Classic Chevrolet Cadillac

We were passing through Denison, TX headed home to NW AR, when my 2017 Silverado 2500 HD w/ Duramax decided to go into limp mode. Since it was a Sunday evening, we stayed at a hotel only about a mile fro AR, when my 2017 Silverado 2500 HD w/ Duramax decided to go into limp mode. Since it was a Sunday evening, we stayed at a hotel only about a mile from this dealership. From the hotel the next morning, I called the dealership and was connected with Doug. After describing our dilemma, he assured me that they would work it in and would do everything possible to get us going ASAP. We "limped" to the dealership and was greeted by Doug and Billy quickly checked it in and took it back to the Service Bays where Tanner got right on it. Everyone there was not only professional, but they were genuinely concerned and very helpful. They came back with a diagnosis of failed fuel pressure sensor, along with a lot of other codes. Tanner felt confident that the other codes were thrown as a result of the pressure sensor failure. At lunch time, they offered to take us to get lunch. Jeri took us to IHOP and after enjoying a relaxing lunch, she came back and picked us up. The truck was ready within another hour and we were on our way. The truck has been operating properly since. I would greatly recommend this dealership to anyone looking for good old-fashioned, but top of the line professional service on their vehicle. We both wish we were closer to this dealership. We will very much consider buying our next vehicle here, thanks to the genuine care the Service Department provided. Please extend our sincere gratitude to these folks, as they did go out of their way to make us comfortable during this process. Kudos to all for going above and beyond!! Ken W. More

They all enjoy their jobs so much, Great place . This is my second from them. This is my second from them. More

Best Auto Buying Experience EVER! I recently had the pleasure of being assisted by a salesman named Brad, and I must say, it was the best shopping experience I’ve ever had. Brad’s I recently had the pleasure of being assisted by a salesman named Brad, and I must say, it was the best shopping experience I’ve ever had. Brad’s ability to listen attentively to my needs made me feel truly heard and valued as a customer. His eagerness to help went above and beyond, ensuring that I found exactly what I was looking for without any pressure or stress. What stood out the most was Brad’s genuine caring nature; he treated me with such kindness and respect, making the entire experience incredibly pleasant. Moreover, his product knowledge was nothing short of superb, providing detailed information and answering all my questions with confidence and ease. Brad is a true asset to any Dealership, and his exceptional service has earned my highest recommendation. There is no doubt where I will be spending my hard-earned money in future automotive transactions. More

Watch for Lemons on the Lot I would like to say the only reason my review wasn’t lower is because of the salesmen we worked with. Ryan was very accommodating, and Gunnar helped us out so much after we only reason my review wasn’t lower is because of the salesmen we worked with. Ryan was very accommodating, and Gunnar helped us out so much after we purchased the vehicle. He always answered our calls and got us taken care of. Also, the Service manager was so nice and so helpful. Very professional. I went to look for a used vehicle on Saturday March 9, 2024. The first vehicle I wanted to look at, the key didn’t work, the second the car didn’t work. I should’ve taken that as my sign and left right then. The 3rd I was interested in was a 2022 Chevy TrailBlazer. I looked at the vehicle, and test drove it and really liked it. Our sales person, Ryan, stated it had a check engine light on however, but they were putting it in the shop to fix it. My husband and I went ahead and did the paperwork under the understanding they would fix whatever was wrong and we could back out at any time. They called us to say it had been fixed the following Tuesday. When I picked the vehicle up on Tuesday Sirus XM was playing. Later that night I tried to change it to FM radio and realized the radio wasn’t working. I called first thing in the morning and they stated if I brought it in they’d fix it, since it was already not working. I had the next Wednesday (exactly a week later) off for Social Worker Appreciation at work so I told them I would bring it in on my day off. Literally, the same day the check engine light came back on. My husband called this time and they said they would look at it on the following Wednesday. The following week (so a week after I had picked up the TrailBlazer I took it in to be checked. The service center acted like they had no idea what I was talking about when I went to drop it off. Finally I believe it was a service manager came to the front and was very nice and professional and said he would take care of it. I went to the sales room to pick up my tag (I’m from Oklahoma and we can keep our old tags and I had left my old one on my truck). The salesperson who had been helping me with my tag, Gunnar, had told me he would lock it in his desk. I spoke with Kenneth from Calera, who was very rude and condescending, and told him I’m from Oklahoma and Gunnar told me he set aside my old tag. I explained this several times and Kenneth still looked through new tags and everywhere else before finally getting the key to Gunnar’s desk and telling me if I had just told him it was my old tag he would’ve known where to look. I was on the phone with my husband throughout this, because he had called to see how drop off went and I was telling him the service department didn’t have us down after all and they couldn’t find my tag and Kenneth came over and told me to calm down they were getting me taken care of. Mind you, I was just explaining to my husband what was going on. After finally getting my tag, we went and waited in a children’s waiting room since I had my baby and teenager. After an hour or more another service guy came in and asked when the radio broke, I told him it was broke the first day I got it. They finally came back and the service manager told us it was the same issue from before and they would have to order a part to fix it, because they just did a reset before. At this point it will be 2 months next week that we’ve had the vehicle and we still haven’t been told they received the part and the check engine light situation and radio have not been fixed. My husband called at the one month point and they stated they still haven’t found the part. To top it all off we got an automated email from Classic a few days after saying suggested vehicles, and one of them was a new 2023 TrailBlazer for only $2,000 more than what we bought our 2022 TrailBlazer for and we would’ve bought that if a salesperson had informed us. More

Brad was absolutely amazing! He goes above and beyond for his customers. He’s not a salesman to just made a quick sale. He’s the type of salesman who listens to what exactly your He goes above and beyond for his customers. He’s not a salesman to just made a quick sale. He’s the type of salesman who listens to what exactly your wants and needs are and helps you find exactly that. The finance team was also great! Such a quick and smooth process. I cannot recommend enough. More

The salesman that i delt with was fantastic very professional. I would recommend him to all my friends and family. professional. I would recommend him to all my friends and family. More

I was interested in a 2024 Chevrolet Malibu, black with certain details. My husband & I had purchased a vehicle from Danny previously, so we knew how excellent a salesman he is. Classic did not have a blac certain details. My husband & I had purchased a vehicle from Danny previously, so we knew how excellent a salesman he is. Classic did not have a black Malibu on their lot so he started working and located one immediately. I can't say enough about the buying experience and the ease of which Danny helped make the sale. More

The staff was very friendly and eager to help with my vehicle purchase, Tommy is an excellent salesman and help make the buying process a breeze! I would highly recommend buying a vehicle at Classic Chev vehicle purchase, Tommy is an excellent salesman and help make the buying process a breeze! I would highly recommend buying a vehicle at Classic Chevrolet! More

This is the 3rd car that I have purchased from Fred Mask. He is like family to me. Mr. Fred was professional, friendly, and helpful. The process was smooth and quick. I also love the new facility. It was a v He is like family to me. Mr. Fred was professional, friendly, and helpful. The process was smooth and quick. I also love the new facility. It was a very pleasurable process and I will highly recommend Classic Chevrolet Cadillac and Fred Mask to everyone. More

Working with Fred Mask and Classic Chevrolet was my best experience buying a new vehicle. experience buying a new vehicle. More