvenience you have experienced. In fact, we would like to hear more specifically about your concern so we can make it right. Please contact us at your earliest convenience. We look forward to hearing from you!

February 09, 2020

I haven't regretted a moment spent at the dealer very friendly environment and good customer representative Raul A Leon he attended to me very nice people person looking forward doing business there agai More

by julianettie39
Recommend Dealer
Yes
Employees Worked With
Raul Leon, Julio Escobar
Mar 02, 2020 -

City World Toyota responded

Congratulations on your new Toyota! You now have peace of mind everywhere you go. Thank you for your kind review. ⭐️⭐️⭐️⭐️⭐️

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