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Claremont Toyota - Service Center

Claremont, CA

4.4
3,087 Reviews

3,087 Reviews of Claremont Toyota - Service Center

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January 11, 2023

I Drive long way and never meet the salesperson,she tell me she is going to be there and on the end I was help for somebody else, More

by MAURY_CR_USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janeth Mestas
Jan 11, 2023 -

Claremont Toyota responded

Maury, We're discouraged the salesperson you spoke with was unavailable when you arrived. Should you like to discuss your experience any further, please feel free to reach out. We're always here to help. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 11, 2023

Does not give you floor mats when you get a brand new car and charge you a $7000 dealership markup. Floor mats might get here after a month and a half More

by ARIANASCHMID01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armando Cardona
Jan 12, 2023 -

Claremont Toyota responded

Ariana, We're discouraged to see you're dissatisfied with both the price of your vehicle and the lack of floor mats. Please contact us at your earliest convenience, as we'd like to see if we can get you these floor mats sooner than originally expected. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 11, 2023

Great service amazing people ! Took my car in for its 10K Maintenance and the service team did such a great job on taking care of my vehicle. They were also really fast and was fri More

by VINCEAYSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse in Service
Jan 11, 2023 -

Claremont Toyota responded

It pleases us to see that you received the quick service that you were looking for! Please let us know if we can help you with anything else! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 11, 2023

Service itself was good but despite having an appointment, the time spent waiting in car to drop off took a ridiculous amount of time yet again More

by VRICHARDSON.RD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Jan 12, 2023 -

Claremont Toyota responded

While pleased to see the service on your vehicle was good, we're disappointed that you had to wait longer than you should have to drop your vehicle off. It's important that we are accommodating guests in a more timely manner and we'll be addressing this with our service team. Thank you for bringing this to our attention and we look forward to providing you with a 5-star experience at your next visit. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 11, 2023

Professional everything the people the system. I'm happy to be customer of Claremont Toyota. More

by LATRINI1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ber
Jan 13, 2023 -

Claremont Toyota responded

We're so proud of our team for delivering a 5-star visit! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 11, 2023

This might have been the easiest car buying process I've ever had. I met with Derrick after a brief conversation on the phone. I knew the exact car I wanted, obtained a pre-approval from Capital One, and fi More

by JENNBARTNETT
Recommend Dealer
Yes
Employees Worked With
Derrick Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Claremont Toyota responded

Jenn, we're here to help and so happy to see Derrick and our team made sure your car-buying experience was a great one. Congrats on your new vehicle and welcome to our Claremont Toyota Family. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 10, 2023

Just realized Claremont toyota up sells this service agreement for the first 25k miles. Only to find out oil is changed every 10k miles. So I am driving in to wait three hours or more for a tire rotat More

by S.garcia20693
Recommend Dealer
No
Employees Worked With
Sales and service
Jan 10, 2023 -

Claremont Toyota responded

We understand your time is valuable which is why this is very discouraging to read. When you have an opportunity to speak, please contact us, as we value both your opinion and your business. We look forward to hearing from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 10, 2023

The service is quick reliable and knowledgeable staff im in and out before I know it More

by BIGSNICKS
Recommend Dealer
Yes
Employees Worked With
David
Jan 11, 2023 -

Claremont Toyota responded

It pleases us to see that you had a quick and easy visit! We look forward to working with you again. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 10, 2023

A few service techs have no customer service skills and lack the knowledge to explain the services they are selling you. Lack in providing property documentation on services and warranty explanation. Going More

by ESTHERRH16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ozzie
Jan 11, 2023 -

Claremont Toyota responded

Providing quality service and transparency is very important which is why this is discouraging to read. We'd like to learn much more about where we've been falling short, as both your satisfaction and your business are extremely important to us. Please contact us when you have a moment to discuss this further. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

January 10, 2023

Very friendly staff. The work was done at a timely matter. The wait time to get my car back was very fast . More

by RAMSFOREVER12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisela Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Claremont Toyota responded

It pleases us to hear that you had a seamless visit here with us! We hope to see you back here again soon! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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