Classic Mazda

James Joseph with internet sales could not have made it easier. I had no intention of purchasing a vehicle while in Cleveland on other business, but the vehicle was perfect, my conversation with James on t easier. I had no intention of purchasing a vehicle while in Cleveland on other business, but the vehicle was perfect, my conversation with James on the specifics of the vehicle went great, and the dealer had priced the car extremely competitively. Thanks to James, I drove the 360+ miles home instead of flying. It was well worth it. He walked me through the process and took care of the details so well that when I arrived to pay and take possession, the paperwork took less than an hour. The vehicle was exactly as described and everything I was told about it was backed up in writing. The entire experience could not have gone better. I wish more dealerships had people like James. More

Very helpful throughout process and no pressure. Once we decided to purchase, the final paperwork was completed very quickly. Bryan did a great job explaining all the options in my new car and conta Once we decided to purchase, the final paperwork was completed very quickly. Bryan did a great job explaining all the options in my new car and contacted me twice to answer any questions. This is my 3rd Mazda from Classic. L More

Rachel at Classic Mazda was a wonderful sales person and very professional to work with. Rachel was very responsive but not pushy. Rachel and her manager patiently worked to meet (and did meet) the financ very professional to work with. Rachel was very responsive but not pushy. Rachel and her manager patiently worked to meet (and did meet) the financial terms that I wanted for my lease. I am very happy with the great treatment I received from Rachel and her team at Classic Mazda. More

Jon Black is a true professional, He presents himself very well. When I came in to complete buying he had all the paper work ahead of time for my review. Was a pleasant experience. Will be back. very well. When I came in to complete buying he had all the paper work ahead of time for my review. Was a pleasant experience. Will be back. More

James Joseph very freindly and knowledgeable about car. Everybody tha helped me was very freindly and helpful Thank you Everybody tha helped me was very freindly and helpful Thank you More

During one of the most difficult times to buy a car, the staff at classic Mazda really came through. Daniel Pavilonis went above and beyond on all fronts. He even brought me my plates and title to my home o staff at classic Mazda really came through. Daniel Pavilonis went above and beyond on all fronts. He even brought me my plates and title to my home on his day off! Can’t recommend him and this dealership enough! More

Dropped of my 2017 Miata RF to have a new FOB registered. The previous owner had lost one of the FOBs and I had tried to have a Mazda FOB registered by a locksmith and it set the Keyless Entry Malfunction i The previous owner had lost one of the FOBs and I had tried to have a Mazda FOB registered by a locksmith and it set the Keyless Entry Malfunction indicator lamp. I told the service representative (SR) about the issue and they stated since my new FOB was purchased from an online Mazda dealer (much cheaper than purchasing from Classic's Parts Department) they couldn't guarantee it would work, even though it was a 100% OEM Mazda FOB. For this service, the SR quoted me $98 for the programming/registering of the new FOB so I scheduled an appointment. Fast forward to the service day, and after the service department had my car for 35 minutes, I am told by the SR that it will now cost me $140 instead of $98 for the programming since the technician had to delete my old FOB key code from the start-stop unit (SSU). Really, $140 for a few additional key strokes within the Mazda service software? Deleting the old FOB key code should be required anyway since the old FOB was lost. Why would Mazda not delete a lost FOB from the electronic SSU as part of the normal practice since the old FOB (if found) could be used to steal the car... It seems a 40% increase in quoted fees after the fact is way overboard for a simple keystroke to delete the previous key codes and then reprogram/re-register the new FOB... Needless to say, I am very weary about having them perform any work on my Miata RF on my own nickel since they are so free with my wallet. More

The only reason I gave two stars was because the general manager was great, and professional. Nick crea, on the other hand, way unprofessional. I honestly wasn’t gonna write a review until he copped an atti manager was great, and professional. Nick crea, on the other hand, way unprofessional. I honestly wasn’t gonna write a review until he copped an attitude with me. I had been discussing selling my car (21 CX-30) for roughly a week, give or take a couple days. I decided to do it, when I went into the dealership is only when he finally mentioned it would take time for you to get money for selling your car. I went ahead anyways; at the end I told him just for future references you might want to mention to sellers ahead of time they won’t get money same day. After that he had an attitude with me. So sellers beware, if you’re expecting cash the day you sell your car, I’d go to a different dealership, Nissan gives cash same day, so does Kia in North Olmsted. I will say they did get my check fast, though. More

Lee was excellent to work with at Classic Mazda. He really knows his vehicles and was a great help when sharing car info with my wife and me regarding the CX-30 that we ended up purchasing through Clas really knows his vehicles and was a great help when sharing car info with my wife and me regarding the CX-30 that we ended up purchasing through Classic Mazda. And to our surprise we got to meet Mr. Jim Brown who owns the dealership. He was very thoughtful and friendly and we enjoyed speaking with him. We appreciate Lee and the Classic Mazda team for making our vehicle purchasing experience smooth and efficient. Thank you! We will bring our car back for you to service in the future. More

All that I can say is, "OMG!" Classic Auto of Mentor excuberates customer service, care for their customers, and being very knowledgeable of the products they sell. Bryan Walker was phenomenal! Bryan to excuberates customer service, care for their customers, and being very knowledgeable of the products they sell. Bryan Walker was phenomenal! Bryan took time explaining to me the car that I would purchase, and have now all of its features, and answered every question that I had, and questions that I had not thought of. My experience at Classic Auto was beyond any service that I had received in a long time. Jim Brown's team greats everyone with a smile, and never leaves anyone feeling as if they were just a number, or a dollar sign. I will definitely recommend anyone that is looking for a car to purchase at a great price, and a place that provides quality care to their customers, Classic Mazda is the place to be. Kind Regards, B. Moore More