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Claremont Toyota - Service Center

Claremont, CA

4.4
3,090 Reviews
Call Service Center (909) 542-1828

3,090 Reviews of Claremont Toyota - Service Center

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April 10, 2025

This last time I went there I only went for an oil change and my vehicle was there over 7 hours I called numerous times and no one could give me any updates on my vehicle I don't think I will be going back More

by LUISSALAZAR1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember the lady's name
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Apr 10, 2025 -

Claremont Toyota responded

Luis, An oil change should never take 7 hours. When you have a moment to speak, we'd like to learn more about when you were here for service and look into what caused this delay. Please contact us at your convenience. We look forward to hearing from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 09, 2025

Friendly staff. Wait time for completed service takes a few hours even with appointment. Otherwise nice facility More

by AJPTRUCKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Claremont Toyota responded

Thanks for the positive feedback! We're glad you enjoyed our friendly staff and facility. We appreciate your patience during service times and are continuously working to improve efficiency. Your insights help us serve you better! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 08, 2025

Great and friendly service. Knowledgeable staff. Lots of time options for an appointment. Nice clean lobby with free cold bottle water and coffee. More

by JL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace
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Apr 09, 2025 -

Claremont Toyota responded

Thanks for the fantastic feedback, JL! We're thrilled to hear you enjoyed our friendly service and facilities. We strive to create a welcoming atmosphere and appreciate your recognition of our team’s efforts. Looking forward to seeing you again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 08, 2025

Phil Tarin is an amazing service advisor. He is always helpful and explains everything. We trust his recommendations. More

by LATENT_IMAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Tarin
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Apr 09, 2025 -

Claremont Toyota responded

We're thrilled to hear that Phil has made such a positive impact on your experience. Providing helpful and trustworthy service is our top priority, and it's great to know we're hitting the mark! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 08, 2025

Great customer service and fast turnaround around time for service. Communication was great throughout the process. More

by STEPHGARKOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Zupic
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Apr 09, 2025 -

Claremont Toyota responded

We’re thrilled to hear you had a positive experience with our customer service and communication. Fast turnaround is what we strive for, and your feedback motivates us to keep up the great work! We look forward to serving you again. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 08, 2025

Responsive when dealing with my mechanical issues. Price of repairs were higher than expected for an electronic water pump (4 hour labor charge vs about 15 minute YouTube video that included changing More

by MANNY1G2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
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Apr 09, 2025 -

Claremont Toyota responded

Manny, We appreciate your feedback and we'd like to discuss with you further about all that went into replacing your water pump. Please contact us when you have a moment to speak. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 08, 2025

The technician forgot to put back the screw for the air filter gasket after he/she checked the filter, The screw is missing. More

by WEIDONG_WENG
Workmanship
Recommend Dealer
No
Employees Worked With
Yessenia Ambriz, Jovanny Franco-hemandez
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Apr 09, 2025 -

Claremont Toyota responded

Providing accurate service is very important. At your convenience, please contact us, as we'd like to learn more about this and make sure this screw is replaced. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 07, 2025

Claremont Toyota has the best service department and Oscar armas is the best he always keeps me informed of my vehicle More

by DIGITALERIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar armas
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Apr 08, 2025 -

Claremont Toyota responded

We're thrilled to hear that you had a great experience with our service department and Oscar. Keeping you informed is our priority, and it’s fantastic to know we hit the mark. We appreciate your support! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 05, 2025

Happy with the service, although I’m still waiting for a part it’s been taking over three weeks. More

by VERNSHOEMAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Rodriguez Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Claremont Toyota responded

Vern, We're glad you received quality service and we appreciate your patience while you wait for this part to arrive. Should you ever like any updates on its ETA, please don't hesitate to contact us directly. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 04, 2025

Even though I had an appointment I still waited 3 hours for an oil change. I also reported trouble with the screen and was told nothing is wrong with it. When my car was returned they had removed my mat More

by QUIROZ.M2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2025 -

Claremont Toyota responded

Thank you for taking the time to bring these concerns to our attention. It's clear that we fell short of expectations, and we must do a better job in all aspects of the service experience. Your feedback is extremely valuable to us, which is why we'd like the opportunity to speak with you further about your recent visit. Please contact us when you have a moment. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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