Claremont Toyota

Professional experience This was my first experience with Claremont Toyota - Raffi Hattar treated me like a VIP customer. Raffi fought to give me the new car experience that This was my first experience with Claremont Toyota - Raffi Hattar treated me like a VIP customer. Raffi fought to give me the new car experience that I truly appreciate! Service was awesome as well - five stars to Raffi. Due to Raffi's patience, his experience, and his positivity the transaction went smoother than expected. Honestly, the entire sales staff was polite & professional. I would recommend Claremont to friends/family. Professionalism is important to me, thanks Claremont Toyota! More

Danny Serrato is not a good representative of Toyota I have been going to Toyota since I brought my Camry 2011. Service has been acceptable 90% of the time. However, it appears that a "rotten egg" can al I have been going to Toyota since I brought my Camry 2011. Service has been acceptable 90% of the time. However, it appears that a "rotten egg" can always be in the mix. I took my car in because the tire pressure light came on in august and again last week. First time they did nothing but told me I needed new tires. I knew that was not the case. They turned the light off, well it came on again last Monday, because they did nothing but turn it off last time I drove over 80 miles to work everyday M thur Th and took the car in on Friday. Danny's big effort on my behalf was to try to prove to me that he was the expert(AFTER ALL HE HAD 35 YEARS IN THE BUSINESS) and I was a fool. He said that the tire tread had nothing to do with the air pressure light. I told him last time I was in that their solution was to buy new tires. He said their was no connection between low tread and buying new tires. He kept telling me that the tire pressure light comes on and off all the time. I said why in the first 87,000 miles that did not happen, he said simply that it did. He asked me if I knew what the gauge looked like. Well that was why I was in the service dept. I explained to him that it was red and looked like and (!) and he told me that it was not red, that it was amber. I could not believe anyone could be so petty. I was very upset at the way he was talking to me, so I said stop write it up and lets see if we can see why the air pressure light is staying on. He got back to me, and told me I needed to replace my tires all of them for $850, yet previously he told me the air pressure gauge was not related to the thread on the tires. However now he wanted to sale be new very expensive tires, but had no solution for the tire air pressure gunge staying light. I knew at this point that he was a very arrogant and nasty person was trying to cheat me and was being very devious. I went to a couple of folks at Toyota who were in management who agreed with me that he was inappropriate. Also I went to Costco and asked their advice, they asked the age of the car and said the air pressure gauge battery was probably getting low in one of the tires and needed to be checked. sure enough the tire with the low air pressure had a low battery. The service worker even showed me a diagram and explained in detail. What an enlightment, someone could tell me why my air pressure light was coming on and staying on. They said my tires were not in exceptional need of changing, that I could probably get another 10,000 miles safety out of the back, but the front should be changed in 5,000 miles, but when I asked for the top of the line tires ,their quote was $250 less than Toyota. It was the same brand that Toyota was offering. Again, what a mess. I brought the new tires because I have lots of obligations and could not be coming back and forth. I have liked a lot about Toyota in Claremont, yes I would go back, but I would not get anywhere near this Dan Serrato. He is not a nice person. He just wants to proof that he is right, now solve the questions problems or answer the questions appropriate. Honestly I think that man should be written-up and sent to customer service training. Love my camry and Peter the sales person who sold it to me. So, yes I would still go back. More

2017 Tacoma TRD Pro - Alex from Woodland Hills No BS. I was in the market for the new 2017 Tacoma TRD Pro. After calling 22 dealers from ventura county down to pomona and claremont, i got a hold of No BS. I was in the market for the new 2017 Tacoma TRD Pro. After calling 22 dealers from ventura county down to pomona and claremont, i got a hold of Raffi Hattar down at Claremont Toyota. We agreed to a price over the phone. a really good one for the truck i wanted which was so hard to find...so i gave a deposit. I was skeptical the entire month waiting for the truck to get there, ( i dont trust car dealers WHATSOEVER) I walked in to a suprise. Omar took me on a test drive, and helped me out beginning the paperwork. On paper was exactly what we agreed upon over the phone. Omar and Raffi really really really impressed me. Raffi Hattar is a man of his word!!! Gave me a great deal on the truck, Omar was awesome!, and Jaun in financing gave me a deal i would be stupid not to take on an extended warranty even! Come to Claremont Toyota for your next Toyota and ask for Raffi, Omar, and Juan! Thanks guys!!!!!! More

Be careful when buying Toyota certified from them I got a good car but salesperson Stephen did not disclose that there is only one remote for the car until after the negotiations. He then told us that I got a good car but salesperson Stephen did not disclose that there is only one remote for the car until after the negotiations. He then told us that he will ask the used car manager to call the previous owner.. The remote battery only lasted for one day and then it died. I had to use the manual key for a week while I wait for the new batteries that I ordered to arrive. Got a letter from the customer relations manager stating, feel free to contact him. Called but did not get a response. I will not buy another car from this dealership again More

Extremely poor service and people are so rude and snobby. This was our second time getting our car serviced and both times we made an appointment. Don't bother making an appointment because they will see you This was our second time getting our car serviced and both times we made an appointment. Don't bother making an appointment because they will see you when they see you. The first time we had a 7:30am appointment and until my husband asked them what was going on and by that time it was past 10:00am. My husband left and applied the bumper guard himself. This morning we have an appointment at 8:00am and once again it is past 9:00am and still no one has called him in. Both appointments he was there thirty minutes early. My husband has asked someone and stated that we have an appointment and they said we did not have an appointment. I quickly went on my email took a picture of the confirmation and he showed it to them and it was like oh well it doesn't show here. That's ridiculous and so unprofessional. My family and I are strictly a Toyota Family BUT, we will NEVER buy a vehicle from the Claremont Toyota dealership. If you want unprofessional, rude, snobby, entitled personality, and can give a xxxx about their customers, please visit them other wise please go to the West Covina Toyota. I've purchased another vehicle from them and no hassle and very professional, its all about the customer. Their service, WOW Amazing, you make an appointment to have your vehicle serviced and they take you in within 10 minutes. They are kind, friendly, professional, respectful of you and your time, and just the overall customer service is outstanding. My husband and I will also be writing the main corporate office and CEO of Toyota. There needs to be some regional manager or supervisor to go undercover to shop them and see and hear for themselves. More

Best Price & Best Customer Service I bought my Toyota Camery from this dealership. I cant explain how i am satisfy with the customer service and the price. The Sales Manager Mr. Mohamed I bought my Toyota Camery from this dealership. I cant explain how i am satisfy with the customer service and the price. The Sales Manager Mr. Mohamed Mostafa was so honest and polite. He treated me very well and provided me with best discount possible. He was indeed a very professional sales person. I will definitely recommend this place to anyone who wants to buy Toyota Car. More

They Lied to my 79 year old Dad My parents were going to purchase a car earlier in the week. They were handed a piece of paper (that they still have) with a price of $26,500 for a "f My parents were going to purchase a car earlier in the week. They were handed a piece of paper (that they still have) with a price of $26,500 for a "fully loaded" car. They said they wanted their son (me) to look at the deal before buying it. I went there 2 days later to confirm the deal. Not only was the car not "fully loaded" but the manager shows me an invoice stating the dealer cost is over $27,000. He wanted to start negotiations from $27,000 and above or he says he loses money on the vehicle. My parents were lied to earlier in the week about the car and the price. My father is 79 years old and I wanted to make sure he wasn't being taken advantage of. Turns out, he was (and myself as well!). These people should be put out of business. The city of Claremont deserves better. I saw 2 managers that day, and both of them said the same thing to me. I crumpled up the invoice, asked him to give us the price he originally offered my parents, they refused, and we walked out. I am a physician and took time out of my day, which was wasted on these very inconsiderate people. I urge everyone to stay away from this Dealership.... More

Horrible service I went there to fix my sion frs and they could'n fix the problem they lie in the restives well I'm really mad whit this service place I don't recommen I went there to fix my sion frs and they could'n fix the problem they lie in the restives well I'm really mad whit this service place I don't recommend at all............ More

Amazing service! Caroline Amaya honestly changed my life by helping me finance a car. I was taking the bus and taxis even and all i needed was someone to take a chance Caroline Amaya honestly changed my life by helping me finance a car. I was taking the bus and taxis even and all i needed was someone to take a chance on me and help me into a vehicle! She was honest, sincere, and friendly. She made me feel comfortable and not intimidated by all the things that go into getting a car. I totally recommend this dealership to anyone who is looking for a high quality car and great service and deals!!! I even got a free pumpkin since its October! :-) More

Big regret Do not go there, they take advantage of you. Did not disclose many information and signed me up for a lot things I was not aware of. They didn't even Do not go there, they take advantage of you. Did not disclose many information and signed me up for a lot things I was not aware of. They didn't even want to tell me my credit score! The guy just keep saying "that's what you qualify for". It's all bs. Never going back. More