Classic Elite Buick GMC

Finance/Randy Bryant is a joke and worst human being Randy Bryant is a joke. He is the biggest condescending person that I have ever met.. It seems that he is just an unhappy man. It seems he is upset th Randy Bryant is a joke. He is the biggest condescending person that I have ever met.. It seems that he is just an unhappy man. It seems he is upset that he is at a dead end job and the younger generation is doing better than him.I would highly recommend using another dealership. The finance department says they put your money and down payment towards one thing and don't do it. Then when they(Randy Bryant) get called on their lies they get defensive and condescending because this younger generation just outsmarted them More

Appointment for oil change and air bag light on I experienced the worst customer service from the service manger while getting my GMC serviced yesterday. My car was leased in Dallas from a dealershi I experienced the worst customer service from the service manger while getting my GMC serviced yesterday. My car was leased in Dallas from a dealership known for their customer service. When I have to turn it in next August, I certainly won't lease here. I also will never return to have my vehicle serviced here. After waiting two hours they told me my car had been not been looked at because a technician was still not available. I made an appointment six day prior. If the service manager couldn't have made the situation better, he could have at least attempted to make me feel better about it. I was treated like an inconvenience and like I was wasting his time. It seems like they need some serious customer service training from the top town. More

Inexperienced used car manager We came in for the 20 percent off GMC truck deal and brought a vehicle to trade that had been by every other dealership we went to for at least 12,000 We came in for the 20 percent off GMC truck deal and brought a vehicle to trade that had been by every other dealership we went to for at least 12,000.00 more than the West Point hilarious offer. This used car manager does not know how to put a number on a car. Absolute waste of time. More

Fantastic Experience We had been to 3 other dealerships, the 1st one we looked at a Denali - but the salesman said he would call us when the one we wanted and never did? t We had been to 3 other dealerships, the 1st one we looked at a Denali - but the salesman said he would call us when the one we wanted and never did? the 2nd and 3rd dealerships were Cadillac as we decided to go with an Escalade ,one told us they had the car and it was being detailed for us - we had arranged to purchase it. We drove 1 hour, was in the dealership 2 hours to find out they never had the car! The 3rd dealership wanted to basically give us nothing for our car after we had clearly agreed upon a price. My husband called West Point and spoke to Adan, he was impressed by him so we drove there all the way saying lets hope this is good. Well it turned out great! Thank you Adan & Miguel for the wonderful experience we had yesterday. We love our new Denali, it is our 3rd one. I wish we had purchased the first 2 from you! It was such a stress free procedure and we are extremely happy.We were happy with the cost of the vehicle also. You were very honest and accommodating to us.We will be back and purchase the next one from you! Ed & Michele Rogers More

11 days to fix brake fluid leak Took my truck in for scheduled maintenance; and brake fluid leak. Got my truck back 11 days later. Service wouldn't answer my calls. Service didn't c Took my truck in for scheduled maintenance; and brake fluid leak. Got my truck back 11 days later. Service wouldn't answer my calls. Service didn't call to update me. Salesman wouldn't help me. You can't get General Manager or Service Director on ?the phone. Left messages that never got answered. Never again. More

Very Poor Experience I had a really poor experience at West Point. I believe the name of my salesman was Echo or Etko. I came in to to a 2009 BMW 750LI. It was originally I had a really poor experience at West Point. I believe the name of my salesman was Echo or Etko. I came in to to a 2009 BMW 750LI. It was originally listed on Ebay for 29k, a vehicle with 50k miles. I found that to be the best bargain online and I called in immediately. I originally spoke to a gentleman name Jay and he was very helpful and informative. However my schedule and his conflicted and unfortunately had to deal with Echo. I test drove the vehicle, the BMW had a some type of battery issue and was less than a perfect ride. Even still I figured we can work out a deal, get some of those minor issue corrected and still drive home with a new car. Upon working the deal Echo attempted to sell the car to me for about $5000 more than what the advertised price was even AFTER I told him the special. He goes back and comes back and still tries to sell it to me for about $2000 MORE than what the advertised price was and basically write the original arrangement off claiming that whoever listed it for so cheap "could loose their job". I was less than amused. When asked if I could take the BMW to a BMW dealership and have it checked out he said I would have to wait until monday and if there is any other issues that they will not be willing to fix it or address it. It was very clear than when he realized he was not going to be making nearly as much on the deal as he hoped he became very short, impatient and downright rude. I asked about warranty and he threw some number at me and wouldnt let me speak to a manager. I really wish I wouldve seen Jay that day and maybe things wouldve been different. More

My husband purchased a vehicle to surprise me and it was quite a surprise! The dealership took our deposit and did not disclose that they had already decided to sell to another party. Even after knowing t quite a surprise! The dealership took our deposit and did not disclose that they had already decided to sell to another party. Even after knowing this information they did not contact my husband and after several hours of making the deposit he arrived with a cashier's check so that he could pick up our vehicle. When he arrived they let him know the vehicle was sold and if the other party decided not to purchase they would let us know. What, I thought it was sold??? What makes it worse is that the GM was going to make it right or maybe I misunderstood him....no call and no follow up with in the agreed timeline to make it right. Too bad people don't live up to their word. More

Came in for an oil change. Was greeted immediately before I even shut the door on the truck. Prompt and friendly service. Work was completed at the exact time quoted and the price was reasonable for the wor I even shut the door on the truck. Prompt and friendly service. Work was completed at the exact time quoted and the price was reasonable for the work performed. Will use again in the future. ****Update: Second Visit, charged for a transmission service, but did not actually perform the service.***** More