Classic Buick GMC

Great experience I'm not one to leave reviews online but I felt like I needed to speak up and say something because the way I was treated was truly unexpected. I don't I'm not one to leave reviews online but I felt like I needed to speak up and say something because the way I was treated was truly unexpected. I don't like buying cars, the overall experience is not pleasant. I walked in to the pre-owned department and looked at a few used acadias until I found one that I liked. I can say it wasn't the best experience I ever had but it was not the worst. This is not the reason for my review however. What earned my review, and a 5 star one at that was what happened when I have a problem with my vehicle nearly a month after. I called in and was sent to the sales manager nino who was extremely kind and understanding. He informed me I made a great decision in buying a certified car and he would make sure I was taken care of. He had me set up with an appointment to bring my Acadia in and be repaired at no charge and even had a loaner car ready when I got there set up with David. I was expecting a complete runaround and instead had everything I asked for taken care of promptly and even found my car washed and faded again when I picked it up. I will be sure to come back here again. This was a great experience. More

Fabulous dealers, great service Best dealer in the Houston area! Go see Nino B. Everyone was great, helpful and overall experience was amazing. Friendly people and no nonsense dealin Best dealer in the Houston area! Go see Nino B. Everyone was great, helpful and overall experience was amazing. Friendly people and no nonsense dealing with buying a car! More

Knowledgeable, friendly and thorough My sales teams made my experience purchasing a GMC Yukon a breeze. Step by step, top to bottom, they answered all my question and concerns , and the f My sales teams made my experience purchasing a GMC Yukon a breeze. Step by step, top to bottom, they answered all my question and concerns , and the finance department was quick and friendly. I will definitely it pass on to my freinds and others to go visit West Point, Buick -GMC , for thier next vehicle purchase. More

Easy and Professionals to Work with My husband and I have bought a few cars through the years and I can say this was a pleasant experience. Manny was my sales consultant and he made me f My husband and I have bought a few cars through the years and I can say this was a pleasant experience. Manny was my sales consultant and he made me feel relaxed and built a rapport with me quickly. The finance man, I'm sorry I don't recall his name, was just as pleasant and professional. We were targeting a specific monthly payment and they offered as many discounts as possible for us to achieve this. However once I was home with my new car I found a razor blade in the side pocket of driver's side. I'm sure this was an oversight while cleaning but a dangerous one. More

Buyer Beware BUYER BEWARE! We were promised a deal on Saturday which would be good through Monday. When we came in to sign the paperwork on Monday we were present BUYER BEWARE! We were promised a deal on Saturday which would be good through Monday. When we came in to sign the paperwork on Monday we were presented with a price $5,000 higher than originally promised! This is not a joke or a misrepresentation. This extreme withdrawal tactic is criminal and demonstrated the lack of integrity and fair dealing of this dealer's management. We were offended and appalled by their manipulative tactics. We were upfront with our situation and needs, and this dealership completely misrepresented their pricing and would not honor their promised deal. We went to Sterling McCall GMC on the southwest freeway the same Monday and bought a similarly featured Yukon XL with no hassle. The stark difference between the straight forward dealing at Sterling McCall GMC and the underhanded ways of Westpoint GMC (especially Nate the manager) could not be more evident. I hate to give a negative review but buyers need to beware of the shady and unethical dealings of this place. CAVEAT EMPTOR! More

Worst experience ever Had another deal going but gave this dealership a chance to compete. Ultimately, worked with Charlie Nelson to agree to price and accessories for a n Had another deal going but gave this dealership a chance to compete. Ultimately, worked with Charlie Nelson to agree to price and accessories for a new GMC Sierra 1500. We scheduled an appointment to pick up the truck on Friday evening after work. Upon arrival I was taken directly to Charlie’s office. As soon as we were seated he mentioned that he would need to go talk to the sales office and within five minutes, he returned mentioning that the dealership no longer had the coupons he was using in the deal and his Sales Manager would no longer be able to honor the deal that we had agreed to. There was no discussion about another offer or even a proper explanation about what happened…..only lots of squirming and mumbling. At this point I was furious for driving in rush hour traffic from Tomball to finalize a deal that did not exist. No deal...just a waste of time. I also received a follow-up email from Charlie (the next day) thanking me for stopping in but his manager couldn’t make the deal work. He asked if I had any questions about another truck – I hope he was kidding! More