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Classic Sugar Land - Service Center

Sugar Land, TX

4.6
2,694 Reviews

2,694 Reviews of Classic Sugar Land - Service Center

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February 20, 2024

Irma was pleasant and made my day! She got me into the que to get my truck's oil change! More

by marklacour58
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Classic Chevrolet Sugar Land responded

We're happy you found our staff to be so supportive during your experience here at Classic Elite Chevrolet Sugar Land. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 20, 2024

Everything was fine, only it took about 4 hours everything was very good except that it took about 4 hours to get the oil and brakes More

by walter_guardado1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Trust
Feb 26, 2024 -

Classic Chevrolet Sugar Land responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 20, 2024

My service advisor took very good care of me and my vehicle was repaired in a timely manner More

by calvinbrisker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Classic Chevrolet Sugar Land responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 20, 2024

The dealership (both sales and service teams) is top notch. They are attentive, knowledgeable and professional. The did a great job of getting us in and out. I appreciate their thoroughness and commi More

by JTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Nic and he was Fabulous!
Feb 26, 2024 -

Classic Chevrolet Sugar Land responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 20, 2024

took my truck for an oil change and they also washed my vehicle at no cost! Irineo Sanchez always takes care of us More

by Enrique Mendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan "JC" Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Classic Chevrolet Sugar Land responded

We're happy you found our staff to be so supportive during your experience here at Classic Elite Chevrolet Sugar Land. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 19, 2024

Great friendly service. Personnel are very knowledgeable and address all questions and concerns regarding the vehicle. Turn around for service is fast and efficient. All sta More

by jwatsonrainier
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Guerro
Feb 19, 2024 -

Classic Chevrolet Sugar Land responded

Thank you so much for sharing your positive experience with our service department! Providing excellent customer service is our top priority, and we're glad to hear that we were able to address all your questions and concerns promptly. We appreciate your recommendation and look forward to serving you again in the future!

February 19, 2024

This was a very good experience. The staff was very professional and experienced. I will definitely recommend to others. More

by tabrown75
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Bridgewater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Classic Chevrolet Sugar Land responded

Thank you for your kind words! Your recommendation means a lot to us, and we're grateful for your support. We look forward to welcoming any friends or family you send our way!

February 19, 2024

Good and fast service. My service representative, Irma, is very professional and knowledgeable. I will continue to go back for service. More

by wpetepsi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Classic Chevrolet Sugar Land responded

Thank you for your kind words! We're thrilled to hear that you had a good experience with Irma and our team. We appreciate your trust in us for your service needs and look forward to serving you again in the future!

February 19, 2024

What was promised to be a 45 minute oil change turned into a 1.5 wait time. Also, upon returning home, I noticed a 2 inch scratch on the drivers side door that was not there when I took it in. More

by david.10101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2024 -

Classic Chevrolet Sugar Land responded

We regret to hear that your experience with us was not a more positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (281) 491-9000 at your earliest convenience to discuss how we can turn this experience into a positive one.

February 19, 2024

It doesn’t take fifteen words to describe the service that you get at Classic Chevrolet. It is simply great every time More

by ebaldon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Classic Chevrolet Sugar Land responded

We aim for consistent excellence in every interaction, every day. Thank you for your kind words! We look forward to continuing to provide you with the same great service for many years to come!

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