Classic Chevrolet

Looked Elsewhere Summary: There are two factors that really impacted the sale, the low offers, and the yelling employee calling my wife and I a waste of time, these f Summary: There are two factors that really impacted the sale, the low offers, and the yelling employee calling my wife and I a waste of time, these factors contributed to providing CarMax, and Mazda a sale. Initial Process: My wife and I recently took a stroll to Classic Chevrolet of Grapevine, we were interested in leasing, which we discovered they do not actually do. At this time we entertained the possibility of buying the vehicle we had originally hoped to lease, as well as trading in two vehicles to utilize as a down payment. We informed the sales associate, our decision to buy was based off the appraisal value of the two trade-ins. During the appraisal process, associates perform a one minute walk around the car, yes one minute, whereas Carmax performs a 20-minute inspection and test drives your vehicle as well as explain the concluding value. Yelling Employee: During the appraisal process, another sales associate approached my wife and I, this associate had previously provided a test drive a few days prior. This associate asked "did you tell (name) that I was working with you?" I explained to the employee that we were doing business with our current sales associate before the test drive, this associate then responded by yelling in front of several employees, "then you should have told me so I didn't waste my time!" and then proceeded to walk away. Trade In Appraisal: At this point, it was either wait patiently to view the possible trade-in values or completely walk away as a result of this employee. We waited; to no surprise we received low offers, offering us $2025 below clean trade-in value at NADA, and $3550 under clean trade-in value at NADA. The following day we sold both vehicles to Carmax for incredibly much better appraisal offers, and then swiftly leased a Mazda CX-5 from Mazda. More

One, two, three strikes and you’re Out Classic Chevrolet of This is a story I wanted to share with all of my fellow North Texas Camaro 5 owners. It is meant to share my experiences with the dealer and I fully u This is a story I wanted to share with all of my fellow North Texas Camaro 5 owners. It is meant to share my experiences with the dealer and I fully understand you may have had nothing but good experiences with them. Unfortunately that is not the case for me. I bought my car from Classic Chevrolet in Grapevine and have had my car serviced by them through my entire history. Note that strike 1 and 2 were all because of sloppy service technician. The service consultant Yrenio Carrera did everything in his power to show what being the Mark of Excellence meant. On strike 3 neither the dealer nor Yrenio even bothered to apologize for their mistake. Strike 1: Service technician putting a dent on my driver door panel Around this time this year (Early July 2012) I took my car for emergency maintenance where I had to get my lifters and cam replaced. The service technician left a nice ding on my driver door when I picked it up. I took it back to dealer on July 22nd and they started the repair. I received word on 8/7 that car my ready so picked it up. No door ding anymore. Unfortunately on 8/20 when I was giving her a full detail I noticed a big scrape on the inside of my driver door as well as the trunk release button not working. They finally replied on 8/30 that they want me to bring the car back to fix the damage. Turns out the dent repair man drilled and scrapped the inside of my door as well as broke the inside of the panel while repairing the dent. On 9/6 they call me back and say she is ready. I go pick her up and immediately put her back in. They had given it to the dent person to repair and he did a horrendous job on the paint job. I don’t even want to call it a paint job because it was not matching or meshed together. Finally I go pick the car up 9/15 and find the steering wheel scratched. By the time they finally got the correct steering wheel it was 10/19. This strike is on the service technician because of the lack of attention and sloppiness from the service technician that added a dent. The service consultant Yrenio did everything in his power to do right on this mistake. Strike 2: Service technician forgetting to check if he had the right fuse box In late January of this year I went in because my seat warmer was not properly working. Turns out the issue was that the fuse contacts on the fuse box were worn out causing a loss of connection. Note they were able to diagnose this issue with my aftermarket Scocshe dash kit. After driving it a few days I noticed the AC is not blowing. You twist the knob and the fan was not turning on. I took it in on 2/7 and what was their response… Diagnostic lead us to the aftermarket controller to be at fault. We are unable to work on aftermarket products and you will be required to take back to origination of installation for repairs. I reply on 2/7 that it was not the Scosche kit as it was working fine and I had even attempted a 2nd HVAC that I had form Scosche and scratched that off my list but that I would agree to their terms and put my car back to stock. Note that this charge to turn the car back to stock and then reinstall the kit was incurred on me. Do you want to know what the problem was?.... Ineptitude. The fuse block that was replaced by my service technician did not have the pins in the backside for the blower fuse. This is something that the technician should have watched out for when he replaced the fuse box. You want to know how much they refunded me for the removal and add of the Scosche kit… $50 dollars for 2 hrs labor time. It was hard to get this money out of them and they were still holding that for whatever reason their tech tools diagnosed the communication issue but could not find any problems this time around. It’s funny that they say they charge 25$ an hour for labor when everyone else charges 90-100. My incurred cost was not $50 but 324$ for 3 hrs of labor and tax. I honestly think the $25 an hour rate is BS but I have no way to prove it. I tried to get them to quote me a separate job via email so I can see their hourly rate but they didn’t want to give me price. Note at this point they feel so humiliated by their mistakes that they ask that anytime I bring my car for warranty work that it must be stock. Ladies and gentleman you hear it here that Classic will automatic blame your aftermarket parts without doing proper diagnostics Again this strike is on the service technician for not making his checks before saying he was done and for Classic to blame and undercut compensation for their mistake. The service consultant Yrenio did everything in his power to do right. Although I don’t believe the proper compensation was given the mark of good customer service was there because Yrenio apologized for the technician’s mistakes Strike 3: Service technician not bothering to check my brake wear. I had my car in the shop on May 29th for some warranty work for my door lock. After that was resolved I had them to service which was part of my pre paid service package. Everything seemed fine until a few weeks later. It’s about mid June and I start hearing allot of noise from my brakes. I email back and forth with the service consultant and avoids a very basic question which gets me upset. I ask “isn’t checking the brake wear part of your normal inspection when servicing the vehicle.” He keeps avoiding that question until the end and ever goes as far as telling me it was going to be a $59 diagnostic fee for them to check what should have been checked on May 29th. Finally on 6/20 he admits that the 21 pt inspection does include a visual brake inspection to the best of the technician’s abilities. He says: I have no further information to give you at this time without a brake inspection. Please e-mail me back if you would like to make an appointment. No apology for no visual inspection being made whatsoever and no empathy. At that point I said I’m done with this dealer and had my brakes done at Scotty’s automotive. They were mostly all worn out with the most on one of them at 20% so I do not understand how the Classic technician failed to visually inspect that the brakes were worn. This 3rd strike is not only on the technician but on the service consultant and Classic as a whole. Shop and service managers Tim Brogan and Joe Laubhan were CC’d on the emails and all it could have taken from them was to say a simple I’m sorry. I requested a cancellation of my remaining service plan and today I got by $100 refund for the remaining 2 services and decided to share with you my entire story. I hope this story helps others in deciding where to have their Camaro serviced here in North Texas. I cannot in good conscious continue to recommend Classic Chevrolet. I did before when they apologized and showed empathy but not anymore. The mistakes by the service technician just kept piling up and the customer service just kept going down. Classic Chevrolet of Grapevine you are not my GM dealer of the year and you have not earned the mark of excellence that your consultants proudly wear. More

Good Stuff Had a car serviced here and they were quick and efficient. Would recommend them! Thanks for the great job. I will be back again. Thank you. Had a car serviced here and they were quick and efficient. Would recommend them! Thanks for the great job. I will be back again. Thank you. More

Do not go here! i was quoted $825 for a radiator replacement (parts and labor). I was also told the job was 4.5 hours long. a local reputable autoshop replaced the radiator (parts/labor) for $344. replacement (parts and labor). I was also told the job was 4.5 hours long. a local reputable autoshop replaced the radiator (parts/labor) for $344.00 and said the labor charge was 1.7 hours. Almost a $500 difference! Not a trustworthy place and I do not reccomend ever going here! More

YOUR TECHS ARE HORRIBLE AND WASH BAY SUXS!!! MY LEATHER WAS COVERED IN HAND PRINTS AND OUTSIDE DIRTY. HIGH END CARS DONT MEAN MUCH I GUESS!! WAS COVERED IN HAND PRINTS AND OUTSIDE DIRTY. HIGH END CARS DONT MEAN MUCH I GUESS!! More

Stay away from this place!! Dave Benson committed insurance fraud. Dave would make more money fixing my car at his home than what Nationwide would pay him. The owner Mr. Durant never reponded to my e insurance fraud. Dave would make more money fixing my car at his home than what Nationwide would pay him. The owner Mr. Durant never reponded to my emails or phone calls. All of them are xxxxxxxx! I have reported Nationwide & Classic Chevy to the attorney Generals office, the FTC, The Dept of Insurance & the BBB. It took me 3 weeks to get my car out of the total loss dept. DON"T LET THIS HAPPEN TO YOU!! I took my car to Golden Triangle Body Shop. They are honest and incredible craftsmen!! They fixed me collector car to 'before accident' flawless!! I entered my car in a car show, the day after I brought it home & no one ever knew it was wrecked!! STAY AWAY FROM CLASSIC CHEVY OF GRAPEVINE!! They are lying, cheating, insurance frauding xxxxxxxx!! My attorney told me the truth is NOT slander!! More

After a long day of car shopping with salesmen trying to pressure us into a vehicle that we didn't want, it was so pleasant to meet the guys over at Classic Chevrolet. We met Don Griffin at the used lot, an pressure us into a vehicle that we didn't want, it was so pleasant to meet the guys over at Classic Chevrolet. We met Don Griffin at the used lot, and he was a great salesman to work with. We told him what type of vehicle we wanted and our price range. He was very straightforward, honest, and it was very relaxing to work with him. Another thing that was great about car shopping at classic was the fact that the prices were on all the vehicles. Earlier that day, we were car shopping at a lot up the road, and it was like pulling teeth trying to get them to tell us the prices of the vehicles we were looking at. This made it very difficult to find the vehicle we were looking for. Also, getting all of the paperwork together to purchase the vehicle was very easy. The guys at the Classic Chevrolet used lot made us feel right at home while we were waiting to sign the documents. Mike Klepper from financing went the extra mile calling lenders to make sure we got our monthly payment to where we needed it to be. Over all, it was a great experience shopping at Classic Chevrolet. I would recommend buying a vehicle from these guys to anyone I know. More

I just purchased a 2010 Camaro from Classic Chevrolet in Grapevine, and my experience exceeded all my expectations; they have the best selection and their price was better than the other 10 stores I checked Grapevine, and my experience exceeded all my expectations; they have the best selection and their price was better than the other 10 stores I checked before my purchase.More than anything I liked their no-pressure approach and their honesty. My congratulations to the salesperson Alex Rivera and the Finance Mgr Rusty Frey.Now I know why they have been #1 in the Country since 2006. Shelly W. More

When Classic Chevrolet say, “Relax and enjoy the difference” they mean it. I would like to share my experiences with the folks at Classic Chevrolet. My experiences at Classic started with a clear difference” they mean it. I would like to share my experiences with the folks at Classic Chevrolet. My experiences at Classic started with a clear minded sales person, Brent Williams. From Brent I had the pleasure of working with Roger Langley in their finance department. Although, I really did not think I would need to stumble upon the service department, I did due to a flat tire I had on my way to work earlier this month. I would like to take the time to share my exceptional experiences with Classic Chevrolet! As stated above, Brent Williams was phenomenal in his approach to helping me select my vehicle. He asked me several questions relating to my driving patterns and what I was looking for in a new vehicle. He asked me what options were of importance to me. Brent then went into his system and found me the right vehicle with the body style, color, and options that I wanted. It was as if I had ordered it from the mfg but without the wait time. From Brent I went into the Finance Office. In the Finance Office, I met Roger Langley. Roger’s professional demeanor and knowledge was very comforting. His experience rendered a way to know what was best for me. As Roger and I visited about the financing options I had available he suggested an extended service contract. I felt it was in my best interest to go ahead and purchase the extended service contract. But when Roger suggested the Tire Protection Plan I was hesitant. However, after Roger explained to me the benefits of the plan, I said, “Sure.” My experience with Brent and Roger was stellar. Now 8 months later, things are about to make me go WOW, this place IS different. I was on my way to work earlier this month and had a flat tire. The tire was ruined. So, I call Roger. Roger connects me to Tim Brogan, their Service Manager. I share with Tim my situation. Tim tells me to come up to the service department with a copy of the receipt for the tire I had to replace. So, I come up to the service department with the receipt. I speak with Lindsey their service cashier. She proceeds to tell me that Tim and the service staff were in a quick meeting. I did not have the time to wait. So, Lindsey seeing that I was in a hurry, said I will copy it and make sure Tim gets it. My thoughts were skeptical at first but she assured me it would be taken care of. So, I leave the copy of the receipt with Lindsey. I get a call from Tim later that day to let me know he is going to take care of it. Just over a week later I receive a check for the amount of the tire. WOW!! This is excellent communication at all levels of this dealership, from Brent to Roger; from Roger to Tim; from Lindsey to Tim; from Tim back to me… What a whole dealership experience! My excellent experience in communication and customer service is a testament of the management staff at Classic Chevrolet; you have taken the entire automotive experience to a new level. Thank you for making a difference. Sincerely, Mark B. More

To Whom this may concern, Within the past six weeks I To Whom this may concern, Within the past six weeks I bought a New 2007 Tahoe from Dave Burgess in the Internet Department at Classic Chevrolet. Th To Whom this may concern, Within the past six weeks I bought a New 2007 Tahoe from Dave Burgess in the Internet Department at Classic Chevrolet. The complete transaction was of the highest of quality. The Internet replys were quick and very informative. The pricing was very reasonable and Dave seemed to be looking for every way possible to find more discounts. When I got into the Finance office Roger Langley assisted and explained everything in a relaxed, non pushy, manner. We are so happy with our experience that we are planning on purchasing a vehicle, from Dave, for my husband at the end of the year. I have recommended the dealership and my salesperson several time since our purchase. Thanks Dave and Classic Chevrolet. We will be back. L. Jones More