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Classic Sugar Land - Service Center

Sugar Land, TX

4.6
2,693 Reviews

2,693 Reviews of Classic Sugar Land - Service Center

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July 17, 2023

The personnel are friendly but professional. The waiting area is comfortable. Paying the bill was easy. More

by tom.huzzey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

Tom, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!

July 17, 2023

It was great. I wish y’all would stop sending these surveys that require words! More

by paul@southeasttexasmechanical.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 17, 2023

my previous visit i asked the rep that a fender splash guard had come lose and he said that was not covered under my warranty. I would like some feedback on why this isn't covered. More

by villar
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

Villar, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (281) 491-9000 when you have a chance. Thank you, and we look forward to hearing from you.

July 17, 2023

service was right on time as scheduled - car came back with all service items done and freshly washed - great service More

by abuford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

Abuford, thank you so much for the positive review! We're glad to hear we delivered a great service. If there's anything further we can do for you, we are happy to help!

July 15, 2023

Work was done effectively and efficiently within the dates as promised. All coordination with warranty company was handled by Cesar very quickly. More

by ljstaha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 15, 2023

Always provides excellent service. The service providers keep me well informed about my vehicle. They are top notch. More

by Penelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

We're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!

July 14, 2023

Everyone tries to make your visit a great one and are very helpful only problem I have is the new 3% charge if u use credit card More

by bobbyg77479
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John my rep
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

We appreciate your positive review of your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 14, 2023

Took my vehicle for work and paid $500 for nothing. They came back with over $2000 in additional repairs. This is the third consecutive vehicle that has been problematic that I have purchased from this More

by lpboutte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adela Serrata
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Guerrero
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Here at Classic Elite Chevrolet Sugar Land, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (281) 491-9000 to discuss ways we can better serve you in the future.

July 14, 2023

Mike is friendly, competent and helpful. Appointment time was honored. Review is a little demanding. More

by jeticer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Jones
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

We're happy you found our staff to be so supportive during your experience here at Classic Elite Chevrolet Sugar Land. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 14, 2023

Mr. Sanchez is an amazing and friendly person and always help our family. Thanks Mr Sánchez More

by caro.2775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Classic Elite Chevrolet Sugar Land and we hope to see you again soon!

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