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3,105 Reviews of Claremont Toyota - Service Center
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April 21, 2021
Good, fast and friendly service. Car was serviced in 2 hours and they called me to let me know car was ready. I did have to wait like 10 minutes to receive my car but overall it was a good experience. hours and they called me to let me know car was ready. I did have to wait like 10 minutes to receive my car but overall it was a good experience. More
by JUNIOREC03
Verified CustomerEmployees Worked With
I don’t know
April 21, 2021
Making the appointment was very easy. Customer service was great. Did not take long. Will be coming back here again. Bert was very nice and helpful. was great. Did not take long. Will be coming back here again. Bert was very nice and helpful. More
by B.LIZETHVELAZQUEZ
Employees Worked With
Humberto Gonzales
April 21, 2021
My advisor Bert Gonzalez was friendly , professional and had good customer service. He accommodated me with a friendly smile inspite of the fact that I was late for my 2:25 pm appointment. He did not make a had good customer service. He accommodated me with a friendly smile inspite of the fact that I was late for my 2:25 pm appointment. He did not make any negative comments. He assured me that the car will be taken cared of and showed me where to wait while my car was being serviced. I strongly suggest to revive the carwash service whenever we bring our car for service. This would give a positive impact to your customer service. More
by SDAVID811
Employees Worked With
Not involved with Sales Dept.
April 21, 2021
The time it takes to service my vehicle every time I go is just excessive. Ed, who greeted me did an amazing job and had restored my faith in this dealer, but once again the wait was much longer than I exp is just excessive. Ed, who greeted me did an amazing job and had restored my faith in this dealer, but once again the wait was much longer than I expected at almost 4 and a half hours for the replacement of my brakes. More
by CXD2173
Employees Worked With
Ed who greeted me.
April 16, 2021
Waited four hours for an oil change and lack of updates along the way. They overlooked replacing a dirty air filter and rear wiper blade. Customer service is terrible under this new ownership and quality along the way. They overlooked replacing a dirty air filter and rear wiper blade. Customer service is terrible under this new ownership and quality of repairs and communication are sub standard I will no longer have this dealership as my primary source for service needs More
by LES.SWANK57
Employees Worked With
Don’t remember serving assistant name
April 16, 2021
I had my car serviced on Tuesday and when I picked it up my passenger seat was completely reclined down as if someone was taking a nap in the car. Then when I got home I noticed the key from my Fob was miss my passenger seat was completely reclined down as if someone was taking a nap in the car. Then when I got home I noticed the key from my Fob was missing. As of this review, Friday, I have no idea where my key is or any satisfactory response from the service manager. I am also frustrated with the phone system as nobody answer the phone and then it ultimately hangs up on me. The phone issue happened 3 days in a row. More
by JOEANTONELLI7
Employees Worked With
Scott Zalibra, Service Manager
April 15, 2021
Jeremy Wright 5 Star always takes care of all our vehicles. Helpful and thorough. Picking up the car after paying could be a bit faster. vehicles. Helpful and thorough. Picking up the car after paying could be a bit faster. More
by MEKATZMAN
April 14, 2021
I was REALLY impressed with your Service Department From answering my phone call, to check in ,Candace my servicer, delivery and of course the mechanics. Excellent work with such a smooth process to service answering my phone call, to check in ,Candace my servicer, delivery and of course the mechanics. Excellent work with such a smooth process to service my vehicle! More
by Melissa_T
Employees Worked With
Candace, Lady answering Service Dept phone, man checking vehicles in, delivery of vehicle
