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Classic Sugar Land - Service Center

Sugar Land, TX

4.6
2,715 Reviews

2,715 Reviews of Classic Sugar Land - Service Center

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June 28, 2023

There customer service is absolutely wonderful and my vehicle was complete in no time at all More

by phyllis_caldwell
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The entire staff was so pleasant
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

We're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 28, 2023

I had a terrible experience with this dealership’s service. I made a reservation for Monday afternoon. However the car was not even looked at until Wednesday. Meanwhile I never heard a single response More

by raineygrant
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Adela Serrata
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2023 -

Classic Chevrolet Sugar Land responded

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (281) 491-9000 at your earliest convenience to discuss how we can turn this experience into a positive one.

June 28, 2023

Chris Hogan is professional, always responds to my questions, and very helpful. He goes over beyond to assist my concerns. More

by mariac.ordaz
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hogan
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Classic Elite Chevrolet Sugar Land! If you have any further questions, please give us a call. We're always happy to help!

June 28, 2023

Our sales man after purchasing the truck didn’t even shake our hand or seem thankful for the business. After i asked the car to be cleaned we noticed windows were not even touched, salesman stated “we d More

by Megan
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Wes
Aug 13, 2023 -

Classic Chevrolet Sugar Land responded

Megan, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (281) 491-9000 so we can work towards a resolution.

June 28, 2023

I ALWAYS HAVE A GOOD EXPERIENCE WITH ERIC LAZO , HE TAKES CARES OF MY MAINTENACE ON MY TRAIL BOSS IN A TIMELY MANNER. More

by patskat
Workmanship
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ERIC LAZO
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Classic Elite Chevrolet Sugar Land! If you have any further questions, please give us a call. We're always happy to help!

June 28, 2023

Our salesman, Alfred was courteous and very helpful. Add-ons were obtained and installed in a timely manner. More

by fred.v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

We're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 28, 2023

Michael Guerrero, is an awesome service advisor. He is up front and honest about the work needed/to be done. More

by carmen_austad
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

We're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 28, 2023

Technicians are efficient and quick. .. Advisors are knowledgeable and helpful... Cashiers are professional and demonstrate great customer service! More

by brandiem3.0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

We're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 28, 2023

They do a great job there very professional. They’re awesome with customer care good job More

by marcos.ocampo19
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

We're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 28, 2023

I use Service Advisor Carlos Rios at Classic Chevrolet, He always gets all my vehicles resolved with a quick response. Very happy with Classic Chevrolet for all my vehicle needs. We highly recommend your d More

by Benito Flores
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carlos Rios
Aug 14, 2023 -

Classic Chevrolet Sugar Land responded

Benito, thank you for your kind review; we are happy to pass along your comments to the team here at Classic Elite Chevrolet Sugar Land! If you have any further questions, please give us a call. We're always happy to help!

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