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Classic Sugar Land - Service Center

Sugar Land, TX

4.6
2,838 Reviews

2,838 Reviews of Classic Sugar Land - Service Center

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August 23, 2025

Son muy profesionales, con un trato amable. Amplio conocimiento de la labor que realizan. Servicio rápido y de calidad. More

by lsergio525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irma
August 21, 2025

The service team met my expectations in a timely manner with a professional directive to take care of curtesy transport and to prompt me to use my GM rewards points saving me from any out of pocket expens More

by jrw51063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irma
Aug 24, 2025 -

Classic Chevrolet Sugar Land responded

Thank you so much for your kind words! We’re thrilled that Irma provided such thorough and attentive service. We’ll be sure to share your praise with them—they’ll be thrilled! We truly appreciate your feedback and your trust in us.

August 21, 2025

Ms. IRMA VELASQUEZ was so nice & helpful. My question was informative when answer by her..She has assisted me before. Thanks. More

by lonniewhiterw
Workmanship
Recommend Dealer
Yes
Employees Worked With
Veronica Busby
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gordon Mallet
Aug 24, 2025 -

Classic Chevrolet Sugar Land responded

Thank you so much for your kind words! We’re thrilled that Irma provided such thorough and attentive service. We’ll be sure to share your praise with them—they’ll be thrilled! We truly appreciate your feedback and your trust in us.

August 19, 2025

Margie was able to get us in the repair and safely on the road in a timely manner. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margie in service
Aug 24, 2025 -

Classic Chevrolet Sugar Land responded

Thank you so much for your kind words! We’re thrilled that Margie provided such thorough and attentive service. We’ll be sure to share your praise with them—they’ll be thrilled! We truly appreciate your feedback and your trust in us.

August 19, 2025

Our service representative Irma Valasquez was very helpful and kept us up to date on our vehicle. Excellent customer service! More

by janetclark1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irma Valasquez
Aug 24, 2025 -

Classic Chevrolet Sugar Land responded

Thank you so much for your kind words! We’re thrilled that Irma provided such thorough and attentive service. We’ll be sure to share your praise with them—they’ll be thrilled! We truly appreciate your feedback and your trust in us.

August 18, 2025

They changed the oil grade with out asking me, from 5W30 to 0W40 $100 more from last oil change I know GM now recommend 0W40 but they should ask me because still a choice More

by geoexpna1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew Hoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2025 -

Classic Chevrolet Sugar Land responded

We’re very sorry to hear about your experience and the frustration it caused. This is not the level of service we strive to provide. We truly appreciate your feedback and would like the opportunity to make things right. Our management team will be reaching out to discuss your concerns and find a resolution. Please reach out to Ronnie Calda directly at your convenience so he can learn more to address your concerns. rcalda@classicchevroletofhouston.com.

August 18, 2025

I recently had my car serviced, and I was thoroughly impressed with how quick the entire process was. From the moment I arrived, Drew H was efficient and professional, getting my vehicle checked in with More

by john jimenez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2025 -

Classic Chevrolet Sugar Land responded

Thank you so much for your kind words! We’re thrilled that Drew provided such thorough and attentive service. We’ll be sure to share your praise with them—they’ll be thrilled! We truly appreciate your feedback and your trust in us.

August 18, 2025

I was greeted when I got there and right away was taken care of. Everything was done in a timely manner. More

by massageby2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos and Hannah
Aug 24, 2025 -

Classic Chevrolet Sugar Land responded

Thank you so much for your kind words! We’re thrilled that the service team provided such thorough and attentive service. We’ll be sure to share your praise with them—they’ll be thrilled! We truly appreciate your feedback and your trust in us.

August 16, 2025

It was easy to schedule. The staff was rude and lacked clear communication regarding service and procedures. Manager was disrespectful and dismissive when brought to his att More

by jlrg71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Aug 24, 2025 -

Classic Chevrolet Sugar Land responded

We’re very sorry to hear about your experience and the frustration it caused. This is not the level of service we strive to provide. We truly appreciate your feedback and would like the opportunity to make things right. Our management team will be reaching out to discuss your concerns and find a resolution. Please reach out to Ronnie Calda directly at your convenience so he can learn more to address your concerns. rcalda@classicchevroletofhouston.com.

August 15, 2025

I cannot rave about this exact Chevrolet enough. Isabel Cervantes and her helper literally took me in before my appointment because I was so concerned about what my car was doing. When the problem w More

by brittleinbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabel Cervantes and her helper
1
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