Classic Sugar Land - Service Center

I brought my truck in for a front end alignment and a free inspection on the whole truck. Unfortunately, I only received the alignment. I tried to explain to Jeff Russie , but he stated it was any note free inspection on the whole truck. Unfortunately, I only received the alignment. I tried to explain to Jeff Russie , but he stated it was any note about it. Mr. Jeff continued to tell me he doesn’t have time to do it. Once again I tried to explain to him and he continues to say he doesn’t have any notes on that service. Mr. Jeff stated that my truck was parked on the end. Mr. Jeff stated that if I could drive, I wouldn’t have a problem driving it from the back. Mr. Jeff tried to stop me going to my truck and I informed Mr.Jeff I was finished talking. After getting to my truck, Mr Jeff approached me about my concern. Once again I stated there was nothing else to say to him. I asked him to step away from my truck. H Mr.Jeff first approach to was did they tell you how much this will cost? I asked him the price and he said $139. I told him to do the work on the truck. If I had an appointment, I do believe the price was discussed with me. More

Very attentive to your needs and service is prompt and professional. Mr.Jeff is my advisor and I ask for him every time, awesome guy!! Thanks Classic Chevrolet professional. Mr.Jeff is my advisor and I ask for him every time, awesome guy!! Thanks Classic Chevrolet More

I dropped my vehicle off after my engine light came on. The vehicle is a lightly used 2017 Chevy Silverado 1500 with only 60,000 miles on it. They said it would take 3 weeks just to diagnose the issue. The vehicle is a lightly used 2017 Chevy Silverado 1500 with only 60,000 miles on it. They said it would take 3 weeks just to diagnose the issue. I decided to leave the vehicle at the dealership because the wait time to do the diagnosis begins from drop off. After considering it over night, I determined I needed to take it elsewhere. When I called the dealership and asked them to bring it up to the front and I would be in shortly to pick it up, they said they could not do that, and I would just have to wait for them to retrieve it. I asked to speak to a supervisor, and they said he was unavailable. When I asked for a name so I could follow up when I arrived at the dealership, the representative hung up on me. I purchased this vehicle from this dealership and have had it serviced exclusively at the dealership, but they have lost my business both for this vehicle and future purchases. I long for the days of Don Kersetter running the dealership. Finally, I had to do a full transmission rebuild for over $6800 on this vehicle. Coincidently, my contractor on a property I own had the exact same issue on his 2016 Silverado this morning. Chevy obviously has an issue with its transmissions. Ram or Toyota, here I come. More

Grate That is all is that 15? Great, great-great. I aint got 15 words if I had 15 words I would tell you. The experience was good. I didn't have to wait. Everything was okay. It' Great, great-great. I aint got 15 words if I had 15 words I would tell you. The experience was good. I didn't have to wait. Everything was okay. It's great, I had my coffee sit down. I chilled out. Everything was great. More

They was not anest with me they sold me a SUV over price 6000$. And refused to give me the 1000$ Cosco discount . They just lied to me I will make sure to share all that information with all the people I kn 6000$. And refused to give me the 1000$ Cosco discount . They just lied to me I will make sure to share all that information with all the people I know More

The surcharge on credit cards is more than expected. The repairs are expensive plus adding the excess credit card surcharge is a bit much. Thinking of changing repair shops. The repairs are expensive plus adding the excess credit card surcharge is a bit much. Thinking of changing repair shops. More

The service department is very nice and helpful. They make everything so smooth and easy. They make everything so smooth and easy. More

It was really quick to get the first service done. I appreciate the service advisor help in all of this I appreciate the service advisor help in all of this More

Ireneo Sanchez is an excellent and caring service advisor. He provides detailed information and makes sure that I am not waiting for a long time. advisor. He provides detailed information and makes sure that I am not waiting for a long time. More

They go the extra mile for their customers to make sure you get what you want with the best deal you get what you want with the best deal More