Claremont Toyota - Service Center

My primary reason for the 3 star rating was the time required to service my car. (And the service consisted only of a tire rotation, fluids check, and basic inspection.) Being a larger, busy dealer I an required to service my car. (And the service consisted only of a tire rotation, fluids check, and basic inspection.) Being a larger, busy dealer I anticipated an approximate 2 hour wait, and in fact this was the service advisor’s guesstimate as well. What I was not prepared for was a 4 hour wait, over the course of which not once was I informed about the status of my vehicle. More

The service people seem nice, but nice doesn’t get the job done. I had regular service done 3 week prior to this visit due to the mechanics not looking at my battery that’s was leaking acid Down thru my e job done. I had regular service done 3 week prior to this visit due to the mechanics not looking at my battery that’s was leaking acid Down thru my engine. Come on how can you miss that! So bringing my truck back in to get a new battery the service manager was like oh well things happen attitude. Come to find a few days later my trans fluid was low and my washer fluid was completely empty. What kind of Dealership is this! Horrible never take your Toyota vehicle here unless you want more problems! They actually deserve zero stars, but it would let me put that above. More

I was called that my truck was ready. Got to service & waited another 40 minutes requested they put trunk cover on, didn't do it even with the inconvenience of waiting longer. waited another 40 minutes requested they put trunk cover on, didn't do it even with the inconvenience of waiting longer. More

The dealership had me wait an extra 30 minutes when I was on time to my appointment. They also made me wait an extra 30 minutes after they called me to pick up my car. on time to my appointment. They also made me wait an extra 30 minutes after they called me to pick up my car. More

For tightening gas cap, I was charges $149.00. Either give me the credit this amount or I will report this incidence to Business Bureau. -Ashok Agarwal- give me the credit this amount or I will report this incidence to Business Bureau. -Ashok Agarwal- More

Good experience, when vehicle is completed their seems to be a gap from completion and cashier window. Notification that your car is complete. Needs improvement be a gap from completion and cashier window. Notification that your car is complete. Needs improvement More

Poor review of work being preformed and unnecessary work done Paid for items not needed and done on recent service work They have trouble looking up past work done Paid for items not needed and done on recent service work They have trouble looking up past work More