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Claremont Toyota - Service Center

Claremont, CA

4.4
3,105 Reviews

3,105 Reviews of Claremont Toyota - Service Center

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June 01, 2021

Jacob Helped me Purchase My New Toyota Camry Se. He was Very Professional and Very Helpful With My Purchase. he helped me pick out the car i was Looking for. Thank You! More

by PELIZALDE2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Santos
Jun 01, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 909.542.1615 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

June 01, 2021

Couldn’t have picked a better dealership to help me out on my vehicle, they always help me out with any questions I have and are fast! Thank you to Olivia, she’s very kind and helpful. More

by LIZZYVEDOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Vedoy
Jun 01, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 909.542.1615 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

Jun 01, 2021 -

LIZZYVEDOY responded

This is a positive review! :)

June 01, 2021

Very good customer service , very friendly they work with you and help you to make everything faster,, thank you so much Juan Bonilla , Brandon Martinez More

by YADIRAGONZALEZM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Bonilla, Brandon Martinez, Adrian Romero
Jun 02, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

May 31, 2021

Very polite and took the time to go over everything that was done on my visit 100% satisfied with my service advisor Oscar customer friendly More

by Norma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
May 31, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 909.542.1615 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

Jun 01, 2021 -

Norma responded

I never said it did not meet , it meet 100% , I was very satisfied overall

May 31, 2021

I keep coming back to this dealership because of how fast and efficient everyone works here. Olivia is always on it, keeps me updated so I keep coming back to her for service. Couldn’t be any easier here! :) More

by LIZZYVEDOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Vedoy
May 31, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 909.542.1615 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

May 28, 2021

Less service information was shared with me this time. Last time the employee informed me of everything that was being done to my car. There was no one in the area to pick up the car. I was there abou More

by MOMANDAD1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not remember
May 27, 2021

They texted me when the car was ready to be picked up, but it took them another 45 min for them to bring me my car and that was after I spoke to 2 different people inquiring about my car. They had forgot More

by ET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott
May 27, 2021

last experience left we some doubts about the quality of last experience left we some doubts about the quality of the service. My windshield fluid wasn't refilled,empty! Some cheap things weren't changed. More

by HARDY.IRINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vargare, Ivica Zupic
May 27, 2021

took too long and previous to this service visit I waited 45 minutes in line, complained and was responded rudely by service rep (male hispanic More

by NATIEPAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenda Araiza
May 27, 2021

Phil is very helpful and knowledgeable. Never had a problem since coming in to service my car. The wait for service is reasonable. Customer is the best. More

by CBORGE02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Tarin
May 28, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

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