Classic Chevrolet

Another pleased purchase From the time I stepped in the front door at Classic Chevrolet they treated me as if we where long time friends. They explained every step of the proc From the time I stepped in the front door at Classic Chevrolet they treated me as if we where long time friends. They explained every step of the process and made sure that I understood what was going on and very polite! I would recommend Classic Chevrolet to all my family and friends. More

Lease turn in and new lease Excellent transaction. Every detail taken care of prior to visit. John McCurdy and Jim Valentino were on top of things through the whole process. All Excellent transaction. Every detail taken care of prior to visit. John McCurdy and Jim Valentino were on top of things through the whole process. All facets of the dealership seemed exceptional. More

new vehicle purchase Rated this dealer as excellent. I have purchased 13 vehicles over the years Purchased 3 vehicles in last three years with 100% satisfaction. Sales r Rated this dealer as excellent. I have purchased 13 vehicles over the years Purchased 3 vehicles in last three years with 100% satisfaction. Sales representative was the same on all three visits. Todd was very professional, courteous, and accurate and excellent follow thru. A pleasure to deal with. More

Professional My salesman Cory was professional and knowledgeable. He is the main reason I purchased the car. Everything he said came true. He was honest , poli My salesman Cory was professional and knowledgeable. He is the main reason I purchased the car. Everything he said came true. He was honest , polite and caring. I enjoyed working with Cory. I hope all your salespeople are like Cory. More

Always count on Todd I have personally dealt with Todd twice. My husband has been in a "few" more times than me. We will always ask for Todd every time we head to the deal I have personally dealt with Todd twice. My husband has been in a "few" more times than me. We will always ask for Todd every time we head to the dealership. It is never a hassle for us to purchase or lease a car. Todd does not try and rush us into a decision or pressure us into buying. He uses his personal experience and knowledge of the vehicles to sell. Todd spends as much time as needed making sure you know how to use every feature of your new car. The gentleman that helped us with our paperwork has been there for a long time, I cannot remember his name, but he makes the process quick and painless. Always a pleasure!! More

Another great experience I have been buying cars from Classic for 30 years and they have always been wonderful. Very professional, always willing to work with me. Thank you Jo I have been buying cars from Classic for 30 years and they have always been wonderful. Very professional, always willing to work with me. Thank you John McCurdy for another great experience. I love my new Cruze. More

Awful customer service Sent them an offer and internet contact sent me back a "custom" deal of sticker price. What a cop out and poor customer service. You have made my de Sent them an offer and internet contact sent me back a "custom" deal of sticker price. What a cop out and poor customer service. You have made my decision easy no to ever consider you Branden Campbell. More

Waste of time We went in looking to trade in my car for a Ford Transit Connect. They were the typical slimey salesmen from the start, first telling me my car was "G We went in looking to trade in my car for a Ford Transit Connect. They were the typical slimey salesmen from the start, first telling me my car was "Great, just perfect!" then informed us they would only give us 500 bucks for it. My car is a 2004 but has less than 120 thousand miles on it. Easily worth more online. Then they said they would work with us, only to tell us it would be "tricky" and "complicated" to finance for an out of state couple. What a huge waste of time. They clearly don't need anyone's business with their attitude. They also had no knowledge of the Ford we were looking at, and when taking it out for a test drive I was made to sit cross-legged in the back so the salesman could sit in the front with my partner. His reasoning was because "he was older than me". What a joke. More

Service Department is Awful We have purchased 5 cars from Classic Chevy in the past and we will never go back again. The Service Department is terrible. I brought my car in for We have purchased 5 cars from Classic Chevy in the past and we will never go back again. The Service Department is terrible. I brought my car in for the same issue at least 5 times and it never got fixed. On top of that, despite the fact that this started while it was under warranty, Chevrolet wanted me to pay to get it fixed. I ended up taking it to another dealership for another issue and they looked at it and were able to do something about it on the first try!!! I just felt like I was bothering them and they didn't seem to care that I had to keep bringing in my car. Oh, and I also had someone from there tell me that their brakes make noises from time to time when they apply them. THIS WASN'T TIME TO TIME. IT WAS ALL THE TIME AND VERY EMBARRASSING. Sounded like I was driving around in a piece of junck. I believe Jeff Gill was one of people I dealt with. I cannot wait to get rid of my car. I tell everyone I know to stay away from Classic Chevy. We recently just purchased a car from Classic GMC and I told them how much I hated dealing with Chevy's service department and were told that they had heard bad things about them as well. If you want to feel like you are an idiot and that you are bothering someone, feel free to go to Classic Chevy in Mentor. They will have no problem with making you feel this way! More

I didn't purchase my car from this dealer, so I have worked solely with the service department. They quite suck. Never have parts on hand, so always have to re-schedule. Warranty customers treated secon worked solely with the service department. They quite suck. Never have parts on hand, so always have to re-schedule. Warranty customers treated secondary from paying customers. General attitude is the feeling that they don't really want to help you, but they don't want you to call their boss. "Consultants" are generally unavailable and/or do not call back when promised. I have used other GM dealerships in the area and have much greater experiences, so it is not the "goodwrench policy". I have literally sat in the waiting area and watched people being put on hold for no apparent reason. They say that weekdays are by appointment only. I call to setup my appointment, drive the car in and it is generally just chaos and you are seemingly chosen at random for your service. I then have to explain again why I am in for service, what kind of car, etc etc. Stupid. Can't say I'm coming back once current issues are fixed. More