Classic Sugar Land - Service Center

Everyone in the service department is very friendly and seems to take their work seriously. I believe that superior customer satisfaction is their end goal. seems to take their work seriously. I believe that superior customer satisfaction is their end goal. More

Went on for leaking tire fix (under hazard warranty), oil change, and tire rotation. Thought that service was ok at time (my seat was pulled all the way forward and I was not warned, I hit my knees hard upon change, and tire rotation. Thought that service was ok at time (my seat was pulled all the way forward and I was not warned, I hit my knees hard upon entering vehicle after service) until next AM my "patched" tire started leaking again. The tire was in same position on vehicle, even though the tires were supposedly rotated (invoice even stated rotated tires). I scheduled a follow-up appointment and arrived at the scheduled time. The service advisor was nowhere be found and my vehicle was checked in and taken by someone in dept. 30 mins later I received a welcome text from the assigned advisor, stating they could be contacted via this #, etc. After sitting in dealership for 2 hours for one leaking tire and seeing many patrons that arrived well after me receiving service, I texted the number provided asking for a status update. After 45 minutes and no response to text, I hunted down the service advisor for an update and/or just get my vehicle. The advisor said "What, no one brought your truck to the front. I did not even know you were waiting here" "Also, you tires are shot, we cannot patch a patched tire. Would you like me to price new tires for you?" After sitting in dealership for 3 hours, nothing was done to my vehicle. I could have been told at arrival, that a patched tire would not be patched. Also the nerve to want to price and sell me tires when you had no idea I was in the dealership, even after I texted number I was given, etc. I stated I would price and get tires elsewhere, and the service advisor continued to try and sell my annoyed self tires. I will definitely use another provider going forward, and my pre-paid oil changes at vehicle purchase likewise will be used elsewhere. More

Always prompt; courteous to customers; quick work; fair price; competent mechanics; efficient appointment system; clean facilities price; competent mechanics; efficient appointment system; clean facilities More

Had to go cause of radio issue that only they can repair or test took over 1 week to say yes radio bad another 1week plus to get it put in over priced on labor didn’t seem to believe me on issues I was havi or test took over 1 week to say yes radio bad another 1week plus to get it put in over priced on labor didn’t seem to believe me on issues I was having with radio and to fix ac they called to say my vehicle was ready after it being there for 2 weeks to get there and my vehicle be in even worse shape then when it went in and they failed to fix the radio for android auto and left a crash sensor dangling around loosely in the front grill More

Fast in and out in 40 minutes for oil change and Efficient service Irma was excellent host! Efficient service Irma was excellent host! More

I arrived with no reservation and my truck was quickly processed and the problem was determined. Fortunately, the cost was reasonable. processed and the problem was determined. Fortunately, the cost was reasonable. More

Erik Lazo always providing excellent service! He’s honest, reliable, and very knowledgeable. Thank you so much! He’s honest, reliable, and very knowledgeable. Thank you so much! More

John Smith provided awesome service, courtesy, professional and he kept me up to date on the status of my repairs. professional and he kept me up to date on the status of my repairs. More

Veryb welcoming. They communicate with their customers regarding the update on their vehicle. Customer service is awesome They communicate with their customers regarding the update on their vehicle. Customer service is awesome More

John provided me with outstanding service today. He was courteous, professional and respectful. He got my truck in and out in record time. Outstanding job! Outstanding service! He was courteous, professional and respectful. He got my truck in and out in record time. Outstanding job! Outstanding service! More