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Classic Sugar Land - Service Center

Sugar Land, TX

4.6
2,694 Reviews
Call Service Center (888) 306-4459

2,694 Reviews of Classic Sugar Land - Service Center

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February 17, 2024

The personnel that have attended me are very polite and helpful so when ever I have questions or concerns I know I can count on them More

by lucycruz0824.lc.lc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashton and Bobby G, Garner Anderson
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Feb 17, 2024 -

Classic Chevrolet Sugar Land responded

Your trust in us means everything, and we're here to ensure your experience is nothing short of exceptional. Feel free to reach out anytime if you need anything down the road. Thank you for the kind words, and we hope you have an absolutely wonderful weekend!

February 16, 2024

Dropped off Lexus ES350 for accident repair 2/5/2024, Christina Price texted updates every day. Picked up repaired car 2/15/2024. a job very well done. More

by jp.jacks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Price checked in car and delivered repaired car.
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Feb 16, 2024 -

Classic Chevrolet Sugar Land responded

Communication is key! Your Lexus ES350 received the care it deserved, and we're grateful for your trust in us. If there's ever anything else we can assist with, please don't hesitate to let us know. Wishing you many more miles of safe and enjoyable driving ahead!

February 16, 2024

The service person was great and worked hard to take care of my needs, great personality. More

by gmackey610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Classic Chevrolet Sugar Land responded

We're very happy to hear you had an exceptional experience with us! Thank you for choosing Classic ELITE. Wishing you nothing but miles of smiles!

February 16, 2024

As always service was great with Carlos RIOS was excellent …. My preferred dealership … service advisor Carlos RIOS is awesome More

by hillrohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos RIOS
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Feb 16, 2024 -

Classic Chevrolet Sugar Land responded

We're thrilled to hear that Carlos Rios provided you with excellent service once again. Being your preferred dealership means a lot to us, and we're committed to consistently delivering top-notch service. We'll be sure to pass along your kind words to Carlos. If there's anything else we can do for you, please don't hesitate to reach out. We appreciate your continued trust and look forward to serving you again in the future!

February 15, 2024

Great service, my advisor always takes care of me. Had my car back same day as promised. More

by tammykstafford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Guerrero
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Feb 16, 2024 -

Classic Chevrolet Sugar Land responded

Follow-through and consistency are key! Thank you for trusting us with your vehicle, and we look forward to exceeding your expectations in the future. If there's anything else we can assist you with, please don't hesitate to reach out!

February 15, 2024

service as good but a bit pricey, the wait was longer than I would expect More

by jamesdalebrooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Classic Chevrolet Sugar Land responded

Thank you for the 4 stars! We're delighted that you received good service, although our aim is always to deliver greatness. We're dedicated to continuously enhancing the value and efficiency of our services for valued customers like you. Your feedback is invaluable on this constant journey toward improvement, and we'll carefully consider your comments to refine our service standards. Thank you once again for your support, and we look forward to exceeding your expectations down the road!

February 15, 2024

Exceptional customer service--kept me well informed and updated -fixed promptly and correctly -even washed it for me! More

by rickbisceglia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irma velasquez
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Feb 16, 2024 -

Classic Chevrolet Sugar Land responded

We're thrilled to hear you had such a positive experience with us! Transparency and exceptional service are key. Thank you for your kind words, and we look forward to serving you again in the future!

February 14, 2024

Excellent service all around. Service advisor communicated clearly what my issue was and what it would take to correct it. Courtesy rides to and from home avoided me having to spe More

by harri02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert Galvan
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Feb 14, 2024 -

Classic Chevrolet Sugar Land responded

Your experience warms our hearts! We're thrilled our service advisors could guide you through the process seamlessly. Thanks for choosing Classic ELITE Chevy, and we're revved up to serve you again soon!

February 13, 2024

The dealership is great and generally all around is a great experience. This time however, they did not in fact rotate my tires, a service which I paid for. More

by awsmithhtx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Classic Chevrolet Sugar Land responded

Thank you for the kind words! We're truly sorry to hear about the oversight with your tire rotation service. Your satisfaction is paramount, and we deeply apologize for any inconvenience this may have caused. Please reach out to us at your earliest convenience so we can rectify the situation and ensure you receive the service you paid for. Thank you for bringing this to our attention, and we appreciate your continued support. You can reach us at TiffanyandJeff@classicelite.com.

February 13, 2024

They are very fast when it comes to the standard maintenance and the staff is very welcoming. More

by nelson.alex23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Jones
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Feb 14, 2024 -

Classic Chevrolet Sugar Land responded

Speed and hospitality are priorities for us, and we're delighted that you found our staff welcoming. Thank you for choosing Classic ELITE Chevy for your automotive needs. We look forward to serving you again in the future!

Feb 16, 2024 -

Classic Chevrolet Sugar Land responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for the great review!

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