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Claremont Toyota - Service Center

Claremont, CA

4.4
3,094 Reviews
Call Service Center (909) 542-1828

3,094 Reviews of Claremont Toyota - Service Center

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September 14, 2021

The representatives handling the customers (US) have changed for the best. They are more attentive More

by ZEN2019
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lis R Macias
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Sep 14, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

September 14, 2021

Quick service, didn’t over sell. Cleaned my car even though didn’t ask. Got me in early More

by CPCHU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager
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Sep 14, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

September 14, 2021

The wait is too LONG. Even with a appointment, it took me three and half hours. More

by CAL4260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hugo
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September 14, 2021

They were rude. Took 9 hours on my car and didn’t even fix the problem. More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike M. and Scott Z. Absolute trash
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September 13, 2021

I’m very pleased that many steps have been taken to be extra cautious during this pandemic. I waited there while my car was being serviced. More

by MARICHUYSOTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Sep 13, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

September 11, 2021

Your dealership called me for my next checkup, and when I got there they said I didn’t have an appointment. Long wait for appointment More

by Mario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Garcia Fuentes
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September 10, 2021

The service was ok but I kept getting texts that my car was ready but the front desk kept saying that it wasn’t. Then when it was ready nobody said anything and I ended up sitting there for an extra half h More

by SKOOTY3874
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 909.542.1615 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

September 10, 2021

Great Customer service Michael Lopez was very helpful. Answered my concerns about my vehicle. All Toyota employers were very friendly made me feel welcome. Thank you! 😊 More

by PMARIN41489
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lopez
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Sep 10, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

September 09, 2021

it was a great experience with jeremy he always takes good care of us when we need services for my family’s cars. we just don’t like that the prices went up! More

by NISREENRADWAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jeremy, Mahmoud Eissa
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Sep 09, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

September 09, 2021

Customer service is a complete disappointment. Waited over 3 hours for a oil change. I was told 3 times that the car was ready but non of it was true. Quite frankly I think they misplaced my car and co More

by ELCHEF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service tech. Not sure if name
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