Claremont Toyota

Extremely poor service and people are so rude and snobby. This was our second time getting our car serviced and both times we made an appointment. Don't bother making an appointment because they will see you This was our second time getting our car serviced and both times we made an appointment. Don't bother making an appointment because they will see you when they see you. The first time we had a 7:30am appointment and until my husband asked them what was going on and by that time it was past 10:00am. My husband left and applied the bumper guard himself. This morning we have an appointment at 8:00am and once again it is past 9:00am and still no one has called him in. Both appointments he was there thirty minutes early. My husband has asked someone and stated that we have an appointment and they said we did not have an appointment. I quickly went on my email took a picture of the confirmation and he showed it to them and it was like oh well it doesn't show here. That's ridiculous and so unprofessional. My family and I are strictly a Toyota Family BUT, we will NEVER buy a vehicle from the Claremont Toyota dealership. If you want unprofessional, rude, snobby, entitled personality, and can give a xxxx about their customers, please visit them other wise please go to the West Covina Toyota. I've purchased another vehicle from them and no hassle and very professional, its all about the customer. Their service, WOW Amazing, you make an appointment to have your vehicle serviced and they take you in within 10 minutes. They are kind, friendly, professional, respectful of you and your time, and just the overall customer service is outstanding. My husband and I will also be writing the main corporate office and CEO of Toyota. There needs to be some regional manager or supervisor to go undercover to shop them and see and hear for themselves. More

Best Price & Best Customer Service I bought my Toyota Camery from this dealership. I cant explain how i am satisfy with the customer service and the price. The Sales Manager Mr. Mohamed I bought my Toyota Camery from this dealership. I cant explain how i am satisfy with the customer service and the price. The Sales Manager Mr. Mohamed Mostafa was so honest and polite. He treated me very well and provided me with best discount possible. He was indeed a very professional sales person. I will definitely recommend this place to anyone who wants to buy Toyota Car. More

They Lied to my 79 year old Dad My parents were going to purchase a car earlier in the week. They were handed a piece of paper (that they still have) with a price of $26,500 for a "f My parents were going to purchase a car earlier in the week. They were handed a piece of paper (that they still have) with a price of $26,500 for a "fully loaded" car. They said they wanted their son (me) to look at the deal before buying it. I went there 2 days later to confirm the deal. Not only was the car not "fully loaded" but the manager shows me an invoice stating the dealer cost is over $27,000. He wanted to start negotiations from $27,000 and above or he says he loses money on the vehicle. My parents were lied to earlier in the week about the car and the price. My father is 79 years old and I wanted to make sure he wasn't being taken advantage of. Turns out, he was (and myself as well!). These people should be put out of business. The city of Claremont deserves better. I saw 2 managers that day, and both of them said the same thing to me. I crumpled up the invoice, asked him to give us the price he originally offered my parents, they refused, and we walked out. I am a physician and took time out of my day, which was wasted on these very inconsiderate people. I urge everyone to stay away from this Dealership.... More

Horrible service I went there to fix my sion frs and they could'n fix the problem they lie in the restives well I'm really mad whit this service place I don't recommen I went there to fix my sion frs and they could'n fix the problem they lie in the restives well I'm really mad whit this service place I don't recommend at all............ More

Amazing service! Caroline Amaya honestly changed my life by helping me finance a car. I was taking the bus and taxis even and all i needed was someone to take a chance Caroline Amaya honestly changed my life by helping me finance a car. I was taking the bus and taxis even and all i needed was someone to take a chance on me and help me into a vehicle! She was honest, sincere, and friendly. She made me feel comfortable and not intimidated by all the things that go into getting a car. I totally recommend this dealership to anyone who is looking for a high quality car and great service and deals!!! I even got a free pumpkin since its October! :-) More

Big regret Do not go there, they take advantage of you. Did not disclose many information and signed me up for a lot things I was not aware of. They didn't even Do not go there, they take advantage of you. Did not disclose many information and signed me up for a lot things I was not aware of. They didn't even want to tell me my credit score! The guy just keep saying "that's what you qualify for". It's all bs. Never going back. More

Sales person Michael Miller was friendly, honest and worked to give us the best price. This is a dealership with integrity. Great experience for us. worked to give us the best price. This is a dealership with integrity. Great experience for us. More

worst experience ever. salesman tried every trick in worst experience ever. salesman tried every trick in the book and tooks us for fools. plus, he was pretty rude as well. never going back there aga worst experience ever. salesman tried every trick in the book and tooks us for fools. plus, he was pretty rude as well. never going back there again! More

3 hours for an oil change???? Don't call me and tell me the car will be ready in 15 minutes then have me wait another 2 hours. They also said I had a nail in a tire that couldn't be patched. I definitely w the car will be ready in 15 minutes then have me wait another 2 hours. They also said I had a nail in a tire that couldn't be patched. I definitely will not be coming back to get a new tire. They put the spare on but the tire light is still on. It's a full size spare so I'm assuming it should be off. Of course no one was there to explain that to me. I would most definitely recommend going somewhere else even if it's farther away. I know I will next time. More

Tried to work with Bruce many times on the phone to find the car I wanted (color, specs) for a decent price. We finally agreed on the price, but he couldn't find my car. After weeks of waiting, I called and the car I wanted (color, specs) for a decent price. We finally agreed on the price, but he couldn't find my car. After weeks of waiting, I called and asked for a new salesperson. The new guy found me a call within days. However, when I showed up to pay for the car, Bruce had failed to document the negotiated price. The new salesman even showed me the logs, which said things such as: "Called Customer to discuss price", but then it didn't show what they price was! Therefore, they were asking for $4,000 more than what was agreed upon. After they threw in a bunch of extras, I finally caved. More