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Claremont Toyota - Service Center

Claremont, CA

4.4
3,102 Reviews

3,102 Reviews of Claremont Toyota - Service Center

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January 05, 2021

Friendly staff; overall pleased with service. Olive is a pleasure to work with and answered all my questions. Keep it up the good work Olive!! More

by SHEMOR1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olive
Jan 05, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

January 05, 2021

Needs improvement in the area when the serviced vehicle is picked up. Needs to improve its customer service interaction & communication. Service advisor did a good job. Professional and great customer More

by SDAVID811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott from Service Dept
Jan 05, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

January 04, 2021

I took my truck for an oil change and whoever made left a mess in the bottom of the truck and didn’t clean it and the only way I knew it was because it started to lick in my driveway More

by CARREON_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
January 03, 2021

Price of service has gone up in the last year which is really making me consider going elsewhere for service. I also learned that you no longer provide a military discount which is a little disappointing. More

by EdwinH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cashiers were friendly and kind.
January 02, 2021

Happy New Year !! Unfortunately it hasn’t started out Happy New Year !! Unfortunately it hasn’t started out great 🤦🏼‍♀️ Our lease is up and we have to turn in our Rav 4 😢 My husband and his team at More

by DEBCROFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fairman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Lopez
Jan 05, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

January 01, 2021

Wait time far too long Pandemic.Service representative needs to explain service completed and check on recalls.l plan on never come back for service. More

by BELLMICHELLE18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenda Araiza
Jan 01, 2021 -

Claremont Toyota responded

Dear Customer , Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. I really apologize for all what happened and It will be a pleasure to offer you a special luxury detail for your vehicle and a full tank gas as an apology for all this! and I will make sure this won't happens again for sure Please feel free to call me directly at 909.542.1615 or simply reply to this email. Thank you for making us aware of this situation.  I look forward to hearing from you. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

January 01, 2021

At my last service appt, I was told that I needed to replace my windshield nozzle and that they would order it. I called back two weeks later and was told that the part had come in and I would need to s More

by DOUGLASRHUSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Tarin
Jan 01, 2021 -

Claremont Toyota responded

I apologize for the wait. Our service department will be back tomorrow. You can contact me at 909-542-1613 and I will confirm your info and schedule your appt for the installation. My name is Zupe.

Jan 01, 2021 -

DOUGLASRHUSTON responded

Thank you for your prompt response. I will call back tomorrow.

January 01, 2021

Went in for service on my car. This was my first time at this location. Oscar helped me out. He was very helpful, friendly and answered all my questions. Great customer service! More

by MONICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
Jan 05, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 31, 2020

Scheduled date and time to repair a recall for my airbags. The service was well done. Very please with all those who attended to my car. More

by FERGUSONKDKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept. all very nice
Jan 01, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

December 31, 2020

Phillip was cool. He made sure all the services were taken care for. My warranty expired. But informed me regarding covid program. Anyways , will keep coming back More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip tarin
Jan 01, 2021 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

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