Classic Buick GMC

Great experience from day one. Great team work from sales to finance. Would recommend West Point to anyone looking for a vehicle. Definitely went out of there way to make sure I received the vehicle that bes to finance. Would recommend West Point to anyone looking for a vehicle. Definitely went out of there way to make sure I received the vehicle that best suited me. More

ThAnks to Stephen for making sure we receive the best customer service and helping us find the right vehicle. Definitely will refer the family And friend customer service and helping us find the right vehicle. Definitely will refer the family And friend More

Very simple and fun! Did a lot over phone Was extremely pleased in the effort to make the transaction quick. I will definitely recommend Maani to others. pleased in the effort to make the transaction quick. I will definitely recommend Maani to others. More

Maani and all the staff at the dealership were polite, professional and not pushy at all. They provided all the information we needed and asked for. Great service, easy process. professional and not pushy at all. They provided all the information we needed and asked for. Great service, easy process. More

My family and I were just there to look at a truck and we end up buying a new 2020 Sierra 1500 thanks to Stephen for helping us out. end up buying a new 2020 Sierra 1500 thanks to Stephen for helping us out. More

Scheduled a service appointment to take my truck in for the oil change. Upon arrival, I get off and go in and literally have to walk around to try to find someone that can point me in the right direction(k the oil change. Upon arrival, I get off and go in and literally have to walk around to try to find someone that can point me in the right direction(keep in mind I am a customer, not an employee).I walk around for a few minutes then have to go to some random persons office (since NOBODY) asked me if I needed help...I asked for the office of Pam Rangel that guy said while sitting in his desk, never moving "yeah, she is over there "points with his finger. I go to her office, she is typing away, I stand there for a few minutes waiting to get her attention and she finally acknowledges me. I told her I was here for the oil change and she said okay I need your keys (no real directives just kinda "give me your keys") so I hand her my keys and there was silence, I would think that she would say "hey you can go sit in the lobby and enjoy some free water or hey the lobby is right there have a seat and I will follow up with you in regards to time etc. NOPE, NOTHING- SO I walked away and found the lobby and sat down and waited, she then came back and said "your truck has a recall so it may take over an hour to handle the oil and the recall" I said "okay" and THEN she reluctantly told me there were free waters and snacks (she seemed preoccupied with something else, not sure what but customer service definitely WAS NOT AT THE TOP OF HER LIST THAT DAY). Pam walked away and didn't really tell me anything further except that SHE would let me know when the truck was ready- an hour later I get a text from her saying "we want you to know your truck is ready and service hours"- NO DIRECTIVE LIKE PROCEED TO the cashier that is located here or there (I have no idea where to go and I did not know where the cashier was, I went by Pams office and she was gone for the day, I only found out that I needed to go to the cashier AFTER walking to service to get the truck- that guy told me I had to go back inside to see the cashier then I could get the truck)-So here I go AGAIN BACK INSIDE- WALKING AROUND TRYING TO FIND THE CASHIER-SOME GUY FINALLY MAKES EYE CONTACT WITH ME AND SAYS "OH THE CASHIER IS OVER THERE, POINTS WITH HIS FINGER AND WALKS AWAY-crappy customer service! I WILL SAY THAT once I finally found THE CASHIER she WAS VERY KIND and polite-she is one of your BEST employees- she was THE ONLY person that provided any guidance or direction- maybe you need to promote her because she seems to be the only person that has any "idea" of what customer service is! I had to let the cashier know that it was one of two oil changes that were promised to be free and she advised that the "service advisor" should have noted that on the service receipt--BUT HOW COULD PAM DO THAT IF SHE BARELY SPOKE TO ME? MAYBE YOU SHOULD COME UP WITH A SERIES OF QUESTIONS THAT YOUR ADVISORS SHOULD ASK WHEN A CUSTOMER COMES IN AND YOU REALLY NEED TO HAVE PEOPLE GREET YOUR SERVICE CUSTOMERS- APPROACH THEM AND ASK-WHAT ARE YOU HERE FOR TODAY, HOW CAN WE HELP? I SERIOUSLY DO NOT UNDERSTAND HOW YOU RUN A BUSINESS THIS WAY! What ever happened to basic decent customer service? I also want to mention that once I got into my truck there was a note hanging stating I received a complimentary truck wash- I literally walked around my truck and inspected it and saw a big OIL SMEAR on the drivers side of the hood- another customer saw me and even commented "whats that big smear, is that oil?" so that "free wash" they said they provided was truly NOT completed and have the common decency to RUB AWAY that oil you left on my new truck! Unfortunately, I have a lot of other issues that I am about to email the top supervisor about too, I will utilize social media platforms to express my unsatisfactory experiences with this dealership- I should have known this was a bad deal when my truck was delivered to me reeking of cigarette smoke! I have asked for assistance with the odor in my truck (cigarette smoke) , the drivers side visor that was freaking stained with some kind of black substance (it was like this at the time of delivery), the scratches on the drivers side floor panel, the abnormal smear of some kind of cleaner on the back passenger side panel and now this very unfortunate service visit- funny thing is my sales person was in constant contact with me BEFORE THE SALE but the minute the truck was purchased and I explained all of these issues- not a whole lot of help has been provided- BUYER BEWARE! SERVICE AFTER THE SALE IS HORRIBLE! More

The worst thing about getting a new car or truck is having to deal with the sales guys. If you’re like me it gives you anxiety just thinking about it. Stephen at West Point Gmc changed that for me. He having to deal with the sales guys. If you’re like me it gives you anxiety just thinking about it. Stephen at West Point Gmc changed that for me. He was super informative, very helpful in finding exactly what I was looking for, went out of his way to have it ready when I arrived to view, transparent in all the negotiations, not pushy at all, and over all made the whole process extremely painless. I ended up with a new 2020 GMC Sierra 1500, and would highly recommend giving Stephen a chance to earn your business if you’re in the market for a new car or truck. More

What an experience! I only wanted to look and everyone was fine with that. They were still happy/ helpful. Maani invited me to test drive a GMC I’d never seen the color before of before. I bought it. And was fine with that. They were still happy/ helpful. Maani invited me to test drive a GMC I’d never seen the color before of before. I bought it. And I love it. More

The best car buying experience we've ever had. Maani was awesome! Took care of all of our concerns with the truck and made sure we were happy with the buy from start to finish! awesome! Took care of all of our concerns with the truck and made sure we were happy with the buy from start to finish! More

Stephen was great to work with. He understood what I was looking for and worked to make it happen. The transaction went very smoothly and was done quickly. He worked to get me a good trade in value for my looking for and worked to make it happen. The transaction went very smoothly and was done quickly. He worked to get me a good trade in value for my old vehicle. I would not hesitate to recommend him or this dealership. More