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Classic Mazda
Mentor, OH
104 Reviews
Classic Mazda Mentor is proud to serve drivers throughout Mentor, Painesville, Madison, Willoughby, Concord, Chardon, Wickliffe, and greater Lake County with a dealership experience centered around clarity, comfort, and exceptional customer care.
Mazda represents the perfect blend of artistry and engineering — and our mission is to deliver that same thoughtful balance in every interaction with our customers. From your first browse to continued ownership, we aim to make every step simple and enjoyable.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 104 reviews
December 13, 2010
Both of the Classic sales manager and Classic salesman, names are listed above, are excellent people to work with as they answer any and all questions in a polite and complete way. I never need to worry a names are listed above, are excellent people to work with as they answer any and all questions in a polite and complete way. I never need to worry about getting incorrect answers as I can trust them completely. More
by garypayton123
Employees Worked With
Rod Trask and Zack Alicia
December 12, 2010
Everybody I spoke with was very friendly, they knew what Everybody I spoke with was very friendly, they knew what they were talking about or, if there was any doubt they went and looked up that informa Everybody I spoke with was very friendly, they knew what they were talking about or, if there was any doubt they went and looked up that information to be sure I got the right answer. I went to this dealer knowing very little about the car I was looking at. They told me about it I went and did my homework to be sure they were correct and not just trying to make a sale. They were correct about everything. They also offered some options as far as models and options. There was no pressure to buy that's why I bought. More
by wmruddy
Employees Worked With
Bob Calkins
December 11, 2010
We were Internet customers. For us, it was the first time ever buying a car over the Internet. BTW, we're in our late 60's and live in a retirement community in mid-Florida. We bought a used, low mile time ever buying a car over the Internet. BTW, we're in our late 60's and live in a retirement community in mid-Florida. We bought a used, low mileage, 2009 Miata. Bill Cheraso was terrific thoughout the process! He was careful to describe things accurately and he diligently re-checked specific areas we inquired about before answering our questions. His communication skills are excellent and his follow-up by email was always on-point. The car arrived as described and has been great. Some months after purchase, I discovered that the jack was missing. I contacted Bill Cheraso and although there was certainly no contractual obligation remaining, he located a jack and sent it to us. What a guy! I would certainly do business with him and Classic Mazda again. BTW, our daily-driver is a 2007 Honda Accord 4-dr. EX-L. It has been modified to also function as a towed vehicle behind our RV. We have no intention of trading it yet as we intend to retain and use our RV for at least one more year. When we are ready to replace our Honda, you better believe that we will be checking with Bill and CLassic Mazda as a part of our buying process. More
by billogden1
Employees Worked With
Bill Cheraso
December 11, 2010
The service at Classic Mazda was very good, as usual. The staff is friendly and answer any questions I have. Today's service was for an oil change and Mazda recall fix of the power steering. It was performed staff is friendly and answer any questions I have. Today's service was for an oil change and Mazda recall fix of the power steering. It was performed efficiently and in the time frame I was told. The only improvement I could think of woiuld be to provide a loaner car for long repairs/service. I live 20 minutes away and cannot always get a ride to and from the dealership . But I'm not sure any dealers do this any more. Overall, I find the service very good—whic is why I am willing to drive from a neighboring city. th More
by firthkm
Employees Worked With
Mark
