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Classic Ford of Madison
Madison, OH
201 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 201 reviews
June 30, 2026
Twice i dropped vehicle off for an oil change and tire rotation and to have them diagnose a noise in front end. First attempt they had me drop vehicle off at 7am and they had not even touched my vehicle. rotation and to have them diagnose a noise in front end. First attempt they had me drop vehicle off at 7am and they had not even touched my vehicle. Stating they were 2 techs down and couldn't get to the repairs but as I know the employees of this dealership and a tech that I know personally told me they were not short any techs that day and the service manager told me that as to cover their own xxxxx. Second time after rescheduling they told me during a phone call to check on progress was told they were driving the vehicle to diagnose the noise but haven't found the issue. So 4 hrs later I called the dealer again to check progress and was told power was lost at the dealer ship couldn't use the lifts at the moment. Was told to keep loaner for yet another day but I needed my vehicle for work the next day. As I arrived the service manager stated the drove the vehicle multiple times thru out the day but I know he was lying cause my vehicle was still in the spot I parked it that morning. I said the vehicle hadn't even been moved from that spot. Was told they drove it and parked right back in the same spot. Which I knew was a lie again as the milage hadn't changed even a single tenth of a mile as it was exactly the same as I left it. Never again will I return to this dealership for any service nor will I not be lied to from this service manager More
by Thumper100274
Employees Worked With
June 29, 2026
Service department was outstanding. Very helpful. The team worked very well together. Top notch A+ Very helpful. The team worked very well together. Top notch A+ More
by WentFish
Verified CustomerJune 27, 2026
Great sevice reps. Very nice and knowledgable. Always fast service. They even took me home and picked me up when my Bronco was ready Very nice and knowledgable. Always fast service. They even took me home and picked me up when my Bronco was ready More
by Todd
Employees Worked With
June 24, 2026
Shane and his Tech/Service team are always congenial and do a good job. They strive to properly complete every repair. All are to be commended. do a good job. They strive to properly complete every repair. All are to be commended. More
by JimBishop47
Employees Worked With
June 24, 2026
Andrew was the best and most accommodating sales person ever. We absolutely love our car and I wish you weren’t so far away because we’re in California and we need dealerships like you out here. Take care ever. We absolutely love our car and I wish you weren’t so far away because we’re in California and we need dealerships like you out here. Take care and good luck. More
by sknieters
Employees Worked With
Andrew
June 22, 2026
Jake took good care of us providing information about our service and further recommendations for our 11 year car. We have been working with service department for a number of years and are always satisfied. service and further recommendations for our 11 year car. We have been working with service department for a number of years and are always satisfied. More
by WINADMN
Employees Worked With
Jake Simpson
June 18, 2026
I had the works completed on my Auto. The mechanic made sure that I knew that one of my lug nuts required a different size socket. It appears that when I had the tires rotated at a differ The mechanic made sure that I knew that one of my lug nuts required a different size socket. It appears that when I had the tires rotated at a different location, they replaced one of the lug nuts with a different size. If I were to have had a flat tire, I could not have removed the tire. More
by Tim
Employees Worked With
Shane
June 06, 2026
Quick, efficient service. Aidan was great and very helpful. I didn't know about the pickup and delivery service until he suggested they would bring my truck to me after servic Aidan was great and very helpful. I didn't know about the pickup and delivery service until he suggested they would bring my truck to me after service was completed. More
by wollumtodd
Employees Worked With
Aidan Orzechowski
