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3,104 Reviews of Claremont Toyota - Service Center
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Verified Customer
December 17, 2020
Overall a good experience. One thing that I did like is I have a 8am appointment and have to wait in line behind all the cars that don’t. Other Toyota dealerships have an appointment line and non appointm I have a 8am appointment and have to wait in line behind all the cars that don’t. Other Toyota dealerships have an appointment line and non appointment line to wait. I ended up waiting for about 15 minutes before I could get my car checked in. More
by MAR1EY
Employees Worked With
Not sure
December 16, 2020
Could use improvement from Sales people to Service Reps. There are dealers not too far that provide better service. Not just an opinion but personal experience. There are dealers not too far that provide better service. Not just an opinion but personal experience. More
by RICKHAI1998
Employees Worked With
Rather not say.
December 16, 2020
The dealership was very clean, organized, the service advisor was knowledgeable, friendly and kept me informed on the progress of my vehicle as I waited for it to be serviced. advisor was knowledgeable, friendly and kept me informed on the progress of my vehicle as I waited for it to be serviced. More
by GUNBLOCK
Employees Worked With
Scott Zalibra and Oscar
December 16, 2020
Everything was great except they promised to wash my car and didn't. The waiting room was comfortable. The people that I spoke with were very friendly. and didn't. The waiting room was comfortable. The people that I spoke with were very friendly. More
by DIANAJAMERSON
Employees Worked With
Brenda Araiza
December 15, 2020
When I bought my 2019 Tundra, Claremont Toyota agreed to a free "lifetime Toyota Care" meaning I get free oil changes and tire rotations based upon a maintenance schedule beyond the 2 years that comes stand a free "lifetime Toyota Care" meaning I get free oil changes and tire rotations based upon a maintenance schedule beyond the 2 years that comes standard with every vehicle purchased there (at least thats what they explained to me). However, I just learned on my last visit that, 1: They're not honoring that even though it was the deciding factor of where I purchased the vehicle, 2: They'd instead charge me 89 dollars for the labor of the oil change but I would get the oil for free, and 3: Even when you do bring your car in for scheduled maintenance-ie..oil change and tire rotation, they don't perform the maintenance if they don't "deem it necessary" even though you just brought your car in for a maintenance based on a sticker they put on your windshield telling you when the maintenance is necessary ....yet they still count it as one of the scheduled maintenance visits.( The best part is they don't tell you this, they just send you on your way after waiting hours, making you think you just had your oil changed and tires rotated.) I've owned nothing but Toyotas, two of which I got from this dealership. I was shocked to say the least and sadly will be purchasing from a different dealer next time since they didn't feel it was worth the time to try and resolve this issue. But hey, at least they were friendly whilr they took advantage of me. More
by MULLVAINJC
Employees Worked With
Don't remember the name of the person who "helped" me but he's probably not the problem anyways.
December 15, 2020
No complaints at all. They have always been prompt and courteous. The service department is efficient and professional. I will be back for future service! courteous. The service department is efficient and professional. I will be back for future service! More
by JEFFROCCO1
Employees Worked With
Service Advisor
December 12, 2020
I bought my car at Claremont Toyota and have always gone there for my service and totally trust them. Bert Gonzalez Is great about explaining what service is needed. there for my service and totally trust them. Bert Gonzalez Is great about explaining what service is needed. More
by PIPEMOM
Employees Worked With
Bert Gonzales, service
December 11, 2020
I only trust my Toyota to be repaired at Claremont Toyota, and I trust Scott Zalibra to give me his professional advice. Thank you Claremont Toyota and Scott! Toyota, and I trust Scott Zalibra to give me his professional advice. Thank you Claremont Toyota and Scott! More
by SAM.RODR.21
Employees Worked With
Scott Zalibra Sevice dept
December 10, 2020
Everyone was really helpful and nice. They couldn't find my car when I was called to pick it up. They had the wrong license plate number listed on the papers. Most likely because I bought the car here and my car when I was called to pick it up. They had the wrong license plate number listed on the papers. Most likely because I bought the car here and they had to old license plate number attached to the VIN in their database. Just a glitch. The service went really smoothly otherwise. More
by PLBROWN67
Employees Worked With
Cannot remember their names
