Classic Ford of Madison

The guy at counter is AMAZING but I literally have zero trust after paying over $1600 and them “forgetting” to replace one of the sensors that we brought it to them in the first place for. Had our lights n trust after paying over $1600 and them “forgetting” to replace one of the sensors that we brought it to them in the first place for. Had our lights not gone off again in our vehicle, we’d have never known they didn’t do what I paid them for. I took time off work to have this handled and this wasn’t the first time I had to take our vehicle back to have something fixed again. Kinda disappointed. More

The service writers are very personable and professional. Vehicle service was done in a timely manner and included a bonus clean wash. Vehicle service was done in a timely manner and included a bonus clean wash. More

Took them awhile to figure out why check engine light kept coming on. Original issue was fixed fast. kept coming on. Original issue was fixed fast. More

Service department is great. Friendly customer service at the desk. Oil changed in a timely manner. Friendly customer service at the desk. Oil changed in a timely manner. More

The staff is truly amazing ! ! They do amazing work service and sales all the way down to the porters everyone does amazing ! They do amazing work service and sales all the way down to the porters everyone does amazing More

The service advisor, Jake Simpson has always been our most helpful contact thru Ford service department. most helpful contact thru Ford service department. More

Great work and so friendly ! Thanks Shane your a gem ! Nuce you even came to puch our trunk up also Thanks Shane your a gem ! Nuce you even came to puch our trunk up also More

Very easy to deal with. Very patient and understanding. Nice to do business with and made everythig easy. Very patient and understanding. Nice to do business with and made everythig easy. More

I purchased a Ford Bronco today and had an exceptional experience working with sales rep Elias Sanchez at Classic Ford Madison. From the moment I drove onto the lot, I received five-star service. Elias gr experience working with sales rep Elias Sanchez at Classic Ford Madison. From the moment I drove onto the lot, I received five-star service. Elias greeted me right away, and our conversation was completely pressure-free—I actually had to ask him for a test drive after initially saying I was just taking a quick look. After the test drive, we worked through numbers with Michael, and I truly felt they met me where I needed to be. The outcome felt fair and positive for everyone involved. The finance team went above and beyond as well, working hard to beat my already great rate and securing a few points lower than I expected. When I asked to sleep on the decision overnight, I was given that grace with absolutely no pressure to “sign now,” which meant a lot to me. The next morning, my adult son wanted to inspect the undercarriage, and Elias had the Bronco put on a lift so he could thoroughly look everything over. We were both incredibly impressed by the transparency and the extra mile Elias went to accommodate us. BUT WAIT —there was more. I transport my elderly mother to church and appointments and had concerns about how easily she could get in and out of the Bronco. Elias literally jumped in the passenger seat, drove with me to my mom’s house, and let her test entering and exiting the vehicle. That level of care and consideration truly deserves praise. Once we returned, the paperwork was completed while the Bronco was fueled up and detailed. Elias then walked me out, set up my Apple CarPlay and Wi-Fi hotspot, and made sure I was fully comfortable before driving off. What an outstanding experience. No pressure, total transparency, and every request respected and met. I felt fully in control the entire time. Way to go, Classic Ford Madison—and thank you, Elias! More

Service is Great that's why I only take my vehicles here even my vette because I can trust that it's always done right even my vette because I can trust that it's always done right More