Classic Mazda Orlando

I will start by saying I had a Fantastic sales experience. My salesman was Evan, he was awesome and took pictures and videos of the truck that I ultimately purchased. I was driving from 4.5 hrs. a experience. My salesman was Evan, he was awesome and took pictures and videos of the truck that I ultimately purchased. I was driving from 4.5 hrs. away, so I asked for several pics and videos. I also spoke with Taylor Royal during the sale and trade portion of the sale. They were both Fantastic and answered all my questions promptly. While shooting a video for me, Evan noticed a chip in the glass and showed it to me, it was very tiny. I did not ask them to fix it, but to my surprise when I arrived to pick up the truck, they had already scheduled a repair tie at Safelight glass in my local city, this was above expectations. The truck was in excellent condition and obviously been taken care of. While test driving, I noticed the steering wheel vibrating and pointed it out. Evan sent an email to management, and they agreed to reimburse me to have the tires balanced. I sent them a receipt and they are mailing me a check. When I opened the hood, everything looked good except for the battery that was leaking acid and had started corroding a terminal. I pointed it out immediately, Evan took pictures of the acid stains and corrosion and said he was sure they would get it taken care of, but no manager was in to approve replacement. He sent my concern and pictures to the vehicle operations manager, who denied replacement stating, “it tested very good so we will not replace it.” I voiced my concern of it doing more damage because it is obviously leaking but it was still denied. I was very surprised by this because they had been amazing up to this point and they claim to recondition and do a thorough inspection of all used vehicles. I have years of experience working in the service department for Chevrolet and Ford and can confidently say a battery leaking acid would not pass inspection by any ASE certified mechanic that I know. I can understand it being overlooked by someone in a hurry but should have been promptly changed upon showing it to management. I have several text and photos back and forth about replacing the battery but ultimately was denied. I will say no one was ever disrespectful and treated me very courteous, but after going through several communications back and forth the General sales manager, Jim Vella, text me and said since it tested good they will not replace it. This was disappointing but not a deal breaker. I love the truck. Overall, I would buy from them again, but I would not assume that being told something will be taken care of means that it will. Doing it over I would not have driven 4.5 hours back home and waited on approval. I would have them replace it before delivery. Chris H More

I WAITED AT CLASSIC MAZDA FOR THE INITIAL SERVICE TO BE PERFORMED. WHEN THEY FOUND OUT THAT A PART NEEDED TO BE REPLACED BY TAKING THE CAR APART THEY GAVE ME A COURTESY VEHICLE TO USE UNTIL THE CAR AND I PERFORMED. WHEN THEY FOUND OUT THAT A PART NEEDED TO BE REPLACED BY TAKING THE CAR APART THEY GAVE ME A COURTESY VEHICLE TO USE UNTIL THE CAR AND I WERE READY TO BE REUNITED. More

I’ve been fortunate to have Karen as my service advisor for the past three years, and let me tell you, she’s a rock star! No matter how long the wait, she greets everyone with a smile and goes above and be for the past three years, and let me tell you, she’s a rock star! No matter how long the wait, she greets everyone with a smile and goes above and beyond to accommodate my needs. I've tried other locations, but the Classic Mazda Orlando on Semaron absolutely blows them out of the water with their exceptional service. It's always a fantastic experience! More

Mike and Johnathan were great to work with. Mike listened to everything we asked for and got us the best deal we have ever had on any car. Johnathan gave my husband a Corvette Hot Wheels car Mike listened to everything we asked for and got us the best deal we have ever had on any car. Johnathan gave my husband a Corvette Hot Wheels car and he was so happy, just like a kid! They were both great to work with! More

This is my second car from Classic. The first one was a Mazda 6 that I owned for 11 years. I recently purchased a 2022 Mazda CX-5 Premium Plus from Classic Mazda I did my search onlin The first one was a Mazda 6 that I owned for 11 years. I recently purchased a 2022 Mazda CX-5 Premium Plus from Classic Mazda I did my search online first and then contacted the dealership. I worked out the numbers on a specific car but there were 2 others I was interested in. Tommy Hernandez took me out for my test drive And showed me the ropes . I was so impressed with the car I bought it. Huma, the finance mgr was a pleasure to deal with and had Financing that beat my Credit Union. I drove home to Tampa with a smile on my face the whole time. Chad , the GM came out and talked to me about my experience and it was all first rate. They are all so polite and helpful. I’m a customer for life. More

The gentleman names Micheal at the service desk is an amazing employee, always goes out of his way to help me! amazing employee, always goes out of his way to help me! More

Marisol R was totally awesome. No pressure, very informative and easy to talk with. We want in with the intention of a single purchase and ended up purchasing two. No pressure, very informative and easy to talk with. We want in with the intention of a single purchase and ended up purchasing two. More

We have purchased 3 vehicles and done all of our maintenance through Classic Mazda. I can’t recommend them enough! maintenance through Classic Mazda. I can’t recommend them enough! More

Ashley Frazier was the best! ! She took the time to sit down with me, explain all the features that the car had, and show me how to utilize them. She was also happy to answer any ! She took the time to sit down with me, explain all the features that the car had, and show me how to utilize them. She was also happy to answer any and all questions that we had. Would highly recommend working with her! More