Claremont Toyota

Took my RAV4 to be inspected for creaking suspension , and a loose mirror facing which caused optical distortion. The service advisor was hard to get a hold of. Once he returned my call he stated that the and a loose mirror facing which caused optical distortion. The service advisor was hard to get a hold of. Once he returned my call he stated that the suspension was “lubed” and the outside door mirror was tightened. After driving from the dealership on the freeway the mirror glass still vibrated really bad. I called the service advisor Luis the next day to report the ongoing issue with the mirror. He stated that I would be responsible for the cost of the mirror and the installation. I contacted Toyota corporate , which viewed the service invoice after getting the vin #. The rep stated that none of the items could be duplicated and invoice did not indicated that the mirror was tightened nor was the suspension lubed. As such they could not assist with the complaint. I informed that’s the reason for the complaint, service advisor stated work was done , yet service report indicated nothing was done. Corporate set appointment with another dealer to re-inspect since there was a tsb(technical service bulletin) for the mirror issue for 2019-2021,RAV4’s. No one from Claremont customer relations ever called despite me leaving a voice mail. Additionally I received a text that I did not show up for my appointment. I was shocked and disappointed. This is bad bad customer service and I will never return to this dealership based on this experience. More

I had a fantastic experience with this dealership! The staff was incredibly helpful, and made the entire process smooth and stress-free. They were upfront, honest, and truly went above and beyond to m The staff was incredibly helpful, and made the entire process smooth and stress-free. They were upfront, honest, and truly went above and beyond to make sure I was leaving with a great deal. Thank you Mickey, Mohammed, and Daniel for making a car shopping experience hassle-free. More

I have to hand it to Derrick Bates, who brilliantly made this one of the easiest transactions I’ve ever had in purchasing a vehicle, if not the easiest. Most everything was done over the phone, which I real this one of the easiest transactions I’ve ever had in purchasing a vehicle, if not the easiest. Most everything was done over the phone, which I really liked. Picking up the car was an absolute joy, and meeting Derrick in person was great. Daniel Vidales in finance continue the seamless, painless process of purchasing the vehicle. I think both of them greatly, because of them I will be back to Claremont Toyota. More

Nothing but problems since I bought the car. The customer service after purchase is the worst. No follow up nor call backs when ask about certain problems with car. I will not recommend this The customer service after purchase is the worst. No follow up nor call backs when ask about certain problems with car. I will not recommend this Toyota dealership until my problem is corrected. . No th am you. More

I had to wait for a scheduled 10k service appointment for 6 hrs at the service center. No clear communication and instruction. Extremely poor service. 6 hrs at the service center. No clear communication and instruction. Extremely poor service. More

Jacinto was amazing and patient with exploring all options for a vehicle that would fit our family best to ensure comfort and the ability to enjoy added features options for a vehicle that would fit our family best to ensure comfort and the ability to enjoy added features More

The service personnel wee very good. Are cars did not take long at all to service. We like Claremont Toyota. Are cars did not take long at all to service. We like Claremont Toyota. More

Everyone is very courteous and the service is complete. I am informed of all the work to be done and the costs. I am informed of all the work to be done and the costs. More

Great dealership, very trustworthy. Offers unbeatable prices. Honors the price and takes care of you when you go in to make the deal! Offers unbeatable prices. Honors the price and takes care of you when you go in to make the deal! More

Poor Service, doesn’t offer car washes, messy mechanic spills oil all over battery, does not clean up. spills oil all over battery, does not clean up. More