Claremont Toyota

It was an average experience for a car dealership. The music in the lobby was ridiculously loud and made the car buying experience even more stressful. It was pretty much the same experience as the The music in the lobby was ridiculously loud and made the car buying experience even more stressful. It was pretty much the same experience as the typical high pressure auto dealership. One of the sales people even said. “ come on, what can we do to make a deal tonight”. I gave them my answer and they couldn’t make it work “. If it wasn’t for Carolyn following up and being so kind and non pressure. I would have gone somewhere else. More

Service technician Oscar Vergara is an excellent employee. New service technician employee Zupe 2.0 is always doing a great job. I wish the customer service center waiting area had hot chocolate, employee. New service technician employee Zupe 2.0 is always doing a great job. I wish the customer service center waiting area had hot chocolate, some of us senior citizens can’t handle too much coffee 🙂 More

Davy and Jap had the best customer service ever! This isint the first vehicle I've bought and I have not received the service as I did here. This isint the first vehicle I've bought and I have not received the service as I did here. More

Great customer service friendly people and timely service. Easy financing and good price for the work service. Easy financing and good price for the work More

The sales person was very helpful, his name is John Zhao, dedicated and Chinese-speaking. He tried to locate the car we were looking for and finally found it. dedicated and Chinese-speaking. He tried to locate the car we were looking for and finally found it. More

I had a great experience with this dealership! They were efficient, kind, and very helpful. Definitely plan to bring my vehicle back again They were efficient, kind, and very helpful. Definitely plan to bring my vehicle back again More

Everything went smooth. Just wished they spent a bit more time on delivery to explain everything well. Just wished they spent a bit more time on delivery to explain everything well. More

I visited Claremont Toyota in December 2024 to buy a new car. Before arriving, I had been in contact with Hailey, a BDC rep, who assured me I’d meet with a sales manager. Instead, I was swarmed by salespeop car. Before arriving, I had been in contact with Hailey, a BDC rep, who assured me I’d meet with a sales manager. Instead, I was swarmed by salespeople, with one named Imber insisting he could help—even though he wasn’t a manager. Eventually, I was handed off to a random sales rep, never meeting the sales manager—RED FLAG #1. I knew exactly what I wanted: a 2023 Toyota Camry SE in Ice Cap. But after running my credit (650+ score), they claimed I didn’t qualify for a loan over $25K pushing me toward a Corolla or a CPO under that amount—RED FLAG #2. Frustrated but needing a car, I considered a 2020 Camry SE with 86K miles and two previous owners. However, after requesting the Carfax, I discovered an open Takata airbag recall. Imber casually confirmed it but falsely claimed Toyota dealerships don’t handle the repairs—RED FLAG #3. What he didn’t know? I worked in automotive recalls for 4.5 years. At this point, I demanded a sales manager. Mo finally showed up, and I called out the recall issue. Meanwhile, they had quoted me $630/month for this used vehicle—MAKE THAT MAKE SENSE. I refused to settle and said I would buy the 2023 Camry I originally wanted. Suddenly, they approved me for it—at a better price—but only if I left them a good review, per MO. So, they could’ve done this the whole time? Financing Issues In financing, Wendy rushed through the contract. I specifically asked if I was paying for an alarm system, and she lied, saying it was included at no extra charge. Later, I found out I had been charged $990 for a Rockledge alarm system something the dealership installed on the lot. When I confronted them, another rep admitted that this charge is mandatory on all purchase, and Wendy should have disclosed this, but she didn’t Then came the GAP insurance upsell. I had explicitly declined extras, yet Wendy pressured me, using scare tactics. Exhausted from being at the dealership from 9 AM to 4 PM I caved—wasting $1,200 on something my auto insurance could’ve provided for less much less. Post-Purchase Problems The next day, I noticed: - **Brakes squealing in reverse** - **A large dent near the driver’s door** - **A misaligned front bumper** The used car department agreed to fix the dent and bumper, which I appreciated. But the brake noise persisted. They repeatedly told me this was "normal"—but after owning a Camry for 14 years, I knew better The noise worsened, and I started hearing grinding—possibly worn rotors. Their response? "2018+ models just do that"—RED FLAG #4. I would really appreciate if the deanship just replaced the brakes as the vehicle was not properly inspected when they took possession. Later, I noticed another issue: - The mileage on the Carfax report was 3,000 miles higher than what was displayed—RED FLAG #5 This experience was frustrating and exhausting. While the used car department fixed the visible damage and the foreman addressed concerns (though I suspect he was just downplaying the brake issue), the dishonesty, pressure tactics, and misinformation made this dealership one I wouldn’t buy from again If you plan to purchase from here, bring a team, triple-check everything, and don’t let them pressure you. More

This was my first time at the service department of Claremont Toyota with my new 2024 RAV4 Prime. The service went well, the car is running great, I would suggest faster turnaround once the vehicle has Claremont Toyota with my new 2024 RAV4 Prime. The service went well, the car is running great, I would suggest faster turnaround once the vehicle has been completed to get the vehicle to the customer. More

Cuando lleguè me dejaron esperando mucho tiempo para coger el carro, pero lo entregaron pronto coger el carro, pero lo entregaron pronto More