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Claremont Toyota - Service Center

Claremont, CA

4.4
3,106 Reviews

3,106 Reviews of Claremont Toyota - Service Center

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May 07, 2021

Very helpful and courteous and took me right away I didn’t have to wait. He asked how he was able to help and waited for me to explain. More

by CHERYLCHAVEZ234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Sarofeem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Crenshaw
May 07, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

May 07, 2021

Olivia was kind and Nice and it is always a pleasure working with her. I also think that it was a good ideal to update your system so that your service workers can see that maintenance that was done and More

by ACETHEBISHOP1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia was so nice.
May 07, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

May 07, 2021

I was not happy with the length of time it took I made my appointment a week in advance. and explained to the rep. that my my had a heart attack and that i needed just an oil change,nothing else.That I had a More

by KIOSKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not remember
May 07, 2021

Satisfied beyond expectation. Thank you and keep up the good work for my guaranteed return in the future. Why do you need more than 25 words to fill this box, isn't one word enough to say it all? More

by DSHIMKHADA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar in the Service Department is excellent.
May 07, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

May 07, 2021

I was not happy when I was call, my car was ready, 2:30 pm lI was not call, to explain the findings of the noise and other issues my car needed to be fixed. 5:50 Went to pick up my car and it was not ready More

by GRANDMA.FERRIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vergara; Scott
May 07, 2021

Great experience. Always friendly excellent customer service. Olive was very helpful. Fast and easy service. A+++ A+++ A+++ A+++ A+++ A+++ A+++ A+++ A+++ A+++ More

by AVILA79US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olive
May 07, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

May 06, 2021

Olivia service representative could gain much more communication skills. Made a 1pm appoint come 5:30pm and I am still waiting. Olivia has no explanation. More

by ROCIO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Olivia, Vedoy
May 06, 2021

Great service. Friendly staff and overall very helpful. Completed the work on my vehicle in the time promised with no issues. Pricing was fair as well. More

by BeeJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Tarin
May 06, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

May 06, 2021

I made an appointment for Monday May 3, 2021 at 10:45am for a simple oil change. I arrived to a line of vehicles. When I met with the representative, Candace Harrington, I stated that I would be waiting th More

by TRUSTINGHIM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Candace Harrington
May 06, 2021

I was taken at my appointment time and service was written up quickly, efficiently and friendly. The service time was the longest I have ever had, about 2 1/2 hours but you were busy and I didn't hav More

by BSKELDON60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Bernal, service
May 06, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

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