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Classic Sugar Land - Service Center

Sugar Land, TX

4.6
2,723 Reviews

2,723 Reviews of Classic Sugar Land - Service Center

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September 07, 2023

Had to wait over 40 minutes both times I was there to pu my item. I was told I could pick it up at the warehouse but no one was there had to go back to the dealer and then reschedule to the next day and sti More

by sylvester.sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff and Spanish counter employee
Sep 10, 2023 -

Classic Chevrolet Sugar Land responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (281) 491-9000 to discuss your concerns, as your satisfaction is of utmost importance to us.

September 06, 2023

The service was excellent and my vehicle was out in a timely manner. My service rep was very attentive and made sure that I was contacted as soon as my vehicle was ready. More

by markgarzad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2023 -

Classic Chevrolet Sugar Land responded

We're happy you found our staff to be so supportive during your experience here at Classic Elite Chevrolet Sugar Land. If you have any further questions, please give us a call. We're always happy to help!

September 06, 2023

As Agreed! The job got done satisfactorily and on time. Classic has my recommendation with customer satisfaction. More

by hudsonent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Halivinka
Sep 09, 2023 -

Classic Chevrolet Sugar Land responded

We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 06, 2023

Excellent service. They keep following on issues and service. I live far away from this dealership but I prefer to drive there for the service… amazing team More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2023 -

Classic Chevrolet Sugar Land responded

Sam, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 05, 2023

Good service thanks Very appy have coffee & wather machines for bay cokes,candy, snacks , soda More

by miguel.gil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2023 -

Classic Chevrolet Sugar Land responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 05, 2023

Excellent service as always, Rafael was awaiting and the car went straight to shop for the service. More

by mcruz69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
Sep 09, 2023 -

Classic Chevrolet Sugar Land responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 05, 2023

Good timely service. Personnel are easy to talk to and get to know. I bought vehicle at this location and get it services periodically More

by alwaysperez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2023 -

Classic Chevrolet Sugar Land responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 04, 2023

Great service as always, they had a loaner waiting, and took care of my issue quickly More

by jnsaldana87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hogan
Sep 07, 2023 -

Classic Chevrolet Sugar Land responded

We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!

September 02, 2023

Very helpful, and work was done quickly, window tint looks great! Would highly recommend to anyone! More

by clerwin92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gordon Mallet
Sep 07, 2023 -

Classic Chevrolet Sugar Land responded

Hello, we want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!

September 02, 2023

I was in and out quickly for routine be maintenance. Quality service, friendly, helpful, and efficient More

by Kazang1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Classic Chevrolet Sugar Land responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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