Classic Ford Lincoln of Shelby

Awesome people I went to purchase a car not only did I do that I walked away with new friends from this dealership. Everyone in there was extremely nice but they hel I went to purchase a car not only did I do that I walked away with new friends from this dealership. Everyone in there was extremely nice but they helped all they can to get you into the car of your dream.The lovely Tiffany Franklin was the person that helped me and let me say this she is the only person that I have ever seen email you everything that you will need.so if any one is looking to purchase a new I suggest to go Crossroad Ford in Shelby NC and ask for Tiffany Franklin. More

wonderfull crossroads ford lincoln of shelby travis johnson is honest and went the extra mile he is my kind of salesman he did not try to make me buy anything he crossroads ford lincoln of shelby travis johnson is honest and went the extra mile he is my kind of salesman he did not try to make me buy anything he show me the car i ask for answer all my questions , and then explain about the focus , it is nice to know that there are still people who go the extra mile the whole crossroads team treated me like family More

FINALLY! A professional, LOW PRESSURE sales team! I dropped by to look at various colors, intent upon purchasing an Explorer from my cousin - who is the Sales Manager at ANOTHER dealership in a nearby I dropped by to look at various colors, intent upon purchasing an Explorer from my cousin - who is the Sales Manager at ANOTHER dealership in a nearby town. Travis Johnson met me on the lot, and very low keyed, graciously showed me numerous vehicles and options, even though I told him about my cousin's dealership. Travis was able to show me the exact vehicle I was looking for, with all the options I wanted, but out of my price range. Later that day, I visited my cousin's lot and saw an almost identical vehicle - a year OLDER, without a couple of major options I wanted (4x4 and sunroofs). While trying to determine which one to purchase, Travis was able to work some magic and get a few more thousand off the original price I was quoted. I have purchased many NEW and USED vehicles over the years. I have never had a sales team work so hard for MY interest, while being so low pressured. Even after purchase, they were able to add remote start to my Explorer while I waited, for under $400! I definitely recommend Crossroads Ford in Shelby to anyone looking for a dealership that treats you like family. I must note, that the Dealership my cousin works at was also very, very friendly and helpful - even when I did not choose their vehicle - they advised me that the deal I received on the vehicle at Crossroads was a very good deal. Cuddos to both Crossroads and Cloninger Ford dealerships on your professionalism and family atmosphere. More

Traded in for a used vehicle Overall pleasant experience. I researched a used vehicle that Crossroads had a few days before my visit. I drove up from Greenville, SC to see said Overall pleasant experience. I researched a used vehicle that Crossroads had a few days before my visit. I drove up from Greenville, SC to see said vehicle. Everyone on the sales team was extremely polite and cordial. Karen helped me through the whole process and was a delight to talk to. The finance manager, Nathan, was excellent to work with. You could tell he knew what he was doing and he kept my interest as top priority. Nathan was the reason I went through with the purchase. Full disclosure, the only reason I gave 4/5 stars was because the negotiation of both the value of my trade and the price of the new vehicle left something to be desired. I am not sure if it was tactics or ignorance but every question I asked had to be relayed between the sales representative with whom I was interacting with, and a sales manager on the other side of the room. This made for a lengthy afternoon of back and forth to get to a mutually agreed upon price. I would recommend Crossroads of Shelby to anyone looking to trade in a vehicle. They have a great selection, cordial staff, and top of the line facility. More

They did everything possible to get us financed in a new They did everything possible to get us financed in our new car with troubled credit scores. They even went to another dealership to get us the car we They did everything possible to get us financed in our new car with troubled credit scores. They even went to another dealership to get us the car we wanted More

Was treated like family and not a sale We just went to look. I was never hounded by a sales person. Travis was an automobile educator. He knew everything about every vehicle on the lot We just went to look. I was never hounded by a sales person. Travis was an automobile educator. He knew everything about every vehicle on the lot and searched other stores to find us the right deal to fit our needs and budget. I will never shop anywhere else. More

2015 fusion hybrid Negotiated price via phone and picked up next morning. Receptionist, Sales person, finance manager and business manager were a pleasure to work with. Negotiated price via phone and picked up next morning. Receptionist, Sales person, finance manager and business manager were a pleasure to work with. No hard sales pitch just pleasant process. More

best price and best service! I delt with Tiffany and the experience was better than any I've had at a dealership. Not pushy. All the staff was very friendly and didn't have to go I delt with Tiffany and the experience was better than any I've had at a dealership. Not pushy. All the staff was very friendly and didn't have to go back and forth with a price like other dealers. They have gained a lifetime customer and I will refer all my friends and family. Top notch customer service! More

No pressure purchase I just bought my 2014 Ford Focus a few days ago. My experience was pleasurable instead of feeling pressured. I am happy with my new car, and the way e I just bought my 2014 Ford Focus a few days ago. My experience was pleasurable instead of feeling pressured. I am happy with my new car, and the way everyone treated me. I met some good people and my sales person Tiffnay was a pleasure to deal with. I was nervous about making such a huge decisson alone and getting rid of my father's car since he left it to me after passing away. I would recommend checking out this dealership since it is no longer the same as it was. More

Best car purchase ever Was surprised that the staff at Crossroads was so courteous and helpful. Best experience ever with buying my first brand new vehicle. The staff went Was surprised that the staff at Crossroads was so courteous and helpful. Best experience ever with buying my first brand new vehicle. The staff went over and above to make sure I was completely satisfied. Hands off to Richard, James and Karen for their superior knowledge of product. More