Classic Buick GMC

An experience beyond belief This car buying experience has been like no other. CHRIS JONES and the team were helpful even though there were too many hurdles to overcome. I star This car buying experience has been like no other. CHRIS JONES and the team were helpful even though there were too many hurdles to overcome. I started my car buying experience by talking over the phone with Chris Jones. I explained to him exactly what I was looking for and that I did not want to play any games. I shared with him exactly what I was looking for and what I was trying to do. I even told him that if I felt any funny business I would not come on in or even leave the dealership once I was there. I went in because they had the car I was looking for and the price point I felt comfortable with. When I made it there I was informed that the car was sold that morning, that was the first hurdle. They showed me another similiar vehicle that was just as great. I put a deposit and was getting excited that now I would be getting my wife one of the greatest anniversary gifts, exactly what she wanted. I went back to work for a while and then went to get my current car ready by cleaning it etc since I was going to trade it in. I headed back to the dealership excited about our new car and when I arrived I felt something was wrong when I saw a worry look on his face. I asked Chris whats wrong, he explained to me that the car that I had put a deposit on was sold before I had put the deposit. I was beyond upset and I could see his sincerity about the situation. "Hurdle two". At this point I usually would walk away because when things like this go wrong, I feel like it is a typical car dealership games. I could not walk away because of Chris Jones. He had made an impression on me beyond anything else, his true sincerity, his faith, his family beliefs all resignated with me. He was about the customer and not the sell of the car. They then found a car in San Marcos exactly what I wanted and had there driver drive back all in the same day. I left my sons track meet early to come get the car because we thought the car would have arrived by 4pm. No It did not get there, low and behold there was a flipped 18 wheeler that delayed the driver in Sealy for several hours. "Another hurdle" you cant make this up. So now Im thinking I guess I will call my huber to take me home because my family was in from California for my nieces Quinceñera party but I had come to far. In the interim I was getting several calls from other dealers to go to their place and they would take care of me. All I could think of how far Chris Jones and myself had come. I waited it out and got my wife the car she had been wanting. Now its time to meet the finance guy. Let me tell you, meeting the finance person is not always pleasant. I have purchased for myself and our comapny well over 80 vehicles in my lifetime and dread that part. Mr. LE was the nicest most honest person. When he asked me if I had inspected my vehicle I said yes and then he asked carefully? I said No so he walked out with me. I have never had a finance person do that. That is why his card say finance director. Now when it came down to the paper work he explained everything carefully where I understood and felt comfortable. I have to say Mr. LE has the coolest shoes and has swag. You would have to meet him to find out. At the end of the day I went thru many hurdles No customer should ever go thru. I did because of the key employees that made it right. I have a family business that has been around in Houston for 48 years. Things happen that you have No control but it is up to the company and owners to make it right and it is about the customer and not the money. A customer of a lifetime is more important then how much money you planned making on the deal, I know that first hand. At this point Westpoint has my business and will share with my circle of influence. A special thanks to Chris Jones for staying true to his core values, Nate, Mr. LE, Bob Price, and all the people behind the curtain. Thanks Joe Ochoa jr "HAVE A JOE OCHOA DAY" More

Knowledgable, courteous, respectful, most of all TRUSTWOR I came to West Point Buick looking for a Yukon, but my personal situation from a current car loan that I basically got screwed on didn't allow me to p I came to West Point Buick looking for a Yukon, but my personal situation from a current car loan that I basically got screwed on didn't allow me to purchase one. I worked with Chris Jones a/k/a xxxx C, and his customer service was 2cd to none!!! He listened to my situation and gave me suggestions on how to make my bad loan right. He advised me to look into another vehicle with huge rebates and incentives. He worked out all the numbers and basically assisted me with making the bad loan good. I was terribly upside down in my current loan, and after he worked out the numbers, everything was fine. I came to West Point Buick looking for a Base model Yukon, but instead my family left with a fully loaded Sierra SLT, with warranties and all. Chris Jones a/k/a xxxx C .is a special breed of salesmen. Anyone who reads this make sure you come see Chris Jones. You wont be disappointed!!!! More