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Claremont Toyota

Claremont, CA

4.4
4,782 Reviews

601 Auto Center Dr

Claremont, CA

91711

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4,782 Reviews of Claremont Toyota

June 17, 2018

Exceptional Service We have been going to Claremont Toyota for approximately 29years. We have bought used and new cars and never encountered a bad experience. We have alw More

by Toyota lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Wright
Aug 01, 2018 -

Claremont Toyota responded

Hello Toyota lover, We would like to thank you, for all your years of business. We are thrilled to hear your family has never encountered a negative experience. Our goal is to always provide excellent customer service while treating everyone as if they were family. Thank you, once again we are happy to have part of our Claremont Toyota Family.

June 07, 2018

They are cheap and cut corners. be aware and careful Be careful they don't use cheap Chinese oil and batteries and tires and anything else sub par to save a buck and the greedy owners and managers will m More

by terrynfung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bijan
Jun 21, 2018 -

Claremont Toyota responded

Hello Terry, This is Zupe, Customer Relations Manager, from Claremont Toyota. Thank you for allowing us to help you with your pre-owned vehicle purchase and I'm sorry to hear that you were not satisfied. All of our pre-owned vehicles do get inspected and especially for any safety concerns. I did verify that your vehicle had the appropriated tires and that they were inspected and approved. I would like to speak with you personally to go over your purchase experience. You can contact me at your convenience. Zupe Customer Relations Manager 601 Auto Center Dr. Claremont CA 91711 Direct Line: 909-542-1613 zupe@claremonttoyota.com

Jun 22, 2018 -

terrynfung responded

Update since review was posted. I was asked to contact CR manager Zupe by Bijan. He offered me an at cost solution on the second key. I paid their cost of 242 dollars vs. Retail of 500 or so. Thanks for the help. Zupe even washed the outside of my car while I waited on the programming of the key. Zupe has great intentions and tried to help. Thank you Due to the after the fact help I am upgrading my ratings. But please before you buy make sure all keys etc... are with car because keys are not cheap today due to all the electronics.

June 05, 2018

Professional, Friendly, I don’t usually write reviews, that being said....I have been bringing my car to Claremont Toyota for all my maintenance, and repairs for 6 years. All More

by MVP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wright
May 29, 2018

Good Work Got my vehicle done right the first time. Service writer Jessica was very professional. Technician explained what was wrong with my vehicle. Will come More

by Tinocobp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
May 07, 2018

Outstanding customer service Outstanding customer service , Tony Sanchez... Friendly explains everything well with your car needs.If you need a couple of services more than one h More

by Remy2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
Jun 22, 2018 -

Claremont Toyota responded

Hello, Remy2016, Thanks, for sharing your experience we are glad to hear how Tony, was able to provide you with exceptional customer service. Thank you, for choosing Claremont Toyota.

April 25, 2018

As always I had a great experience at Claremont Toyota! This is our fourth lease with Claremont Toyota so far and as always we could not be happier :) keep it up! Been wanting the new Camry since it came o More

by Carlos Bustillos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Hermosillo (thanks for all your help and advice), Luis Medina, Jesus Duarte
April 03, 2018

my service Scott Z. Is professional, courteous and helpful. He explains what work needs to be done and is fair and honest. It’s a pleasure working with him for a More

by Rox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Z
March 26, 2018

First service Tony was very helpful and explained everything that was involved. I would definitely recommend Claremont Toyota to anyone who either needs a vehicle o More

by joem9t9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Lam
March 20, 2018

Bruce was excellent and patience He was excellent sales representative helping us, he was very patient with me trying to find the car with the black interior. I just love my 2018 More

by Vettie64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Wright
March 13, 2018

Poor customer service To whom it may concern: Keep in mind that I bought my car here and since 2010 I have service it with the same dealer tony Sanchez and philp train ar More

by Nancy_09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis De La Torre
May 08, 2018 -

Claremont Toyota responded

Hello Nancy, We do apologize for any inconvenience you may have caused you on your recent visit to our Service Department. The level of customer service you received is not what anyone should expect when arriving at our Dealership. Thank you, Nancy, for your comments, we will be looking into this issue. If you would like to speak to someone regarding this issue; please contact our Customer Relations, Manager Zupe at your earliest convenience. Zupe Customer Relations Manager 601 Auto Center Dr. Claremont CA 91711 Direct Line: 909-542-1613 zupe@claremonttoyota.com

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