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Claremont Toyota

Claremont, CA

4.4
4,782 Reviews

601 Auto Center Dr

Claremont, CA

91711

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4,782 Reviews of Claremont Toyota

December 28, 2024

Everything went good up till leaving the car at the service center. I was waiting for the call/message (in the waiting room) from the service center that my car is done, but did not happen till I went More

by IAHMAD2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Reeder, Tony Sanchez, Teddy Tobar
Dec 29, 2024 -

Claremont Toyota responded

Your time is valuable and it must not be wasted like this. We should have done a much better job of communicating to you that your vehicle was ready. This is something we will be addressing with our team and making sure doesn't happen again in the future. We appreciate you bringing this to our attention and we look forward to providing you with the 5-star service you deserve at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 27, 2024

This was my first visit for service (new car) and they took my car back right away and handled my rideshare for me. Great service. More

by MICCI.RHODES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 30, 2024 -

Claremont Toyota responded

Thanks, Micci! We're thrilled to hear you had a great experience with your new car. Our team is dedicated to providing efficient service and making your visit as smooth as possible. We look forward to seeing you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 27, 2024

My sales appointment with Manny was at 10 am. I Arrived at 9,:30. No Manny. they said he would arrive at 11 am …. He never did show up for work Worked with a salesman and the. blue More

by JHANEKE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny in Sales
Dec 27, 2024 -

Claremont Toyota responded

Your time is valuable and it was never our intention to waste it. We hope that you still like the Gray RAV4 Prime and we will be sure to address this appropriately with our team and make sure we're better communicating with our guests. We appreciate both your business and your feedback and should you ever need anything in the future, please don't hesitate to let us know. We're here to help. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 26, 2024

The customer service was good, the only problem was the waiting time too long, musical videos or something different then sports will be appreciated! In the waiting room More

by BYRON25C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
Dec 27, 2024 -

Claremont Toyota responded

Byron, We appreciate both your patience and your feedback. We will be looking to complete services in a more timely manner at your next visit and we will take your feedback into account regarding the entertainment on the TVs in the waiting room. We hope your Toyota is treating you well and we hope you have a Happy New Year. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 26, 2024

I made an appointment for a specific time once I got there prior to my appointment waited additional 30 minutes for them to take the vehicle. Which i understand it was busy time, I just would like a bet More

by LEOVILLAGRANA04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
Dec 26, 2024 -

Claremont Toyota responded

While happy to see you received quality customer service, we're disappointed services took a bit longer than expected. We appreciate you taking the time to share this and we look forward to completing services in a more timely manner at your next visit. See you then. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 25, 2024

It was such an easy process, amazing experience. Celine was amazing! Highly recommend purchasing from this location! More

by SKEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Vera, Daniel Vidales, Celine Mason
Dec 26, 2024 -

Claremont Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear you had such a smooth experience and that Celine made a positive impact. Your recommendation means a lot to us! Looking forward to seeing you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 24, 2024

Great service! This was my first time using Claremont Toyota, I will be back for my next service! More

by JESSICAEBENCOMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Dec 26, 2024 -

Claremont Toyota responded

Thanks for the fantastic feedback, Jessica! We're thrilled to hear you had a great experience with us at Claremont Toyota. Looking forward to seeing you again for your next service! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 24, 2024

I've taken my vehicles to be serviced by dealers for many years. I never felt so dismayed from the moment I arrived waiting for a service advisor to the last moment in the overcrowded waiting lounge. More

by VALLEJO.BART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Dec 26, 2024 -

Claremont Toyota responded

Bart, It's very discouraging to see that you were dissatisfied with your recent visit here. When you have a moment to speak, please contact us, as we'd like to learn more about what transpired and help address your concerns. We hope to hear from you soon. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 23, 2024

Great service from start to finish. I'm impressed for the professionalism shown on the request for service. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the name
Dec 26, 2024 -

Claremont Toyota responded

Thank you, Robert! We're thrilled to hear you had a great experience with our team. Your kind words about our professionalism mean a lot to us. We look forward to serving you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

December 23, 2024

This is my 3rd car I purchased at clairmont toyota and I always get good customer service More

by ALMAP336
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Figueroa, Miguel Garcia, Ernesto Rojas Castaneda, Jorge Sanchez
Dec 26, 2024 -

Claremont Toyota responded

Thanks, Alma! We’re thrilled to hear you’ve had a great experience with us for your third car purchase. Our team is dedicated to providing excellent service, and your loyalty means a lot. We look forward to helping you again in the future! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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