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Claremont Toyota - Service Center

Claremont, CA

4.4
3,104 Reviews

3,104 Reviews of Claremont Toyota - Service Center

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September 09, 2020

Worst dealer, I took my car for service, I have to comeback 3 times because the job was done wrong. Never coming back to them, I’m taking my business to someone else. More

by SF34B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
Sep 09, 2020 -

Claremont Toyota responded

Thank you for taking the time to provide feedback on your recent service experience at our dealership. I am reaching out to learn more about your experience so I can appropriately address your situation. Please feel free to call me directly at 9095421613 or simply reply to this email. We appreciate your business and value you as a customer. I look forward to hearing from you. Sincerely, Ivica Zupic Customer Relations Manager Claremont Toyota zupe@claremonttoyota.com 9095421613

September 09, 2020

Excellent service! Everyone who helped me was friendly and relaxed. No one was pushy or pressuring or rude. Claremont Toyota delivers the best customer service of any Toyota dealership I’ve visited. That More

by HEATHERANNDAVISHD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Araiza
Sep 21, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

September 08, 2020

Toyota of Claremont has always taken good care of everyone in my family. Always works on cars in a timely manner and their customer service skills are through the roof. Always a good time every time More

by ALVARADOCARLOS815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Sep 21, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

September 07, 2020

Toyota of Claremont always takes great care of my Lexus, the prices are reasonable and the service is great, fast and efficient. They service managers do not try to sell me services that I do not need. I More

by DORI.BREWSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 21, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

September 05, 2020

The service was fast and friendly.I did not have a long wait at all. Hopefully this trend will stay for good! My next visit will be in November,more than likely! Keeping fingers crossed that it will be as More

by GOOSESTITA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richard, Adrian Romero
Sep 21, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 28, 2020

jeremy is a godsend! always helps my self and my family with our car. i truly appreciate him!! Protect him at all cost, we will be back! More

by INFO78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jeremey wright
Aug 29, 2020 -

Claremont Toyota responded

Thank you for your kind words. I will pass this along to Jeremy.

August 28, 2020

BERT IS MY GO TO MAN. HE DOES EXCEPTIONAL WORK FOR HIS CUSTOMERS AND IS ALWAYS THERE TO ANSWER ANY QUESTIONS YOU MAY HAVE. I HAVE BEEN GOING TO BERT FOR YEARS AND HE IS VERY FRIENDLY AND COMPASSIONATE AB More

by ANTHONYTIFFANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BERT GONZALEZ
Aug 29, 2020 -

Claremont Toyota responded

Thank you for the positive feedback. Hope you have a great day and we look forward to seeing you on your next visit.

August 28, 2020

Did complimentary oil change & they forgot to screw the passenger side of front lower engine splash shield. Technician: 121 - Cabuto, Sergio. Adv. 152-Harrington, Candace. More

by REYROSE97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Advisor: 152-Candace Harrington, Tech -121-Cabuto, Sergio
Aug 29, 2020 -

Claremont Toyota responded

Good Morning. I'm sorry to hear about the service experience. We pride ourselves on customer service and I would like to make this right. You can contact me and bring the vehicle in so that we can make the appropriate repairs. I can have one of our service technicians handle it right when you get hear. You can contact me at 909-542-1613. My name is Zupe.

August 27, 2020

Fast service! Best customer service I have received in the years working with this Toyota location! Will only go to Olivia for all future work. More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Vedoy
Aug 27, 2020 -

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com 909.542.1615

August 27, 2020

When we bought our car we were told that regular maintenance would be free. Then today we were told it would be $79! Bait & Switch! More

by MICHELLE.ROBBINS88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott
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