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Classic Sugar Land - Service Center

Sugar Land, TX

4.6
2,712 Reviews

2,712 Reviews of Classic Sugar Land - Service Center

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September 12, 2023

Great job by Carlos Rios. He provided excellent service and was very effective in communicating the issues with my truck. More

by mzavala.jr3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Rios was great help.
Sep 16, 2023 -

Classic Chevrolet Sugar Land responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!

September 12, 2023

I will never bring another vehicle to this place again. They wasted a week of my time and were unapologetic and could care less. More

by robantcpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I am going to refrain from outing this individual
Sep 16, 2023 -

Classic Chevrolet Sugar Land responded

We strive for 100% satisfaction, and we regret to find out that this was not the case. If you are willing to give us another chance, please contact us at (281) 491-9000 so we can understand your situation better in order to try and turn your experience around. Thank you, Classic Elite Chevrolet Sugar Land

September 12, 2023

Great customer service and friendly staff at the time I have been here at least once More

by shannonware11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2023 -

Classic Chevrolet Sugar Land responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!

September 11, 2023

I always receive great service at Classic Cheverolet. The staff that take my call to schedule are the friendliest I have ever experienced, and when I arrive for service the staff that check me in are gre More

by joeaschick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Sep 16, 2023 -

Classic Chevrolet Sugar Land responded

We appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (281) 491-9000 so we can assist you further.

September 11, 2023

Excellent customer service and service person was very helpful and knew his job. Great experience. More

by melvin.lovelace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2023 -

Classic Chevrolet Sugar Land responded

We're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Classic Elite Chevrolet Sugar Land

September 10, 2023

Service great Service advisor great. professional knowledgeable friendly fast service. Trust the safety of my vehicle to Classic More

by Smw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gordon Mallet
Sep 16, 2023 -

Classic Chevrolet Sugar Land responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2023

Very friendly and knowledgeable staff. Service writer Gordon was very prompt on writing my work order up More

by Greggzook9521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gordon, Melissa
Sep 12, 2023 -

Classic Chevrolet Sugar Land responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2023

This review is for the 4th time my vehicle needed to be serviced for the same problems. This last time, there was a warranty issue between the dealership and a third-party company that took over a month t More

by vab717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew Hoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Classic Chevrolet Sugar Land responded

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (281) 491-9000 at your earliest convenience to discuss how we can turn this experience into a positive one.

September 09, 2023

great service, great staff. I will be back to to this location when my car is due for the next service. thank you. More

by mmagloyoan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Classic Chevrolet Sugar Land responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Classic Elite Chevrolet Sugar Land and we hope to see you again soon!

September 09, 2023

I’ve had an unfavorable experience servicing my vehicle at this location previously so I was hesitant to bring my truck here again; this visit was completely different. My truck was taken in quickly and se More

by katiebelder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Classic Chevrolet Sugar Land responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

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