Classic Sugar Land - Service Center

Mike and Brad were very fast, professional and provided excellent communication. They made me feel like a person not a cash cow. excellent communication. They made me feel like a person not a cash cow. More

It was one of the best experiences I have had at a dealership concerning my vehicle and the maintenance. dealership concerning my vehicle and the maintenance. More

I have ALWAYS been EXTREMELY impressed with Classic since purchasing my Tahoe last May & picking it up in November, so much that I drive from Montgomery. I called & made an appt to have my oil changed. Got purchasing my Tahoe last May & picking it up in November, so much that I drive from Montgomery. I called & made an appt to have my oil changed. Got there & no one knew I was coming. Ended up with a service guy helping me that really didn't know what he was doing. Everytime I asked a question, he had to leave & come back with an answer. Some questions he just said he didn't know. I was not impressed at all. After coming home & looking at my receipt, I noticed I didn't receive my $30 discount from my coupon. I called 2 days ago & had to leave a message with the cashier's office. As of today, I STILL HAVE NOT received a call back. Very disappointing. More

Prompt attention upon arrival. Clear explanation of the work to be done and the items to be checked. Quick service as promised. John Smith handles my service calls each time and as Clear explanation of the work to be done and the items to be checked. Quick service as promised. John Smith handles my service calls each time and as always does a fantastic job. More

Service Advisor was very courteous, the service was received on time, all work completed as planned. Service completed very quickly. received on time, all work completed as planned. Service completed very quickly. More

Erik Lazo is great always takes care of me. Wish loaner vehicles more readily available. It has cost me work when they aren’t available even when I set appointments. I can’t control when my tru Wish loaner vehicles more readily available. It has cost me work when they aren’t available even when I set appointments. I can’t control when my truck breaks down and I pay to have loaner available. Otherwise great all around More

Great service always they take the time to explain everything you need Carlos Rios he did such as amazing job everything you need Carlos Rios he did such as amazing job More

There customer service is absolutely wonderful and my vehicle was complete in no time at all vehicle was complete in no time at all More

I had a terrible experience with this dealership’s service. I made a reservation for Monday afternoon. However the car was not even looked at until Wednesday. Meanwhile I never heard a single response service. I made a reservation for Monday afternoon. However the car was not even looked at until Wednesday. Meanwhile I never heard a single response about the vehicle. It took me calling several times to finally get a response of “they just started looking at it.” It then took almost another full day for them to finish the vehicle. Even then I had to call to keep getting updates. This was the poorest communication I have received. It also took almost a full week to get my car back after making a reservation. What is the point of making a reservation if the car won’t even be looked at for another two days. On top of that I was not given a rental vehicle because the dealership did not have any. I had to go to a car rental place and rent a car for three days personally in addition to the expense of getting my car fixed. More

Chris Hogan is professional, always responds to my questions, and very helpful. He goes over beyond to assist my concerns. questions, and very helpful. He goes over beyond to assist my concerns. More